Tableau Trust - Current Status

Tableau Online

Current Status

Available

Service Available

Last 30 Days

10az - California

4/26 Degraded

4/26/2018

RESOLVED: Degradation | Tableau Online 10AY and 10AZ Environments

Thursday April 26th, 2018 - 3:17 PM PDT to Thursday April 26th, 2018 - 3:38 PM PDT
Published on: Thursday April 26th, 2018 - 3:17 PM PDT Degraded

Update - 4/26/18 10:38pm UTC:Tableau Engineers have successfully implemented a solution for Tableau Online 10AY and 10AZ environments. The functionality to add users has been restored and we will continue to monitor the environment closely.

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Update - 4/26/18 10:30pm UTC: Tableau Online 10AY and 10AZ environments are currently in a degraded state. Engineers have diagnosed the issue and working towards getting a solution in place.

Next Update at 11:00PM UTC or sooner if more information becomes available.

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Tableau Online 10AY and 10AZ environments are currently in a degraded state. During this time, users will receive an error message when adding new users. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards implementing a solution.

Next Update at 10:30PM UTC

4/21 Informational

4/21/2018

CLOSED: Tableau Online Degraded

Saturday April 21st, 2018 - 12:00 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Saturday April 21st, 2018 - 6:33 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

4/20 Informational

4/20/2018

CLOSED: Tableau Online Degraded

Friday April 20th, 2018 - 9:26 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Friday April 20th, 2018 - 9:36 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

10ay - California

5/3 Degraded

5/3/2018

RESOLVED: Degradation | Tableau Online 10AY Environment

Thursday May 3rd, 2018 - 8:31 PM PDT to Friday May 4th, 2018 - 2:22 AM PDT
Published on: Thursday May 3rd, 2018 - 9:44 AM PDT Degraded

Update 9:42am UTC Tableau Engineers successfully re-indexed and tested the 10ay environment. Full functionality has been restored and users can resume normal usage without interruption.
We apologise for any inconvenience caused and will continue to monitor the environment closely.

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Update 5:45am UTC The re-index job continues as expected. Most users have already recovered full funtionality. For those who are still impacted, direct links to content work properly and views render properly. No data or content has been lost.

Next update is at 5/4/2018 09:45 am UTC

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Update 2:30am UTC Tableau Engineers continue working to re-index the 10AY pod. Most users should have already recovered full functionality. For those who are still impacted, direct links to content work properly and views render properly. No data or content has been lost.

Next update is at 5/4/2018 05:45 am UTC

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Update 1:45am UTC: We encountered an issue while performing a reindex of the 10ay environment. As the task was running without concern for the majority of the process, some customers may no longer have issues viewing workbooks and published data sources. Engineers are troubleshooting the root cause of this issue right now.

Next update is at 5/4/2018 05:45 am UTC.

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Update 12:45am UTC: We encountered an issue while performing a reindex of the 10ay environment. As the task was running without concern for the majority of the process, some customers may no longer have issues viewing workbooks and published data sources. Engineers are troubleshooting the root cause of this issue right now.

Next update is at 5/4/2018 01:45 am UTC.

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Update 11:45pm UTC: In order to restore functionality, we will be reindexing the 10ay environment. While the reindex is in process, users will not be able to search for content through navigating the user interface. Navigating to a view through accessing a direct link will still load a view during this time. We will provide another update once the indexing process has completed.

Next update is at 5/4/2018 12:45 am UTC.

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Update 10:45pm UTC: The team continues to troubleshoot the behavior in the 10ay environment. We are working to identify a solution that will restore functionality to the 10ay environment.

Next update is at 11:45 PM UTC.

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Update 10:15pm UTC: Engineers have narrowed the issue down and continue to work towards restoring functionality. The team continues to work hard to bring the 10ay environment back into a healthy state.

Next update is at 10:45 PM UTC.

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Update 9:45pm UTC: Engineers are narrowing down the root cause of the issue and are currently testing solutions to restore functionality to the 10ay pod. At this time workbooks and published data sources in the 10ay environment may not be displayed.

Next update is at 10:15 PM UTC.

