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Tableau Engineers have confirmed that a workaround to mitigate the issue affecting customers using AWS Redshift, with the name of the custom SQL containing non-ASCII characters, in Tableau Cloud Asia Pacific - Japan - (prod-apnortheast-a) was successful. Please contact Tableau Support for further instructions. This incident is now considered resolved.
Posted Apr 11, 2024 - 10:26 UTC
Identified
Tableau Engineers have identified the issue causing users using AWS Redshift, with the name of the custom SQL containing non-ASCII characters, in Tableau Cloud Asia Pacific - Japan - (prod-apnortheast-a). A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.
Posted Apr 11, 2024 - 09:11 UTC
Investigating
Tableau Engineers are investigating a potential issue within Asia Pacific - Japan - (prod-apnortheast-a) that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Apr 11, 2024 - 07:45 UTC
This incident affected: Tableau Cloud (Asia Pacific - Japan - (prod-apnortheast-a)).