Tableau Trust - Current Status

Tableau Online

Current Status

Available

Service Available

Last 30 Days

10az - California

9/23 Degraded

9/23/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Saturday September 23rd, 2017 - 12:00 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:08 AM PDT Degraded

RESOLVED 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update 4:00pm PT (9/23): Tableau Engineers are deploying the build to address the root cause of the issue. Users are encouraged to utilize this work around until the deployment is finished. Next update at 5:00pm PT or if new information becomes available sooner.

---------------

Update 11:00am PT (9/23): We apologize for any inconvenience this ongoing issue has have caused and thank you for your patience as we have worked towards a solution. Tableau Engineers have identified the root cause and continue to work towards resolving this issue. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 4:30p PT (9/22): Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT (9/22): Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT (9/22): We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/22 Degraded

9/22/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Friday September 22nd, 2017 - 6:50 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:04 AM PDT Degraded

RESOLVED 09/23 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update - 4:30p PT: Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT: Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT: We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/21 Degraded

9/21/2017

RESOLVED: Tableau Online | Projects May Not be Viewable

Thursday September 21st, 2017 - 5:15 PM PDT to Friday September 22nd, 2017 - 12:35 AM PDT
Published on: Thursday September 21st, 2017 - 8:07 PM PDT Degraded

RESOLVED 00:35am PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

Update 11:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 00:45am PT

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Update 10:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 11:45pm PT

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Update 9:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 10:45pm PT

-----------

Update 8:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 9:45pm PT

-----------

Update 8:25pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 8:45pm PT

-----------

Tableau Engineers are currently investigating and issue with the Online environment. At this time customers may experience inability to view projects. We apologize for any inconvenience this might cause.
Next Update: 8:25pm PT

9/21 Maintenance

9/21/2017

COMPLETE: Tableau Online 10AZ Upgrade

Thursday September 21st, 2017 - 5:00 PM PDT to Thursday September 21st, 2017 - 5:37 PM PDT
Published on: Tuesday September 19th, 2017 - 7:33 PM PDT Maintenance

Update - 9/21/17 5:37pm PT: The Tableau Online - 10AZ upgrade to 10.4 is complete. To learn more about the features included in this release, visit the Tableau Online Release Notes page.

---------------

Update - 9/21/17 5:00pm PT: The Tableau Online - 10AZ deployment to 10.4 is underway! Users should not experience any service interruption during the deployment although subscriptions and extract refreshes may be slightly delayed. Tableau engineers anticipate the upgrade will take up to 3 hours. Next update will be when the release is complete.

---------------

Between 12AM and 3AM UTC September 22, 2017, Tableau Online will upgrade to version 10.4, bringing powerful new features to help you share and collaborate with data in the cloud.

Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade. To learn more about the features included in this release, visit the Tableau Online Release Notes page.

9/7 Degraded

9/7/2017

RESOLVED: Tableau Online Degradation

Thursday September 7th, 2017 - 5:19 AM PDT to Thursday September 7th, 2017 - 4:30 PM PDT
Published on: Thursday September 7th, 2017 - 5:19 AM PDT Degraded

Update - 5:30pm PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

---------------

Update - 4:30pm PT: Tableau Engineers have implemented a potential solution and are monitoring to verify it resolves the issue. During this time, users may continue to experience certificate errors when connecting to some data sources. Next update at 5:30pm PT or if new information becomes available.

---------------

Update - 3:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are close to a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 4:30pm PT or if new information becomes available.

---------------

Update - 1:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are working to test a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 3:30pm PT or if new information becomes available.

---------------

Update - 12:30pm PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 1:30pm PT or if new information becomes available.

---------------

Tableau Online is currently in a degraded state where some users may experience certificate authentication errors when connecting to data sources. Engineers are engaged and working to implement a solution as quickly as possible. Next update at 12:30pm PT or if new information becomes available sooner.