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Update 9:15pm UTC: All resources are actively engaged in identifying the root cause of missing content. This is our highest priority and we are working hard to restore the 10ay environment.

Next update is at 9:45 PM UTC.

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Tableau Online 10AY environment is currently in a degraded state. During this time, customers are experiencing missing projects and workbooks. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards implementing a solution.

Next update is at 9:15 PM UTC.

4/26 Degraded

4/26/2018

RESOLVED: Degradation | Tableau Online 10AY and 10AZ Environments

Thursday April 26th, 2018 - 3:17 PM PDT to Thursday April 26th, 2018 - 3:38 PM PDT
Published on: Thursday April 26th, 2018 - 3:17 PM PDT Degraded

Update - 4/26/18 10:38pm UTC:Tableau Engineers have successfully implemented a solution for Tableau Online 10AY and 10AZ environments. The functionality to add users has been restored and we will continue to monitor the environment closely.

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Update - 4/26/18 10:30pm UTC: Tableau Online 10AY and 10AZ environments are currently in a degraded state. Engineers have diagnosed the issue and working towards getting a solution in place.

Next Update at 11:00PM UTC or sooner if more information becomes available.

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Tableau Online 10AY and 10AZ environments are currently in a degraded state. During this time, users will receive an error message when adding new users. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards implementing a solution.

Next Update at 10:30PM UTC

4/21 Informational

4/21/2018

CLOSED: Tableau Online Degraded

Saturday April 21st, 2018 - 12:00 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Saturday April 21st, 2018 - 6:33 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

4/20 Informational

4/20/2018

CLOSED: Tableau Online Degraded

Friday April 20th, 2018 - 9:26 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Friday April 20th, 2018 - 9:36 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

US-East-1 - North Virginia

5/5 Maintenance

5/5/2018

Maintenance - Tableau Online US-East-1 Environment

Saturday May 5th, 2018 - 6:00 PM PDT to Saturday May 5th, 2018 - 6:30 PM PDT
Published on: Friday May 4th, 2018 - 2:29 PM PDT Maintenance

On Sunday, May 6, 2018 from 1:00am UTC to 1:30am UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online US-East-1 environment. During this time, select actions such as view refreshes and new Tableau Bridge connections in the US-East-1 environment may be unavailable for a period of up to 5 minutes during the maintenance window.

4/23 Informational

4/23/2018

Resolved: Extract Refresh Failures

Monday April 23rd, 2018 - 1:21 AM PDT to Monday April 23rd, 2018 - 11:35 AM PDT
Published on: Monday April 23rd, 2018 - 1:50 AM PDT Informational

Resolved, 18:35pm UTC:Engineers have finished deploying the fix for the extract refresh performance issues. We will continue to monitor the environment closely and now consider this issue resolved

Update, 18:00pm UTC: Engineers have identified a fix for the performance issues with extract refreshes. We are in the process of deploying this solution across all affected pods.

Next update will be 4/23 19:00pm UTC or sooner if information becomes available.

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Update, 17:00pm UTC: Engineers are continuing to work to resolve performance issues when refreshing extracts. At this time extract refreshes may take longer than usual to complete.

Next update will be 4/23 18:00pm UTC or sooner if information becomes available.

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Update, 16:00pm UTC: Tableau Engineers are continuing to work towards the resolution of this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update will be 4/23 17:00pm UTC or sooner if information becomes available.

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Update, 15:00pm UTC: Tableau Engineers are continuing to work towards the resolution of this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update will be 4/23 16:00pm UTC or sooner if information becomes available.

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Update, 11:00am UTC: Tableau Engineers have identified the issue. Measures to mitigate the issue have been taken. Some users may experience performance issues when refreshing extracts.

Next update will be 4/23 15:00pm UTC or sooner if information becomes available.

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Update, 10:30am UTC: Tableau Engineers have identified the issue and are currently working towards a resolution.

Next update will be 4/23 11:00am UTC

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Update, 10:00am UTC: Tableau Engineers are continuing to investigate an issue regarding Driver errors which leads to refresh failures.

Next update will be 4/23 10:30am UTC

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Update, 9:30am UTC: Tableau Engineers are continuing to investigate an issue regarding Driver errors which leads to refresh failures.

