Tableau Online

8/7 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Tuesday August 7th, 2018 - 2:41 PM PDT

Published on: Wednesday August 8th, 2018 - 5:19 PM PDT Informational

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/31 Service Interruption

7/31 Informational

7/31/2018

RESOLVED: Tableau Online Snowflake Connectivity

Tuesday July 31st, 2018 - 12:00 AM PDT to Tuesday July 31st, 2018 - 11:59 PM PDT

Published on: Monday July 30th, 2018 - 9:59 PM PDT Informational

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/30 Informational

7/30/2018

RESOLVED: Tableau Online Snowflake Connectivity

Monday July 30th, 2018 - 10:16 AM PDT to Monday July 30th, 2018 - 11:59 PM PDT

Published on: Monday July 30th, 2018 - 10:16 AM PDT Informational

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/29 Maintenance

7/24 Maintenance

7/24 Informational

7/23 Degraded

7/23 Informational

7/22 Degraded

7/22 Informational

7/22 Maintenance

7/22 Degraded

7/21 Maintenance

7/21/2018

COMPLETE: Maintenance - Tableau Online 10AZ Environment

Saturday July 21st, 2018 - 5:00 PM PDT to Sunday July 22nd, 2018 - 2:00 AM PDT

Published on: Thursday July 5th, 2018 - 9:44 AM PDT Maintenance

Update July 21, 2018, 09:00am UTC: 10az Maintenance is completed successfully.

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Update July 21, 2018, 06:45am UTC: This maintenance has been extended to 9:00am UTC.

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Update July 22, 2018, 12:00am UTC:

As a reminder, the Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 22, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 22, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

7/18 Degraded

7/17 Degraded

7/16 Degraded

8/7 Informational

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Tuesday August 7th, 2018 - 2:41 PM PDT

Published on: Monday August 13th, 2018 - 9:57 AM PDT Informational

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/31 Informational

7/31/2018

RESOLVED: Tableau Online Snowflake Connectivity

Tuesday July 31st, 2018 - 12:00 AM PDT to Tuesday July 31st, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 9:52 AM PDT Informational

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/30 Informational

7/30/2018

RESOLVED: Tableau Online Snowflake Connectivity

Monday July 30th, 2018 - 10:16 AM PDT to Monday July 30th, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 9:44 AM PDT Informational

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/28 Maintenance

7/24 Maintenance

7/24 Informational

7/23 Degraded

7/23 Informational

7/23 Degraded

7/22 Degraded

7/22 Informational

7/22 Degraded

7/22 Maintenance

7/21 Informational

7/20 Maintenance

8/10 Informational

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Friday August 10th, 2018 - 4:15 PM PDT

Published on: Wednesday August 1st, 2018 - 2:55 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Friday August 10th, 2018 - 4:15 PM PDT

Published on: Monday August 13th, 2018 - 10:50 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/31 Informational

7/31/2018

RESOLVED: Tableau Online Snowflake Connectivity

Tuesday July 31st, 2018 - 12:00 AM PDT to Tuesday July 31st, 2018 - 11:59 AM PDT

Published on: Monday August 13th, 2018 - 10:49 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/30 Informational

7/30/2018

RESOLVED: Tableau Online Snowflake Connectivity

Monday July 30th, 2018 - 10:16 AM PDT to Monday July 30th, 2018 - 11:59 AM PDT

Published on: Monday August 13th, 2018 - 10:47 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/29 Maintenance

7/29/2018

Maintenance – Tableau Online US-East-1 Environment

Sunday July 29th, 2018 - 9:00 AM PDT to Sunday July 29th, 2018 - 2:50 PM PDT

Published on: Wednesday July 25th, 2018 - 5:35 PM PDT Maintenance

Complete 7/29/2018, 09:50pm UTC: The scheduled maintenance for the Tableau Online US-East-1 environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page.

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Update 7/29/2018, 09:00pm UTC: There are no new updates at this time. Engineers are hard at work to complete the Tableau upgrade to 2018.2 on the US-East-1 environment. We appreciate your patience during this extended maintenance window.

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Update 7/29/2018, 08:00pm UTC: Maintenance has taken longer than expected on the Tableau Online UE1 environment. Engineers are hard at work to complete the Tableau upgrade to 2018.2 We will be providing hourly updates until maintenance successfully completes.