8/31 Degraded

8/31/2017

RESOLVED: Tableau Online Sign-In Degradation

Thursday August 31st, 2017 - 3:43 PM PDT to Thursday August 31st, 2017 - 6:34 PM PDT
Published on: Thursday August 31st, 2017 - 4:58 PM PDT Degraded

Update, 7:30p PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

---------------

Update, 6:30p PT: Tableau Engineers have determined the root cause of the latency and are working to implement a solution. During this time, users may still experience increased latency when loading the login page. Next update at 7:30p PT or if new information becomes available.

---------------

Update, 5:30p PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience intermittent increased latency when attempting to reach the login page. Next update at 6:30p PT or if new information becomes available.

---------------

Tableau Online is currently in a degraded state where users may experience increased latency when attempting to reach the login page. Engineers are engaged and are working to determine the root cause of the issue and implement a solution as quickly as possible. Next update at 5:30p PT or if new information becomes available sooner.

10ay - California

9/23 Degraded

9/23/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Saturday September 23rd, 2017 - 12:00 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:08 AM PDT Degraded

RESOLVED 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update 4:00pm PT (9/23): Tableau Engineers are deploying the build to address the root cause of the issue. Users are encouraged to utilize this work around until the deployment is finished. Next update at 5:00pm PT or if new information becomes available sooner.

---------------

Update 11:00am PT (9/23): We apologize for any inconvenience this ongoing issue has have caused and thank you for your patience as we have worked towards a solution. Tableau Engineers have identified the root cause and continue to work towards resolving this issue. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 4:30p PT (9/22): Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT (9/22): Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT (9/22): We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/22 Degraded

9/22/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Friday September 22nd, 2017 - 6:50 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:04 AM PDT Degraded

RESOLVED 09/23 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update - 4:30p PT: Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT: Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT: We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/21 Degraded

9/21/2017

RESOLVED: Tableau Online | Projects May Not be Viewable

Thursday September 21st, 2017 - 5:15 PM PDT to Friday September 22nd, 2017 - 12:35 AM PDT
Published on: Thursday September 21st, 2017 - 8:07 PM PDT Degraded

RESOLVED 00:35am PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

Update 11:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 00:45am PT

-----------

Update 10:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 11:45pm PT

-----------

Update 9:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 10:45pm PT

-----------

Update 8:45pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 9:45pm PT

-----------

Update 8:25pm PT: Tableau Engineers are continuing to investigate the issue of projects being unavailable. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 8:45pm PT

-----------

Tableau Engineers are currently investigating and issue with the Online environment. At this time customers may experience inability to view projects. We apologize for any inconvenience this might cause.
Next Update: 8:25pm PT

9/21 Maintenance

9/21/2017

COMPLETE: Tableau Online 10AY Upgrade

Thursday September 21st, 2017 - 5:00 PM PDT to Thursday September 21st, 2017 - 5:40 PM PDT
Published on: Tuesday September 19th, 2017 - 7:32 PM PDT Maintenance

Update - 9/21/17 5:40pm PT: The Tableau Online - 10AY upgrade to 10.4 is complete. To learn more about the features included in this release, visit the Tableau Online Release Notes page.

---------------

Update - 9/21/17 5:00pm PT: The Tableau Online - 10AY deployment to 10.4 is underway! Users should not experience any service interruption during the deployment although subscriptions and extract refreshes may be slightly delayed. Tableau engineers anticipate the upgrade will take up to 3 hours. Next update will be when the release is complete.

---------------

Between 12AM and 3AM UTC September 22, 2017, Tableau Online will upgrade to version 10.4, bringing powerful new features to help you share and collaborate with data in the cloud.

Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade. To learn more about the features included in this release, visit the Tableau Online Release Notes page.

9/7 Degraded

9/7/2017

RESOLVED: Tableau Online Degradation

Thursday September 7th, 2017 - 5:19 AM PDT to Thursday September 7th, 2017 - 4:30 PM PDT
Published on: Thursday September 7th, 2017 - 5:19 AM PDT Degraded

Update - 5:30pm PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

---------------

Update - 4:30pm PT: Tableau Engineers have implemented a potential solution and are monitoring to verify it resolves the issue. During this time, users may continue to experience certificate errors when connecting to some data sources. Next update at 5:30pm PT or if new information becomes available.