Next update will be 4/23 10:00am UTC

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Tableau Engineers are investigating an issue regarding Driver errors which leads to refresh failures.

Next update will be posted to Trust upon completion or if new information becomes available.

4/22 Informational

4/22/2018

RESOLVED: Us-east-1 and Us-west-2b Web Edit degraded

Sunday April 22nd, 2018 - 11:47 PM PDT to Monday April 23rd, 2018 - 11:15 AM PDT
Published on: Monday April 23rd, 2018 - 12:10 AM PDT Informational

Resolved 18:17 UTC Engineers have identified the root cause that was preventing the toolbars from being rendered during a web edit session and have deployed a fix. We will continue to monitor the environment closely and are now considering this issue resolved.

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Update 18:00 UTC Engineers are continuing to investigate the toolbar rendering issue in Tableau Online's web edit feature. There are no updtes to provide at this time.

Next update at 19:00 UTC or as soon as new information becomes available.

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Update 17:00 UTCTableau Engineers continue to investigate an issue currently known to affect the US-West-2b and US-East-1 pods which results in a failure to render the buttons in the toolbar while using the Web Edit feature.

Next update at 18:00 UTC or as soon as new information becomes available.

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Tableau Engineers are investigating an issue currently known to affect the US-West-2b and US-East-1 pods which results in a failure to render the buttons in the toolbar while using the Web Edit feature. This issue does not appear to affect functionality beyond appearance.

Next update at 17:00pm UTC or as soon as new information becomes available.

4/22 Maintenance

4/22/2018

Maintenance - Tableau Online US-East-1 environment

Sunday April 22nd, 2018 - 4:30 AM PDT to Sunday April 22nd, 2018 - 5:50 AM PDT
Published on: Wednesday April 18th, 2018 - 3:29 PM PDT Maintenance

On Sunday, April 22, 2018 from 11:30am UTC to 12:00pm UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online US-East-1 environment. During this time, the US-East-1 environment may be unavailable for a period of up to 15 minutes during the maintenance window and any schedule extracts during this time will be delayed. Next update will be posted to Trust upon completion or if new information becomes available.

4/21 Informational

4/21/2018

CLOSED: Tableau Online Degraded

Saturday April 21st, 2018 - 12:00 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Saturday April 21st, 2018 - 6:33 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

4/20 Informational

4/20/2018

CLOSED: Tableau Online Degraded

Friday April 20th, 2018 - 9:26 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Friday April 20th, 2018 - 9:36 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

US-West-2b - Oregon

5/19 Maintenance

5/19/2018

Maintenance – Tableau Online UW2B environment

Saturday May 19th, 2018 - 10:00 PM PDT to Sunday May 20th, 2018 - 12:00 AM PDT
Published on: Thursday May 17th, 2018 - 3:30 AM PDT Maintenance

On Sunday, May 20th, 2018 from 5:00am UTC to 7:00am UTC, the Tableau Online US-WEST-2B environment may be unavailable due to a third-party vendor’s need to perform maintenance to their infrastructure. During this time, users may be unable to access the US-WEST-2B environment for a period of up to ~5 minutes within the maintenance window provided. Updates will be posted to Trust if new information becomes available.

4/22 Informational

4/22/2018

RESOLVED: Us-east-1 and Us-west-2b Web Edit degraded

Sunday April 22nd, 2018 - 11:47 PM PDT to Monday April 23rd, 2018 - 11:15 AM PDT
Published on: Monday April 23rd, 2018 - 12:10 AM PDT Informational

Resolved 18:17 UTC Engineers have identified the root cause that was preventing the toolbars from being rendered during a web edit session and have deployed a fix. We will continue to monitor the environment closely and are now considering this issue resolved.

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Update 18:00 UTC Engineers are continuing to investigate the toolbar rendering issue in Tableau Online's web edit feature. There are no updtes to provide at this time.

Next update at 19:00 UTC or as soon as new information becomes available.

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Update 17:00 UTCTableau Engineers continue to investigate an issue currently known to affect the US-West-2b and US-East-1 pods which results in a failure to render the buttons in the toolbar while using the Web Edit feature.

