Tableau Trust - Current Status

Tableau Online

Current Status

Available

Service Available

Last 30 Days

10az - California

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT
Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Maps Service Degradation

Monday October 15th, 2018 - 6:13 AM PDT to Monday October 15th, 2018 - 10:37 AM PDT
Published on: Monday October 15th, 2018 - 9:01 AM PDT Degraded

Update 5:37pm UTC Tableau Engineers have implemented a fix to mitigate increased traffic load and have confirmed functionality as restored. At this time, this issue is being considered resolved.

------------------------

Update 5:00pm UTC Engineers have implemented a fix and teams will continue to monitor that this has recovered successfully.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 4:40pm UTC Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation. We apologize for any inconvenience this may cause.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 3:40pm UTC The issue appears to be due to an unexpected traffic load. Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation.

Next update 4:40pm UTC or sooner if information is available.

------------------------

The Map Service is currently in a degraded state. During this time, users may experience performance degradation when viewing vizzes that contain maps. Tableau engineers are currently engaged to restore full functionality.

Next update 3:40pm UTC or sooner if information is available.

10/14 Maintenance

10/14/2018

COMPLETED: Maintenance – Tableau Online 10AZ environment 

Sunday October 14th, 2018 - 9:00 AM PDT to Sunday October 14th, 2018 - 11:05 AM PDT
Published on: Wednesday October 10th, 2018 - 4:33 PM PDT Maintenance

Update 10-14-18, 6:05pm UTC:The scheduled maintenance and upgrade to the Tableau Online 10AZ environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page for additional details.

--------------------------

Update 10-14-18, 4:00pm UTC: The Tableau 10AZ environment will undergo a scheduled maintenance on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------------

The Tableau Online 10AZ environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

10/11 Degraded

10/11/2018

RESOLVED: Tableau Online Sign In Degraded

Thursday October 11th, 2018 - 8:33 AM PDT to Thursday October 11th, 2018 - 9:54 AM PDT
Published on: Thursday October 11th, 2018 - 8:38 AM PDT Degraded

Resolved 4:54pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

-------------------------

Update 5:00pm UTC Tableau Engineers continue to investigate the issue with login. During this time, users may encounter a 503 status code when trying to access https://online.tableau.com. We appreciate your patience while we work to resolve this issue. Next Update at 5:30pm UTC if new information becomes available.

-------------------------

Tableau Engineers are currently investigating and issue with Sign In with all Online environments. At this time customers might be experiencing an issue logging into Tableau Online. We apologize for any inconvenience this might cause. Next Update at 5:00pm UTC if new information becomes available.

10/7 Maintenance

10/7/2018

CANCELED: Maintenance – Tableau Online 10AZ environment 

Sunday October 7th, 2018 - 9:00 AM PDT to Sunday October 7th, 2018 - 1:00 PM PDT
Published on: Wednesday October 3rd, 2018 - 4:38 PM PDT Maintenance

Update October 6th, 2018 2:15AM UTC

This maintenance window has been canceled and the upgrade will be rescheduled.

------------------

The Tableau Online 10AZ environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 7, from 4:00pm UTC to 8:00pm UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/6 Informational

10/6/2018

COMPLETE: Licensing Service Maintenance

Saturday October 6th, 2018 - 10:00 AM PDT to Saturday October 6th, 2018 - 5:02 PM PDT
Published on: Wednesday October 3rd, 2018 - 12:33 PM PDT Informational

Update October 7th 2018 12:10am UTC
The licensing infrastructure migration is now complete. Tableau products can now successfully be activated without issue. For more details about this move, please see this community article

--------------

Update October 6th 2018 10pm UTC
Tableau Licensing Server maintenance has been extended and will now conclude at 6 PM PT (October 7th, 2018 at 1AM UTC). Thank you for your patience as we perform these upgrades.

---------------

Tableau will be migrating our Licensing infrastructure on Saturday, October 6th, 2018 from 10AM - 3PM PT (5PM - 10PM UTC). During this time, key creation, activation, and registration of Tableau Desktop, Prep, and Server will not be successful and result in an error. We appreciate your patience while we work to upgrade our systems; product activations can resume once the maintenance window is complete.