---------------

Update - 3:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are close to a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 4:30pm PT or if new information becomes available.

---------------

Update - 1:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are working to test a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 3:30pm PT or if new information becomes available.

---------------

Update - 12:30pm PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 1:30pm PT or if new information becomes available.

---------------

Tableau Online is currently in a degraded state where some users may experience certificate authentication errors when connecting to data sources. Engineers are engaged and working to implement a solution as quickly as possible. Next update at 12:30pm PT or if new information becomes available sooner.

8/31 Degraded

8/31/2017

RESOLVED: Tableau Online Sign-In Degradation

Thursday August 31st, 2017 - 3:43 PM PDT to Thursday August 31st, 2017 - 6:34 PM PDT
Published on: Thursday August 31st, 2017 - 4:58 PM PDT Degraded

Update, 7:30p PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

---------------

Update, 6:30p PT: Tableau Engineers have determined the root cause of the latency and are working to implement a solution. During this time, users may still experience increased latency when loading the login page. Next update at 7:30p PT or if new information becomes available.

---------------

Update, 5:30p PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience intermittent increased latency when attempting to reach the login page. Next update at 6:30p PT or if new information becomes available.

---------------

Tableau Online is currently in a degraded state where users may experience increased latency when attempting to reach the login page. Engineers are engaged and are working to determine the root cause of the issue and implement a solution as quickly as possible. Next update at 5:30p PT or if new information becomes available sooner.

us-east-1 - North Virginia

9/23 Degraded

9/23/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Saturday September 23rd, 2017 - 12:00 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:08 AM PDT Degraded

RESOLVED 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update 4:00pm PT (9/23): Tableau Engineers are deploying the build to address the root cause of the issue. Users are encouraged to utilize this work around until the deployment is finished. Next update at 5:00pm PT or if new information becomes available sooner.

---------------

Update 11:00am PT (9/23): We apologize for any inconvenience this ongoing issue has have caused and thank you for your patience as we have worked towards a solution. Tableau Engineers have identified the root cause and continue to work towards resolving this issue. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 4:30p PT (9/22): Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT (9/22): Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT (9/22): We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/22 Degraded

9/22/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Friday September 22nd, 2017 - 6:50 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:04 AM PDT Degraded

RESOLVED 09/23 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update - 4:30p PT: Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT: Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT: We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/20 Degraded

9/20/2017

Tableau Online | Projects May Not be Viewable

Wednesday September 20th, 2017 - 5:31 PM PDT to Wednesday September 20th, 2017 - 9:30 PM PDT
Published on: Thursday September 21st, 2017 - 8:56 PM PDT Degraded

Following our deployment yesterday, customers may have experienced inability to view projects. We believe this issue has been mitigated and apologize for any inconvenience this might have caused.

9/20 Maintenance

9/20/2017

COMPLETE: Tableau Online US-East-1 Upgrade

Wednesday September 20th, 2017 - 5:00 PM PDT to Wednesday September 20th, 2017 - 6:19 PM PDT
Published on: Tuesday September 19th, 2017 - 7:30 PM PDT Maintenance

Update - 9/20/17 6:19pm PT: The Tableau Online - US-East-1 upgrade to 10.4 is complete. To learn more about the features included in this release, visit the Tableau Online Release Notes page.

---------------

Between 12AM and 3AM UTC September 21, 2017, Tableau Online will upgrade to version 10.4, bringing powerful new features to help you share and collaborate with data in the cloud.

Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade. To learn more about the features included in this release, visit Tableau Online Coming Soon.

9/7 Degraded

9/7/2017

RESOLVED: Tableau Online Degradation

Thursday September 7th, 2017 - 5:19 AM PDT to Thursday September 7th, 2017 - 4:30 PM PDT
Published on: Thursday September 7th, 2017 - 5:19 AM PDT Degraded

Update - 5:30pm PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

---------------

Update - 4:30pm PT: Tableau Engineers have implemented a potential solution and are monitoring to verify it resolves the issue. During this time, users may continue to experience certificate errors when connecting to some data sources. Next update at 5:30pm PT or if new information becomes available.