Next update at 18:00 UTC or as soon as new information becomes available.

--------------

Tableau Engineers are investigating an issue currently known to affect the US-West-2b and US-East-1 pods which results in a failure to render the buttons in the toolbar while using the Web Edit feature. This issue does not appear to affect functionality beyond appearance.

Next update at 17:00pm UTC or as soon as new information becomes available.

4/22 Maintenance

4/22/2018

Maintenance - Tableau Online US-West-2b environment

Sunday April 22nd, 2018 - 4:30 AM PDT to Sunday April 22nd, 2018 - 5:00 AM PDT
Published on: Wednesday April 18th, 2018 - 3:34 PM PDT Maintenance

On Sunday, April 22, 2018 from 11:30am UTC to 12:00pm UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online US-West-2b environment. During this time, the US-West-2b environment may be unavailable for a period of up to 15 minutes during the maintenance window and any schedule extracts during this time will be delayed. Next update will be posted to Trust upon completion or if new information becomes available.

4/21 Informational

4/21/2018

CLOSED: Tableau Online Degraded

Saturday April 21st, 2018 - 12:00 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Saturday April 21st, 2018 - 6:33 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

4/20 Informational

4/20/2018

CLOSED: Tableau Online Degraded

Friday April 20th, 2018 - 9:26 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Friday April 20th, 2018 - 9:36 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

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Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

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Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

dub01 - Dublin

5/20 Maintenance

5/20/2018

Maintenance – Tableau Online DUB01 environment

Sunday May 20th, 2018 - 10:00 AM PDT to Sunday May 20th, 2018 - 8:00 PM PDT
Published on: Saturday May 19th, 2018 - 8:20 PM PDT Maintenance

On Sunday, May 20th, 2018 5:00pm UTC to Monday, May 21th, 2018 3:00am UTC, the Tableau Online DUB01 environment may be unavailable due to a third-party vendor’s need to perform maintenance to their infrastructure. During this time, users may have intermittent access to the environment within the maintenance window provided.

5/19 Maintenance

5/19/2018

Maintenance – Tableau Online DUB01 environment

Saturday May 19th, 2018 - 10:00 AM PDT to Saturday May 19th, 2018 - 8:00 PM PDT
Published on: Saturday May 19th, 2018 - 8:07 PM PDT Maintenance

On Saturday, May 19th, 2018 5:00pm UTC to Sunday, May 20th, 2018 3:00am UTC, the Tableau Online DUB01 environment may have been unavailable due to a third-party vendor’s emergency need to perform maintenance to their infrastructure. During this time, users may have had intermittent access to the environment within the maintenance window provided.

5/11 Degraded

5/11/2018

RESOLVED: Tableau Online (Dub01) degraded

Friday May 11th, 2018 - 6:37 AM PDT to Friday May 11th, 2018 - 10:59 AM PDT
Published on: Friday May 11th, 2018 - 6:45 AM PDT Degraded

Update, 5:59pm UTC: Tableau Engineers have successfully restored the environment to a healthy state. Users are now able to resume normal usage without issue. We thank you for your patience and will continue to closely monitor the dub01 environment.

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Update, 5:00pm UTC: Tableau Engineers have made progress towards bringing the dub01 environment back into a healthy state. At this time some users may no longer be affected. We are still hard at work ensuring we have a complete solution in place. Thank you for your patience while we continue working on this issue.

Next update 6:00pm UTC

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Update, 4:00pm UTC: Our team has identified this as an indexing issue, and is in the process of applying a resolution. While this is occurring, some users in the dub01 environment may not be able to access workbooks, projects, and views. The team continues to work hard to restore full functionality to the dub01 environment.

Next update 5:00pm UTC

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Update, 3:30pm UTC: Tableau Engineers are continuing to narrow down the root cause of the behavior causing content to not appear in the dub01 environment. The team is engaged and working hard to bring the dub01 pod back into a healthy state.

Next update 4:00pm UTC

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Update, 3:00pm UTC: Tableau Online dub01 environment is currently in a degraded state. Our team of engineers continues to investigate the behaviour. At this time, we do not have any additional updates. We apologise for any inconvenience this might cause.