10/2 Degraded

10/2/2018

RESOLVED: Tableau Online Mail Relay Degraded

Tuesday October 2nd, 2018 - 7:35 AM PDT to Tuesday October 2nd, 2018 - 11:05 AM PDT
Published on: Tuesday October 2nd, 2018 - 10:09 AM PDT Degraded

Resolved pm 6:05pm UTC Engineers have successfully tested and implemented a solution to resolve the behavior with mail not being sent from Tableau Online. At this time users will receive any pending emails that were scheduled to be sent during the service degradation. This issue is now considered resolved.

----------------------

Update 5:45pm UTC Engineers have identified the root cause of the issue preventing mail from being sent from Tableau Online and are working to implement a solution. Thank you for being patient with us while we work to bring the Tableau Online environment back into a healthy state.

Next update at 6:45pm UTC or sooner if information is available.

----------------------

Engineers have identified an issue with emails not being sent for Tableau Online related activities. During this time, users will not be able to receive data driven alerts, subscriptions to views, user invitation, and user activation emails from Tableau Online. Our team is actively investigating this issue.

Next update at 5:45pm UTC or sooner if information is available.

10/1 Degraded

10/1/2018

RESOLVED: Sign In Degraded

Monday October 1st, 2018 - 12:40 AM PDT to Monday October 1st, 2018 - 1:21 PM PDT
Published on: Monday October 1st, 2018 - 1:08 PM PDT Degraded

Resolved 1:21pm PT: Engineers have have implemented a solution to the sign-in issue. Users are now able to log into Tableau Online as expected. This incident is now considered resolved.

--------------------

Tableau Online is currently in a degraded state. Users may be unable to sign-in to their sites. Engineers are investigating the issue and working to resolve this behavior.

Next Update 1:45pm PT.

10ay - California

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Maintenance

10/16/2018

COMPLETE: Maintenance – Tableau Online 10AY environment

Tuesday October 16th, 2018 - 5:00 PM PDT to Tuesday October 16th, 2018 - 7:44 PM PDT
Published on: Tuesday October 16th, 2018 - 1:49 PM PDT Maintenance

Update 2:44am UTC:
The scheduled maintenance and upgrade to the Tableau Online 10AY environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - What's New page for additional details.

---------------------

The Tableau 10AY environment will undergo a scheduled maintenance on Tuesday, October 17, from 12:00am UTC to 4:00am UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

10/15 Maintenance

10/15/2018

CANCELED | Maintenance – Tableau Online 10AY environment 

Monday October 15th, 2018 - 5:00 PM PDT to Monday October 15th, 2018 - 9:00 PM PDT
Published on: Wednesday October 10th, 2018 - 4:33 PM PDT Maintenance

Canceled 10-16-18, 12:00am UTC: This maintenance window has been canceled and the upgrade will be rescheduled.

--------------------------

The Tableau Online 10AY environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Tuesday, October 16, from 12:00am UTC to 4:00am UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/15 Degraded

10/15/2018

RESOLVED: Maps Service Degradation

Monday October 15th, 2018 - 6:13 AM PDT to Monday October 15th, 2018 - 10:37 AM PDT
Published on: Monday October 15th, 2018 - 9:01 AM PDT Degraded

Update 5:37pm UTC Tableau Engineers have implemented a fix to mitigate increased traffic load and have confirmed functionality as restored. At this time, this issue is being considered resolved.

------------------------

Update 5:00pm UTC Engineers have implemented a fix and teams will continue to monitor that this has recovered successfully.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 4:40pm UTC Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation. We apologize for any inconvenience this may cause.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 3:40pm UTC The issue appears to be due to an unexpected traffic load. Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation.

Next update 4:40pm UTC or sooner if information is available.

------------------------

The Map Service is currently in a degraded state. During this time, users may experience performance degradation when viewing vizzes that contain maps. Tableau engineers are currently engaged to restore full functionality.