---------------

Update - 3:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are close to a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 4:30pm PT or if new information becomes available.

---------------

Update - 1:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are working to test a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 3:30pm PT or if new information becomes available.

---------------

Update - 12:30pm PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 1:30pm PT or if new information becomes available.

---------------

Tableau Online is currently in a degraded state where some users may experience certificate authentication errors when connecting to data sources. Engineers are engaged and working to implement a solution as quickly as possible. Next update at 12:30pm PT or if new information becomes available sooner.

8/31 Degraded

8/31/2017

RESOLVED: Tableau Online Sign-In Degradation

Thursday August 31st, 2017 - 3:43 PM PDT to Thursday August 31st, 2017 - 6:34 PM PDT
Published on: Thursday August 31st, 2017 - 4:58 PM PDT Degraded

Update, 7:30p PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

---------------

Update, 6:30p PT: Tableau Engineers have determined the root cause of the latency and are working to implement a solution. During this time, users may still experience increased latency when loading the login page. Next update at 7:30p PT or if new information becomes available.

---------------

Update, 5:30p PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience intermittent increased latency when attempting to reach the login page. Next update at 6:30p PT or if new information becomes available.

---------------

Tableau Online is currently in a degraded state where users may experience increased latency when attempting to reach the login page. Engineers are engaged and are working to determine the root cause of the issue and implement a solution as quickly as possible. Next update at 5:30p PT or if new information becomes available sooner.

dub01 - Dublin

9/23 Degraded

9/23/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Saturday September 23rd, 2017 - 12:00 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:08 AM PDT Degraded

RESOLVED 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update 4:00pm PT (9/23): Tableau Engineers are deploying the build to address the root cause of the issue. Users are encouraged to utilize this work around until the deployment is finished. Next update at 5:00pm PT or if new information becomes available sooner.

---------------

Update 11:00am PT (9/23): We apologize for any inconvenience this ongoing issue has have caused and thank you for your patience as we have worked towards a solution. Tableau Engineers have identified the root cause and continue to work towards resolving this issue. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 4:30p PT (9/22): Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

---------------

Update - 12:00p PT (9/22): Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

---------------

Update - 9:47a PT (9/22): We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

---------------

Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/22 Degraded

9/22/2017

RESOLVED - Unable to Log in using tabcmd on Tableau Online

Friday September 22nd, 2017 - 6:50 AM PDT to Saturday September 23rd, 2017 - 4:46 PM PDT
Published on: Saturday September 23rd, 2017 - 12:04 AM PDT Degraded

RESOLVED 09/23 4:46pm PT: Tableau Engineers determined the root cause of the issue and implemented a solution. This issue is now resolved. We appreciate your patience and thank you for accessing Tableau Trust for updates.

---------------

Update - 4:30p PT: Tableau Engineering teams have identified the root cause of the issue and working on having a solution implemented by tomorrow, 9/23/17.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 11:00am PT 9/23/17 or if new information becomes available sooner.

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Update - 12:00p PT: Tableau Engineering teams believe that they have identified the root cause and are actively engaged on implementing a solution. Further updates will be provided once the solution has been identified and thoroughly tested for implementation.

Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 4:00pm PT or if new information becomes available sooner.

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Update - 9:47a PT: We apologize for the delayed update; Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause. Users are encouraged to utilize this work around while our engineers continue to work towards a resolution. Next update at 12:00pm PT or if new information becomes available sooner.

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Following the deployment to Tableau Online 10.4, customers are experiencing difficulties logging into Tableau Online utilising the tabcmd functionality.

Tableau Online Engineers have identified the issue and are currently working towards a resolution.

Next update 09:30am PT or sooner if information becomes available.

9/20 Degraded

9/20/2017

Tableau Online | Projects May Not be Viewable

Wednesday September 20th, 2017 - 2:20 PM PDT to Wednesday September 20th, 2017 - 9:06 PM PDT
Published on: Thursday September 21st, 2017 - 8:50 PM PDT Degraded

Following our deployment yesterday, customers may have experienced inability to view projects. We believe this issue has been mitigated and apologize for any inconvenience this might have caused.