Next update 3:30pm UTC

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Tableau Online dub01 environment is currently in a degraded state. During this time, customers may be experiencing missing projects, workbooks and views. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards a solution.

Next update 3:00pm UTC

5/10 Degraded

5/10/2018

COMPLETE: Tableau Online (Dub01) Degraded

Thursday May 10th, 2018 - 3:48 PM PDT to Thursday May 10th, 2018 - 9:05 PM PDT
Published on: Thursday May 10th, 2018 - 4:18 PM PDT Degraded

Update 4:00am UTC: Tableau Engineers successfully implemented a fix and functionality has been restored to dub01 environment. Users can resume normal usage without interruption.
We apologize for any inconvenience caused and will continue to monitor the environment closely.

===========

Update 3:00am UTC: Tableau Online dub01 environment is currently in a degraded state. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards a solution. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next update 4:00am UTC

===========

Update 2:04am UTC: Tableau Online dub01 environment is currently in a degraded state. During this time, customers are unable to log in. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards a solution.

Next update 3:00am UTC

===========

Update 1:50am UTC: Tableau Engineers are continuing to investigate the degradation of the Online Dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next update 2:50am UTC

===========

Update 12:50am UTC: Tableau Engineers are continuing to investigate the degradation of the Online Dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next update 1:50am UTC

===========

Update 12:20am UTC: Tableau Engineers are continuing to investigate the degradation of the Online Dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next update 12:50am UTC

===========

Update 11:50pm UTC: Tableau Engineers are continuing to investigate the degradation of the Online Dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next update 12:20am UTC

===========

Update 11:35pm UTC: Tableau Engineers are continuing to investigate the degradation of the Online Dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next update 11:50pm UTC

===========

Tableau Online dub01 environment is currently in a degraded state. During this time, customers are experiencing missing projects and workbooks. Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards a solution.

5/1 Degraded

5/1/2018

RESOLVED: Tableau Online (Dub01) Degraded

Tuesday May 1st, 2018 - 4:13 AM PDT to Tuesday May 1st, 2018 - 1:47 PM PDT
Published on: Tuesday May 1st, 2018 - 4:30 AM PDT Degraded

Update, 10:36pm UTC: Engineers have implemented, tested, and verified a solution for the performance degradation in the Dub01 environment. Functionality has been restored and users can resume normal usage without interruption. We will continue to monitor the environment closely.

---------------

Update, 10:30pm UTC: We have finished deploying the fix and are in the final phases of testing and verification. We appreciate your patience with us while we complete the last steps and verifications in the Dub01 environment.

Next Update: 11:30pm UTC.

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Update, 9:30pm UTC: Engineers have made significant progress on resolving the degradation issue in the Dub01 environment. We are currently testing and verifying the resolution is behaving as expected.

Next Update: 10:30pm UTC.

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Update, 8:30pm UTC: Engineers are still working on implementing the identified solution. There is nothing new to report at this time. We apologize for the inconvenience.

Next Update: 9:30pm UTC.

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Update, 7:30pm UTC: We continue to work towards resolving the degradation issue. During this time, users in the Dub01 environment may experience issues and performance impact when accessing views. Thank you for your patience while we keep driving to implement the solution.

Next Update: 8:30pm UTC.

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Update, 6:30pm UTC: We continue to work towards resolving the degradation issue. During this time, users in the Dub01 environment may experience issues and performance impact when accessing views. Thank you for your patience while we keep driving to implement the solution.

Next Update: 7:30pm UTC.

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Update, 5:30pm UTC: The resolution for this performance degradation will require more time to implement. The team is working with all the necessary parties to ensure service is restored as efficiently as possible. There are no new updates to provide at this time.

Next Update: 6:30pm UTC.

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Update, 4:30pm UTC: Engineers continue to make progress towards resolving the performance degradation issue. We are pushing hard to implement a solution that will restore service. At this time there are no new updates to share.

Next Update: 5:30pm UTC.