Next update 3:40pm UTC or sooner if information is available.

10/11 Degraded

10/11/2018

RESOLVED: Tableau Online Sign In Degraded

Thursday October 11th, 2018 - 8:33 AM PDT to Thursday October 11th, 2018 - 9:54 AM PDT
Published on: Thursday October 11th, 2018 - 8:38 AM PDT Degraded

Resolved 4:54pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

-------------------------

Update 5:00pm UTC Tableau Engineers continue to investigate the issue with login. During this time, users may encounter a 503 status code when trying to access https://online.tableau.com. We appreciate your patience while we work to resolve this issue. Next Update at 5:30pm UTC if new information becomes available.

-------------------------

Tableau Engineers are currently investigating and issue with Sign In with all Online environments. At this time customers might be experiencing an issue logging into Tableau Online. We apologize for any inconvenience this might cause. Next Update at 5:00pm UTC if new information becomes available.

10/8 Maintenance

10/8/2018

CANCELED: Maintenance – Tableau Online 10AY environment 

Monday October 8th, 2018 - 5:00 PM PDT to Monday October 8th, 2018 - 9:00 PM PDT
Published on: Wednesday October 3rd, 2018 - 4:38 PM PDT Maintenance

Update October 6th, 2018 2:15AM UTC

This maintenance window has been canceled and the upgrade will be rescheduled.

------------------

The Tableau Online 10AY environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Tuesday, October 9, from 12:00am UTC to 4:00am UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/6 Informational

10/6/2018

COMPLETE: Licensing Service Maintenance

Saturday October 6th, 2018 - 10:00 AM PDT to Saturday October 6th, 2018 - 5:02 PM PDT
Published on: Wednesday October 3rd, 2018 - 12:33 PM PDT Informational

Update October 7th 2018 12:10am UTC
The licensing infrastructure migration is now complete. Tableau products can now successfully be activated without issue. For more details about this move, please see this community article

--------------

Update October 6th 2018 10pm UTC
Tableau Licensing Server maintenance has been extended and will now conclude at 6 PM PT (October 7th, 2018 at 1AM UTC). Thank you for your patience as we perform these upgrades.

---------------

Tableau will be migrating our Licensing infrastructure on Saturday, October 6th, 2018 from 10AM - 3PM PT (5PM - 10PM UTC). During this time, key creation, activation, and registration of Tableau Desktop, Prep, and Server will not be successful and result in an error. We appreciate your patience while we work to upgrade our systems; product activations can resume once the maintenance window is complete.

10/2 Degraded

10/2/2018

RESOLVED: Tableau Online Mail Relay Degraded

Tuesday October 2nd, 2018 - 7:35 AM PDT to Tuesday October 2nd, 2018 - 11:05 AM PDT
Published on: Tuesday October 2nd, 2018 - 10:09 AM PDT Degraded

Resolved pm 6:05pm UTC Engineers have successfully tested and implemented a solution to resolve the behavior with mail not being sent from Tableau Online. At this time users will receive any pending emails that were scheduled to be sent during the service degradation. This issue is now considered resolved.

----------------------

Update 5:45pm UTC Engineers have identified the root cause of the issue preventing mail from being sent from Tableau Online and are working to implement a solution. Thank you for being patient with us while we work to bring the Tableau Online environment back into a healthy state.

Next update at 6:45pm UTC or sooner if information is available.

----------------------

Engineers have identified an issue with emails not being sent for Tableau Online related activities. During this time, users will not be able to receive data driven alerts, subscriptions to views, user invitation, and user activation emails from Tableau Online. Our team is actively investigating this issue.

Next update at 5:45pm UTC or sooner if information is available.

10/1 Degraded

10/1/2018

RESOLVED: Sign In Degraded

Monday October 1st, 2018 - 12:40 AM PDT to Monday October 1st, 2018 - 1:21 PM PDT
Published on: Monday October 1st, 2018 - 1:08 PM PDT Degraded

Resolved 1:21pm PT: Engineers have have implemented a solution to the sign-in issue. Users are now able to log into Tableau Online as expected. This incident is now considered resolved.

