Tableau Trust - Current Status

Tableau Online

Current Status

Available

Service Available

Last 30 Days

10az - California

11/5 Informational

11/5/2018

Legacy DNS Change

Monday November 5th, 2018 - 1:15 PM PST to Monday November 5th, 2018 - 1:20 PM PST
Published on: Tuesday November 6th, 2018 - 11:54 AM PST Informational

The DNS for legacy domain, online.tableausoftware.com, has been changed to redirect to online.tableau.com. While our team has tested this move and does not anticipate significant impact, users who have hard coded this legacy domain into an API may encounter connectivity issues. If you are using an API that is affected by this move, please update the domain to online.tableau.com to resolve this issue.

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT
Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10ay - California

11/8 Service Interruption

11/8/2018

RESOLVED: Tableau Online Service Interruption

Thursday November 8th, 2018 - 4:45 PM PST to Thursday November 8th, 2018 - 6:55 PM PST
Published on: Thursday November 8th, 2018 - 5:13 PM PST Service Interruption

RESOLVED 2:55 AM UTC: 10AY experienced an issue which was causing some views to fail to render. Tableau Engineers investigated this issue and have taken corrective measures to resolve it. This issue is considered resolved at this time.

-----------------------------

UPDATE 2:25 AM UTC: Tableau Engineers are aware of an issue which may result in some users seeing an "infinite spinner" after logging in to the 10AY pod. We are currently investigating this issue.

Next Update 11/9 2:55 AM UTC

-----------------------------

UPDATE 1:55 AM UTC: Tableau Engineers are aware of an issue which may result in some users seeing an "infinite spinner" after logging in to the 10AY pod. We are currently investigating this issue.

Next Update 11/9 2:25 AM UTC

-----------------------------

UPDATE 1:40 AM UTC: Tableau Engineers are aware of an issue which may result in some users seeing an "infinite spinner" after logging in to the 10AY pod. We are currently investigating this issue.

Next Update 11/9 1:55 AM UTC

-----------------------------

Tableau Online Pod 10AY is currently in a bad state which is causing a service interruption. Engineers are currently engaged and actively working on a solution.

Next Update 11/9 1:40 AM UTC.

11/5 Informational

11/5/2018

Legacy DNS Change

Monday November 5th, 2018 - 1:15 PM PST to Monday November 5th, 2018 - 1:20 PM PST
Published on: Tuesday November 6th, 2018 - 11:54 AM PST Informational

The DNS for legacy domain, online.tableausoftware.com, has been changed to redirect to online.tableau.com. While our team has tested this move and does not anticipate significant impact, users who have hard coded this legacy domain into an API may encounter connectivity issues. If you are using an API that is affected by this move, please update the domain to online.tableau.com to resolve this issue.

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Maintenance

10/16/2018

COMPLETE: Maintenance – Tableau Online 10AY environment

Tuesday October 16th, 2018 - 5:00 PM PDT to Tuesday October 16th, 2018 - 7:44 PM PDT
Published on: Tuesday October 16th, 2018 - 1:49 PM PDT Maintenance

Update 2:44am UTC:
The scheduled maintenance and upgrade to the Tableau Online 10AY environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - What's New page for additional details.

---------------------

The Tableau 10AY environment will undergo a scheduled maintenance on Tuesday, October 17, from 12:00am UTC to 4:00am UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

US-East-1 - North Virginia

11/15 Maintenance

11/15/2018

COMPLETED: Tableau Online UE1 - Emergency Maintenance

Thursday November 15th, 2018 - 7:00 PM PST to Thursday November 15th, 2018 - 7:17 PM PST
Published on: Thursday November 15th, 2018 - 1:49 PM PST Maintenance

Update 3:17am UTC

The maintenance to Tableau Online UE1 has completed successfully.

-----------------

Tableau engineers will be performing emergency maintenance to Tableau Online UE1 between 3am and 3:30am UTC. During this time, users may experience some performance impact. We apologize for any inconvenience this might cause.

11/5 Informational

11/5/2018

Legacy DNS Change

Monday November 5th, 2018 - 1:15 PM PST to Monday November 5th, 2018 - 1:20 PM PST
Published on: Tuesday November 6th, 2018 - 11:54 AM PST Informational

The DNS for legacy domain, online.tableausoftware.com, has been changed to redirect to online.tableau.com. While our team has tested this move and does not anticipate significant impact, users who have hard coded this legacy domain into an API may encounter connectivity issues. If you are using an API that is affected by this move, please update the domain to online.tableau.com to resolve this issue.

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Maintenance

10/16/2018

COMPLETE: Maintenance – Tableau Online US-East-1 environment 

Tuesday October 16th, 2018 - 5:00 PM PDT to Tuesday October 16th, 2018 - 7:08 PM PDT
Published on: Tuesday October 16th, 2018 - 1:49 PM PDT Maintenance

Update 2:08am UTC:
The scheduled maintenance and upgrade to the Tableau Online US-East-1 environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - What's New page for additional details.

-------------------

The Tableau US-East-1 environment will undergo a scheduled maintenance on Tuesday, October 17, from 12:00am UTC to 4:00am UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

US-West-2b - Oregon

11/5 Informational

11/5/2018

Legacy DNS Change

Monday November 5th, 2018 - 1:15 PM PST to Monday November 5th, 2018 - 1:20 PM PST
Published on: Tuesday November 6th, 2018 - 11:54 AM PST Informational

The DNS for legacy domain, online.tableausoftware.com, has been changed to redirect to online.tableau.com. While our team has tested this move and does not anticipate significant impact, users who have hard coded this legacy domain into an API may encounter connectivity issues. If you are using an API that is affected by this move, please update the domain to online.tableau.com to resolve this issue.