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Update 7/29/2018, 04:00pm UTC: Please be advised, the Tableau Online US-East-1 environment is currently undergoing a scheduled maintenance. During this time, the US-East-1 environment will be unavailable while we upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online US-East-1 environment will undergo a scheduled maintenance on Sunday, July 29, 2018 from 4:00 pm UTC to 8:00 pm UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

7/22 Degraded

8/10 Informational

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Friday August 10th, 2018 - 4:15 PM PDT

Published on: Wednesday August 1st, 2018 - 2:55 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

---------------

Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Friday August 10th, 2018 - 4:15 PM PDT

Published on: Monday August 13th, 2018 - 10:56 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/31 Informational

7/31/2018

RESOLVED: Tableau Online Snowflake Connectivity

Tuesday July 31st, 2018 - 12:00 AM PDT to Tuesday July 31st, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 10:55 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/30 Informational

7/30/2018

RESOLVED: Tableau Online Snowflake Connectivity

Monday July 30th, 2018 - 10:16 AM PDT to Monday July 30th, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 10:53 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/27 Maintenance

7/22 Degraded

8/7 Informational

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Tuesday August 7th, 2018 - 11:56 AM PDT

Published on: Monday August 13th, 2018 - 10:25 AM PDT Informational

RESOLVED 8/7/2018, 06:56pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/31 Informational

7/31/2018

RESOLVED: Tableau Online Snowflake Connectivity

Tuesday July 31st, 2018 - 12:00 AM PDT to Tuesday July 31st, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 10:24 AM PDT Informational

RESOLVED 8/7/2018, 06:56pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/30 Informational

7/30/2018

RESOLVED: Tableau Online Snowflake Connectivity

Monday July 30th, 2018 - 10:16 AM PDT to Monday July 30th, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 10:08 AM PDT Informational

RESOLVED 8/7/2018, 06:56pm UTC: This issue is now considered fixed for this pod.

--------------

Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

--------------

Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/27 Maintenance

7/22 Degraded

8/12 Degraded

8/9 Informational

8/2 Degraded

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Friday August 10th, 2018 - 4:15 PM PDT

Published on: Wednesday August 1st, 2018 - 2:55 AM PDT Informational

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

---------------

Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

--------------

Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

8/1 Informational

8/1/2018

RESOLVED: Tableau Online Snowflake Connectivity

Wednesday August 1st, 2018 - 12:00 AM PDT to Thursday August 9th, 2018 - 3:10 PM PDT

Published on: Monday August 13th, 2018 - 10:41 AM PDT Informational

RESOLVED 8/9/2018, 10:10pm UTC: This issue is now considered fixed for this pod.

--------------

Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

--------------

Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/31 Informational

7/31/2018

RESOLVED: Tableau Online Snowflake Connectivity

Tuesday July 31st, 2018 - 12:00 AM PDT to Tuesday July 31st, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 10:40 AM PDT Informational

RESOLVED 8/9/2018, 10:10pm UTC: This issue is now considered fixed for this pod.

--------------

Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

--------------

Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/30 Informational

7/30/2018

RESOLVED: Tableau Online Snowflake Connectivity

Monday July 30th, 2018 - 10:16 AM PDT to Monday July 30th, 2018 - 11:59 PM PDT

Published on: Monday August 13th, 2018 - 10:33 AM PDT Informational

RESOLVED 8/9/2018, 10:10pm UTC: This issue is now considered fixed for this pod.

--------------

Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

--------------

Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

7/28 Maintenance

7/25 Maintenance

7/22 Degraded

7/16 Degraded

Tableau Trust - Current Status

Tableau Online

Current Status

Available

Last 30 Days

10az - California

8/7/2018

8/1/2018

7/31/2018

7/31/2018

7/30/2018

7/29/2018

7/24/2018

7/24/2018

7/23/2018

7/23/2018

7/22/2018

7/22/2018

7/22/2018

7/22/2018

7/21/2018

7/18/2018

7/17/2018

7/16/2018

10ay - California

8/7/2018

8/1/2018

7/31/2018

7/30/2018

7/28/2018

7/24/2018

7/24/2018

7/23/2018

7/23/2018

7/23/2018

7/22/2018

7/22/2018

7/22/2018

7/22/2018

7/21/2018

7/20/2018

US-East-1 - North Virginia

8/10/2018

8/1/2018

8/1/2018

7/31/2018

7/30/2018

7/29/2018

7/22/2018

US-West-2b - Oregon

8/10/2018

8/1/2018

8/1/2018

7/31/2018

7/30/2018

7/27/2018

7/22/2018

EU-West-1a - Ireland

8/7/2018

8/1/2018

7/31/2018

7/30/2018

7/27/2018

7/22/2018

dub01 - Dublin

8/12/2018

8/9/2018

8/2/2018

8/1/2018

8/1/2018

7/31/2018

7/30/2018

7/28/2018

7/25/2018

7/25/2018

7/22/2018

7/16/2018

Planned Maintenance