9/20 Degraded

9/20/2017

Tableau Online | Projects May Not be Viewable

Wednesday September 20th, 2017 - 2:20 PM PDT to Wednesday September 20th, 2017 - 9:06 PM PDT
Published on: Thursday September 21st, 2017 - 8:50 PM PDT Degraded

Following our deployment yesterday, customers may have experienced inability to view projects. We believe this issue has been mitigated and apologize for any inconvenience this might have caused.

9/20 Maintenance

9/20/2017

COMPLETE: Tableau Online DUB01 Upgrade

Wednesday September 20th, 2017 - 1:00 PM PDT to Wednesday September 20th, 2017 - 2:40 PM PDT
Published on: Tuesday September 19th, 2017 - 9:57 PM PDT Maintenance

Update - 9/20/17 2:40pm PT: The Tableau Online - Dub01 deployment to 10.4 is complete. To learn more about the features included in this release, visit the Tableau Online Release Notes page.

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Update - 9/20/17 2:00pm PT: The Tableau Online - Dub01 deployment to 10.4 is underway! Users should not experience any service interruption during the deployment although subscriptions and extract refreshes may be slightly delayed. Tableau engineers anticipate the upgrade will take up to 2 hours. Next update will be when the release is complete.

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Between 8PM and 11PM UTC September 20, 2017, Tableau Online will upgrade to version 10.4, bringing powerful new features to help you share and collaborate with data in the cloud.

Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade. To learn more about the features included in this release, visit Tableau Online Coming Soon.

9/7 Degraded

9/7/2017

RESOLVED: Tableau Online Degradation

Thursday September 7th, 2017 - 5:19 AM PDT to Thursday September 7th, 2017 - 4:30 PM PDT
Published on: Thursday September 7th, 2017 - 5:19 AM PDT Degraded

Update - 5:30pm PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

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Update - 4:30pm PT: Tableau Engineers have implemented a potential solution and are monitoring to verify it resolves the issue. During this time, users may continue to experience certificate errors when connecting to some data sources. Next update at 5:30pm PT or if new information becomes available.

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Update - 3:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are close to a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 4:30pm PT or if new information becomes available.

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Update - 1:30pm PT: Tableau Engineers believe they have identified a root cause for the issue and are working to test a possible solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 3:30pm PT or if new information becomes available.

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Update - 12:30pm PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience certificate errors when connecting to some data sources. Next update at 1:30pm PT or if new information becomes available.

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Tableau Online is currently in a degraded state where some users may experience certificate authentication errors when connecting to data sources. Engineers are engaged and working to implement a solution as quickly as possible. Next update at 12:30pm PT or if new information becomes available sooner.

8/31 Degraded

8/31/2017

RESOLVED: Tableau Online Sign-In Degradation

Thursday August 31st, 2017 - 3:43 PM PDT to Thursday August 31st, 2017 - 6:34 PM PDT
Published on: Thursday August 31st, 2017 - 4:58 PM PDT Degraded

Update, 7:30p PT: Tableau Engineers were able to determine the root cause of the issue and a solution has been implemented. We apologize for any inconvenience this issue may have caused. This matter is now being considered resolved.

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Update, 6:30p PT: Tableau Engineers have determined the root cause of the latency and are working to implement a solution. During this time, users may still experience increased latency when loading the login page. Next update at 7:30p PT or if new information becomes available.

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Update, 5:30p PT: Tableau Engineers are still engaged on determining a root cause and implementing a solution. During this time, users will continue to experience intermittent increased latency when attempting to reach the login page. Next update at 6:30p PT or if new information becomes available.

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Tableau Online is currently in a degraded state where users may experience increased latency when attempting to reach the login page. Engineers are engaged and are working to determine the root cause of the issue and implement a solution as quickly as possible. Next update at 5:30p PT or if new information becomes available sooner.

Planned Maintenance

Tableau Online Planned Maintenance

No maintenance planned

At this time, no Tableau Online maintenance has been scheduled.