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT
Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

EU-West-1a - Ireland

11/5 Informational

11/5/2018

Legacy DNS Change

Monday November 5th, 2018 - 1:15 PM PST to Monday November 5th, 2018 - 1:20 PM PST
Published on: Tuesday November 6th, 2018 - 11:54 AM PST Informational

The DNS for legacy domain, online.tableausoftware.com, has been changed to redirect to online.tableau.com. While our team has tested this move and does not anticipate significant impact, users who have hard coded this legacy domain into an API may encounter connectivity issues. If you are using an API that is affected by this move, please update the domain to online.tableau.com to resolve this issue.

11/1 Degraded

11/1/2018

RESOLVED: Sign-In Degraded

Thursday November 1st, 2018 - 12:00 AM PDT to Thursday November 1st, 2018 - 11:26 AM PDT
Published on: Thursday November 1st, 2018 - 10:45 AM PDT Degraded

RESOLVED 6:26pm UTC: Tableau engineers have identified the root cause of the login issue to be due to an unhealthy host. This has been resolved and our engineers have tested and confirmed this pod is back in a healthy state. We are considering this issue resolved.

-------------------------

Update 6:15pm UTC: Tableau Engineers have narrowed down the issue and are currently testing a potential solution. During this time, users may continue to experience failures while attempting to login. We appreciate your patience as we work towards implementing a solution.

Next update at 7:15pm UTC or if new information becomes available sooner.

-------------------------

Engineers have identified an issue with logging in to Tableau Online. We are currently investigating the issue.

Next Update at 6:15pm UTC

10/31 Degraded

10/31/2018

RESOLVED: Sign-In Degraded

Wednesday October 31st, 2018 - 2:25 PM PDT to Wednesday October 31st, 2018 - 11:59 PM PDT
Published on: Thursday November 1st, 2018 - 1:57 PM PDT Degraded

RESOLVED 6:26pm UTC: Tableau engineers have identified the root cause of the login issue to be due to an unhealthy host. This has been resolved and our engineers have tested and confirmed this pod is back in a healthy state. We are considering this issue resolved.

-------------------------

Update 6:15pm UTC: Tableau Engineers have narrowed down the issue and are currently testing a potential solution. During this time, users may continue to experience failures while attempting to login. We appreciate your patience as we work towards implementing a solution.

Next update at 7:15pm UTC or if new information becomes available sooner.

-------------------------

Engineers have identified an issue with logging in to Tableau Online. We are currently investigating the issue.

Next Update at 6:15pm UTC

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

dub01 - Dublin

11/5 Informational

11/5/2018

Legacy DNS Change

Monday November 5th, 2018 - 1:15 PM PST to Monday November 5th, 2018 - 1:20 PM PST
Published on: Tuesday November 6th, 2018 - 11:54 AM PST Informational

The DNS for legacy domain, online.tableausoftware.com, has been changed to redirect to online.tableau.com. While our team has tested this move and does not anticipate significant impact, users who have hard coded this legacy domain into an API may encounter connectivity issues. If you are using an API that is affected by this move, please update the domain to online.tableau.com to resolve this issue.

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT
Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

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Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

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Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

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Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

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Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

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Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

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Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT
Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

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Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

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Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

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Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

Planned Maintenance

Tableau Online Planned Maintenance

Maintenance – Tableau Online DUB01 Environment

1:00 PM PST - 11/17/2018 to 9:00 PM PST - 11/17/2018
Published on: Friday November 2nd, 2018 - 5:00 PM PDT

Update 11/15/18 1:00am UTC
As a reminder, the Tableau Online DUB01 environment will undergo a scheduled maintenance from Saturday, November 17, 2018, at 8:00 pm UTC to Sunday, November 18, 2018 at 4:00am UTC. The work being performed is part of our initiative to migrate onto AWS infrastructure for greater stability and scalability.

During the maintenance window this weekend, the DUB01 environment will be unavailable and extract refreshes scheduled during these times will be delayed. While we will be working to minimize the amount of impacted time to customers, users should anticipate that this work will take up to 8 hours to complete.

Please visit the Tableau Online upgrade page to learn how to authorize the IP addresses of the new DUB01 pod. This action is critical to ensure continued access to your cloud-hosted data after the migration. Additional updates regarding this maintenance will be posted to Trust if new information becomes available.

------------------------

The Tableau Online DUB01 environment will undergo a scheduled maintenance from Saturday, November 17, 2018, at 8:00 pm UTC to Sunday, November 18, 2018 at 4:00am UTC as well as Saturday, December 1, 2018, beginning at 8:00 pm UTC to December 2, 2018 at 4:00 am UTC. The work being performed is part of our initiative to migrate onto AWS infrastructure for greater stability and scalability.

During these maintenance windows, the DUB01 environment will be unavailable and extract refreshes scheduled during these times will be delayed. While we will be working to minimize the amount of impacted time to customers, users should anticipate that this work will take up to 8 hours to complete.

Please visit the Tableau Online upgrade page to learn how to authorize the IP addresses of the new DUB01 pod. This action is critical to ensure continued access to your cloud-hosted data after the migration. Additional updates regarding this maintenance will be posted to Trust if new information becomes available.