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Update, 3:30pm UTC: Tableau engineers are working hard to resolve the performance degradation in the Dub01 environment. During this time, users in the Dub01 environment may experience performance issues when accessing views. Thank you for being patient with us while we continue to work to resolve this issue.

Next Update: 4:30pm UTC.

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Update, 2:30pm UTC: Tableau Engineers are continuing to work on implementing a solution. The Tableau Online Dub01 environment will continue to experience some performance issues until the solution has been implemented.
We apologize for any inconvenience this might cause.

Next Update: 3:30pm UTC.

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Update, 1:30pm UTC: Tableau Engineers have identified the source of the degradation and have identified a solution. The Tableau Online Dub01 environment will continue to experience some performance issues until the solution has been implemented.
We apologize for any inconvenience this might cause.

Next Update: 2:30pm UTC.

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Update, 12:30pm UTC: Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next Update: 1:30pm UTC.

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Update, 12:00pm UTC: Tableau Engineers are continuing to investigate the degradation of the Online Dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next Update: 12:30pm UTC.

---------------

Tableau Engineers are currently investigating an issue with the Online Dub01 environment. At this time customers may experience slowness or errors when accessing views. We apologize for any inconvenience this might cause.

Next Update: 12:00pm UTC

4/28 Maintenance

4/28/2018

POSTPONED: Maintenance - Tableau Online Dub01 environment

Saturday April 28th, 2018 - 4:00 PM PDT to Saturday April 28th, 2018 - 9:00 PM PDT
Published on: Thursday April 26th, 2018 - 5:54 AM PDT Maintenance

Update - 4/24/18 5:00pm UTC: The scheduled maintenance for the Tableau Online Dub01 environment has been postponed. This maintenance will be rescheduled for a later date and time, still to be determined. We apologize for any inconvenience this may have caused.

--------------------

The Tableau Online Dub01 environment will undergo a scheduled maintenance on Saturday, April 28, 2018, from 11:00pm UTC to Sunday, April 29, 2018 at 4:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/23 Informational

4/23/2018

Resolved: Extract Refresh Failures

Monday April 23rd, 2018 - 1:21 AM PDT to Monday April 23rd, 2018 - 11:35 AM PDT
Published on: Monday April 23rd, 2018 - 1:50 AM PDT Informational

Resolved, 18:35pm UTC:Engineers have finished deploying the fix for the extract refresh performance issues. We will continue to monitor the environment closely and now consider this issue resolved

Update, 18:00pm UTC: Engineers have identified a fix for the performance issues with extract refreshes. We are in the process of deploying this solution across all affected pods.

Next update will be 4/23 19:00pm UTC or sooner if information becomes available.

--------------

Update, 17:00pm UTC: Engineers are continuing to work to resolve performance issues when refreshing extracts. At this time extract refreshes may take longer than usual to complete.

Next update will be 4/23 18:00pm UTC or sooner if information becomes available.

--------------

Update, 16:00pm UTC: Tableau Engineers are continuing to work towards the resolution of this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update will be 4/23 17:00pm UTC or sooner if information becomes available.

--------------

Update, 15:00pm UTC: Tableau Engineers are continuing to work towards the resolution of this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update will be 4/23 16:00pm UTC or sooner if information becomes available.

--------------

Update, 11:00am UTC: Tableau Engineers have identified the issue. Measures to mitigate the issue have been taken. Some users may experience performance issues when refreshing extracts.

Next update will be 4/23 15:00pm UTC or sooner if information becomes available.

---------------

Update, 10:30am UTC: Tableau Engineers have identified the issue and are currently working towards a resolution.

Next update will be 4/23 11:00am UTC

---------------

Update, 10:00am UTC: Tableau Engineers are continuing to investigate an issue regarding Driver errors which leads to refresh failures.

Next update will be 4/23 10:30am UTC

---------------

Update, 9:30am UTC: Tableau Engineers are continuing to investigate an issue regarding Driver errors which leads to refresh failures.

Next update will be 4/23 10:00am UTC

---------------

Tableau Engineers are investigating an issue regarding Driver errors which leads to refresh failures.

Next update will be posted to Trust upon completion or if new information becomes available.

