Tableau Online

11/5 Informational

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT

Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

11/8 Service Interruption

11/5 Informational

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/16 Maintenance

11/15 Maintenance

11/5 Informational

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/16 Maintenance

11/5 Informational

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT

Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

11/5 Informational

11/1 Degraded

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

11/5 Informational

10/31 Degraded

10/31/2018

RESOLVED: Tableau Online Authentication

Wednesday October 31st, 2018 - 12:00 AM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Wednesday October 31st, 2018 - 12:18 AM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/30 Degraded

10/30/2018

RESOLVED:Tableau Online Authentication

Tuesday October 30th, 2018 - 4:20 PM PDT to Wednesday October 31st, 2018 - 3:36 PM PDT

Published on: Tuesday October 30th, 2018 - 4:51 PM PDT Degraded

RESOLVED 10:36pm UTC, 10/31/18:

Our engineers have restored the site SAML configuration for the majority of customer sites. There is still a subset that may be affected. If you are still unable to log in, or if you have configured SAML for your site between 9/14 and today, please follow the directions in this Knowledge Base article to resolve this issue.

-----------------

Update 08:00pm UTC, 10/31/18:

Engineers have begun validating a fix that is expected to bring the majority of sites that use SAML back into a healthy state. We will be implementing this fix over the next few hours through 11pm GMT. In the meantime, all users who are currently blocked may follow the steps in this article to resolve login issues with SAML.

Next update 11:00pm UTC, 10/31/18 or when new information becomes available.

-----------------

Update 07:00pm UTC, 10/31/18:

Engineers are currently validating a solution to restore SAML configurations for affected Tableau Online sites. Affected users may be able to resolve this issue by following the steps in this article.

Next update 08:00pm UTC or when new information becomes available.

-----------------

Update 06:00pm UTC, 10/31/18:

Engineers are making progress on restoring service to sites that are unable to log in with SAML enabled. Affected users may be able to resolve this issue by following the steps in this article.

Next update 07:00pm UTC or when new information becomes available.

-----------------

Update 05:00pm UTC, 10/31/18:

Engineers continue to work on restoring service to sites using SAML who are unable to log in. Affected users may be able to resolve this issue by following the steps in this article.

Next update 06:00pm UTC or when new information becomes available.

-----------------

Update 02:00pm UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in.
A fix has been developed and is currently being deployed across all PODs.
Note: some users may still experience log in issues.

Next update 04:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 11:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 02:00pm UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 8:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. We have diagnosed this issue and are developing a fix.

Next update 11:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 5:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix.

Next update 8:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 2:00am UTC:

Tableau Online experienced an issue earlier today which has resulted in some users being unable to log in. Tableau Engineers have diagnosed this issue and are currently working on a fix. We expect to begin rolling out this fix in the next few hours.

Next update 5:00am UTC, 10/31 or when new information becomes available.

-----------------

Update 1:00am UTC:

There is no update at this time. Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 3:00am UTC, 10/31 or when new information becomes available.

-----------------

Tableau Engineers are aware of an issue in which some users may not be able to log in or may not see all sites of which they are members. We are currently investigating this issue.

Next update 1:00am UTC, 10/31 or when new information becomes available.

10/19 Degraded

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT

Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT

Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

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Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

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Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

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Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

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Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

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Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

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Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

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Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

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Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

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Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

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Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

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Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

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Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

Tableau Trust - Current Status

Tableau Online

Current Status

Available

Last 30 Days

10az - California

11/5/2018

10/31/2018

10/30/2018

10/19/2018

10/16/2018

10/16/2018

10/15/2018

10/15/2018

10ay - California

11/8/2018

11/5/2018

10/31/2018

10/30/2018

10/19/2018

10/16/2018

US-East-1 - North Virginia

11/15/2018

11/5/2018

10/31/2018

10/30/2018

10/19/2018

10/16/2018

US-West-2b - Oregon

11/5/2018

10/31/2018

10/30/2018

10/19/2018

10/16/2018

10/16/2018

10/15/2018

10/15/2018

EU-West-1a - Ireland

11/5/2018

11/1/2018

10/31/2018

10/31/2018

10/30/2018

10/19/2018

dub01 - Dublin

11/5/2018

10/31/2018

10/30/2018

10/19/2018

10/16/2018

10/16/2018

10/15/2018

10/15/2018

Planned Maintenance