Tableau Trust

What pod am I on?

Your pod is shown in the first portion of the site URL after signing in.
Example: https://10az.online.tableau.com is the United States - West (10AZ) pod.
All Systems Operational
Tableau Online Operational
United States - East - (UE1) Operational
United States - West - (10AY) Operational
United States - West - (10AZ) Operational
United States - West - (UW2B) Operational
Europe - Ireland - (DUB01) Operational
Europe - Ireland - (EW1A) Operational
Tableau Public Operational
Tableau Public Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Tableau Online US-West-2B environment will undergo a scheduled maintenance on Saturday, March 30th, 2019 from 6:00pm UTC to 2:00am UTC. During this time, the US-West-2B environment will be unavailable and extract refreshes scheduled during that time will be delayed.

While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 8 hours to complete as part of our program to provide greater customer consistency and faster feature delivery.

Any additional updates regarding this maintenance will be posted to Trust as new information becomes available.
Posted on Mar 15, 23:57 UTC
The Tableau Online US-East-1 environment will undergo a scheduled maintenance on Saturday, April 6th, 2019 from 6:00pm UTC to 2:00am UTC. During this time, the US-East-1 environment will be unavailable and extract refreshes scheduled during that time will be delayed.

While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 8 hours to complete as part of our program to provide greater customer consistency and faster feature delivery.

Any additional updates regarding this maintenance will be posted to Trust as new information becomes available.
Posted on Mar 19, 23:15 UTC
The Tableau Online US-West-2B environment will undergo a scheduled maintenance on Saturday, April 6th, 2019 form 6:00pm UTC to 2:00am UTC. During this time, the US-West-2B environment will be unavailable and extract refreshes scheduled during that time will be delayed.

While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 8 hours to complete as part of our program to provide greater customer consistency and faster feature delivery.

Any additional updates regarding this maintenance will be posted to Trust as new information becomes available.
Posted on Mar 15, 23:59 UTC
The Tableau Online US-East-1 environment will undergo a scheduled maintenance on Saturday, April 13th, 2019 from 6:00pm UTC to 2:00am UTC. During this time, the US-East-1 environment will be unavailable and extract refreshes scheduled during that time will be delayed.

While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 8 hours to complete as part of our program to provide greater customer consistency and faster feature delivery.

Any additional updates regarding this maintenance will be posted to Trust as new information becomes available.
Posted on Mar 19, 23:18 UTC
Past Incidents
Mar 25, 2019
Resolved - Tableau Engineers detected a degradation in EW1a at 10:03am UTC which was resolved by 10:25am UTC. During this period, users may have experienced longer than usual loading times.
Mar 25, 11:56 UTC
Mar 24, 2019

No incidents reported.

Mar 23, 2019
Completed - The emergency maintenance to Tableau Online US-East-1 environment has been completed successfully.
Mar 23, 01:48 UTC
Scheduled - The Tableau Online US-East-1 environment will undergo an emergency maintenance on Saturday, March 23, 2019 from 1:00am UTC to 2:00am UTC. During this time, the US-East-1 environment may become intermittently unavailable or users could experience increased latency while loading a viz.

While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work may take up to 1 hour to complete as part of our commitment to provide greater stability in the environment.

Any additional updates regarding this maintenance will be posted to Trust if new information becomes available.
Mar 23, 00:36 UTC
Mar 22, 2019
Resolved - Tableau Engineers have confirmed that the solution put in place to mitigate the issue in the Tableau Online UE1 pod was successful. This incident is now considered resolved.
Mar 22, 13:45 UTC
Monitoring - Tableau Engineers have identified the problem and have implemented a solution to mitigate the issue within Tableau Online UE1. We are monitoring said solution and will confirm when the issue is resolved. We thank you for your patience; our next update will be at 1:45pm UTC or sooner if new information becomes available.
Mar 22, 13:17 UTC
Identified - We have been made aware of a potential issue within Tableau Online UE1 that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be at 13:15 UTC or sooner if new information becomes available.
Mar 22, 12:51 UTC
Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing increased response times in the Tableau Online 10AZ environment was successful. This incident is now considered resolved.
Mar 14, 17:00 UTC
Monitoring - Tableau Engineers have implemented a solution to mitigate the issue causing increased response times in the Tableau Online 10AZ environment. At this time, normal functionality has been restored, however we will continue to monitor the situation closely. Next update at 5pm UTC or sooner if new information becomes available.
Mar 14, 16:33 UTC
Investigating - We have been made aware of a potential issue within Tableau Online that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be at 4:30pm UTC or sooner if new information becomes available.
Mar 14, 16:14 UTC
Mar 13, 2019

No incidents reported.

Mar 12, 2019
Resolved - Tableau Engineers have implemented a solution to mitigate the issue causing users to incorrectly receive email notifications stating that their extracts have failed in the Tableau Online UE1 environment. We have confirmed that extract refreshes have been completing without issue and these notification were false failures. We will continue to monitor the situation closely; this incident is now considered resolved.
Mar 12, 20:36 UTC
Identified - Tableau Engineers have identified the problem that is causing users to incorrectly receive email notifications stating their extract refreshes have failed in the Tableau Online when extract data has been confirmed to be current. A solution to mitigate incorrect outbound notifications is currently being worked on. Next update at 9:00pm UTC or sooner if new information becomes available.
Mar 12, 20:18 UTC
Investigating - We have been made aware of an issue within Tableau Online that may be causing users to incorrectly receive email notifications stating their extract refreshes have failed. We can confirm that extract data is current, however we have begun our investigation to identify the cause of false failure notifications being sent. We thank you for your patience; our next update will be at 8:00pm UTC or sooner if new information becomes available.
Mar 12, 19:31 UTC
Resolved - Tableau Engineers have identified the problem and implemented a solution to mitigate the issue where users may have seen an unexpected errors while loading vizzes in Tableau Online. Users should now expect normal functionality, however we will continue to monitor the situation closely. This incident is now considered resolved.
Mar 12, 18:57 UTC
Investigating - We have been made aware of a potential issue within Tableau Online where users may see an unexpected error while loading vizzes and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be at 7:00pm UTC or sooner if new information becomes available.
Mar 12, 18:45 UTC
Mar 11, 2019

No incidents reported.