4/22 Maintenance

4/22/2018

Maintenance - Tableau Online Dub01 environment

Sunday April 22nd, 2018 - 4:30 AM PDT to Sunday April 22nd, 2018 - 5:00 AM PDT
Published on: Wednesday April 18th, 2018 - 3:38 PM PDT Maintenance

On Sunday, April 22, 2018 from 11:30am UTC to 12:00pm UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online Dub01 environment. During this time, the Dub01 environment may be unavailable for a period of up to 15 minutes during the maintenance window and any schedule extracts during this time will be delayed. Next update will be posted to Trust upon completion or if new information becomes available.

4/21 Maintenance

4/21/2018

POSTPONED: Maintenance - Tableau Online Dub01 environment

Saturday April 21st, 2018 - 4:00 PM PDT to Saturday April 21st, 2018 - 9:00 PM PDT
Published on: Wednesday April 18th, 2018 - 3:07 PM PDT Maintenance

Update - 4/24/18 5:00pm UTC: The scheduled maintenance for the Tableau Online Dub01 environment has been postponed. This maintenance will be rescheduled for a later date and time, still to be determined. We apologize for any inconvenience this may have caused.

--------------------

The Tableau Online Dub01 environment will undergo a scheduled maintenance on Saturday, April 28, 2018, from 11:00pm UTC to Sunday, April 29, 2018 at 4:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/21 Informational

4/21/2018

CLOSED: Tableau Online Degraded

Saturday April 21st, 2018 - 12:00 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Saturday April 21st, 2018 - 6:33 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

------------------

Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

------------------

Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

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Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

4/20 Informational

4/20/2018

CLOSED: Tableau Online Degraded

Friday April 20th, 2018 - 9:26 AM PDT to Saturday April 21st, 2018 - 1:05 AM PDT
Published on: Friday April 20th, 2018 - 9:36 AM PDT Informational

Closed 4/21 1:05am UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

We have a created Known Issue # 769384
Known issues link: https://www.tableau.com/support/known-issues

Next update 4/23 11pm UTC (4pm PT)

------------------

Update 4/20 11:30pm UTC: Engineers have been working on this issue and determined the customer impact is lower than originally known. Some customers may experience this issue; we have identified a fix and will deploy it as soon as possible.

Next Update: 4/21 1:30am UTC (6:30pm PT)

------------------

Update 4/20 9:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 11:30pm UTC (4:30pm PT)

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Update 4/20 7:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 9:30pm UTC (2:30pm PT)

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Update 4/20 6:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/20 5:30pm UTC: Tableau Engineers are continuing to investigate the issue with view rendering. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC (11:30am PT)

------------------

Tableau Engineers are currently investigating an issue with view rendering when opening a workbook in Tableau Online. At this time users may see an error stating 'column is not available after aggregation' when opening a view.

Next update: 5:30pm UTC (10:30am PT).

  • = Available
  • = Informational
  • = Maintenance
  • = Degraded
  • = Service Interruption

This monitor shows if Tableau Online is or has been "down."

Planned Maintenance

Tableau Online Planned Maintenance

Maintenance – Tableau Online UW2B environment

10:00 PM PDT - 6/2/2018 to 12:00 AM PDT - 6/3/2018
Published on: Friday May 18th, 2018 - 1:46 AM PDT

Update 3:45pm PT:

The maintenance activity posted previously has been rescheduled due to some technical issues. Here is the updated schedule:

On Sunday, June 3, 2018 from 5:00am UTC to 7:00am UTC, the Tableau Online US-WEST-2A environment may be unavailable due to a third-party vendor’s need to perform maintenance to their infrastructure. During this time, users may be unable to access the US-WEST-2A environment for a period of up to ~2 minutes within the maintenance window provided. Updates will be posted to Trust if new information becomes available.

------------------

On Sunday, May 27th, 2018 from 5:00am UTC to 7:00am UTC, the Tableau Online US-WEST-2B environment may be unavailable due to a third-party vendor’s need to perform maintenance to their infrastructure. During this time, users may be unable to access the US-WEST-2B environment for a period of up to ~2 minutes within the maintenance window provided. Updates will be posted to Trust if new information becomes available.

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