--------------------

Tableau Online is currently in a degraded state. Users may be unable to sign-in to their sites. Engineers are investigating the issue and working to resolve this behavior.

Next Update 1:45pm PT.

US-East-1 - North Virginia

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Maintenance

10/16/2018

COMPLETE: Maintenance – Tableau Online US-East-1 environment 

Tuesday October 16th, 2018 - 5:00 PM PDT to Tuesday October 16th, 2018 - 7:08 PM PDT
Published on: Tuesday October 16th, 2018 - 1:49 PM PDT Maintenance

Update 2:08am UTC:
The scheduled maintenance and upgrade to the Tableau Online US-East-1 environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - What's New page for additional details.

-------------------

The Tableau US-East-1 environment will undergo a scheduled maintenance on Tuesday, October 17, from 12:00am UTC to 4:00am UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

10/15 Maintenance

10/15/2018

CANCELED | Maintenance – Tableau Online US-East-1 environment 

Monday October 15th, 2018 - 5:00 PM PDT to Monday October 15th, 2018 - 9:00 PM PDT
Published on: Wednesday October 10th, 2018 - 4:33 PM PDT Maintenance

Canceled 10-16-18, 12:00am UTC: This maintenance window has been canceled and the upgrade will be rescheduled.

--------------------------

The Tableau Online US-East-1 environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Tuesday, October 16, from 12:00am UTC to 4:00am UTC.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/15 Degraded

10/15/2018

RESOLVED: Maps Service Degradation

Monday October 15th, 2018 - 6:13 AM PDT to Monday October 15th, 2018 - 10:37 AM PDT
Published on: Monday October 15th, 2018 - 9:01 AM PDT Degraded

Update 5:37pm UTC Tableau Engineers have implemented a fix to mitigate increased traffic load and have confirmed functionality as restored. At this time, this issue is being considered resolved.

------------------------

Update 5:00pm UTC Engineers have implemented a fix and teams will continue to monitor that this has recovered successfully.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 4:40pm UTC Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation. We apologize for any inconvenience this may cause.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 3:40pm UTC The issue appears to be due to an unexpected traffic load. Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation.

Next update 4:40pm UTC or sooner if information is available.

------------------------

The Map Service is currently in a degraded state. During this time, users may experience performance degradation when viewing vizzes that contain maps. Tableau engineers are currently engaged to restore full functionality.

Next update 3:40pm UTC or sooner if information is available.

10/11 Degraded

10/11/2018

RESOLVED: Tableau Online Sign In Degraded

Thursday October 11th, 2018 - 8:33 AM PDT to Thursday October 11th, 2018 - 9:54 AM PDT
Published on: Thursday October 11th, 2018 - 8:38 AM PDT Degraded

Resolved 4:54pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

-------------------------

Update 5:00pm UTC Tableau Engineers continue to investigate the issue with login. During this time, users may encounter a 503 status code when trying to access https://online.tableau.com. We appreciate your patience while we work to resolve this issue. Next Update at 5:30pm UTC if new information becomes available.

-------------------------

Tableau Engineers are currently investigating and issue with Sign In with all Online environments. At this time customers might be experiencing an issue logging into Tableau Online. We apologize for any inconvenience this might cause. Next Update at 5:00pm UTC if new information becomes available.

10/8 Maintenance

10/8/2018

CANCELED: Maintenance – Tableau Online US-East-1 environment 

Monday October 8th, 2018 - 5:00 PM PDT to Monday October 8th, 2018 - 9:00 PM PDT
Published on: Wednesday October 3rd, 2018 - 4:43 PM PDT Maintenance

Update October 6th, 2018 2:15AM UTC

This maintenance window has been canceled and the upgrade will be rescheduled.

------------------

The Tableau Online US-East-1 environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Tuesday, October 9, from 12:00am UTC to 4:00am UTC.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/6 Informational

10/6/2018

COMPLETE: Licensing Service Maintenance

Saturday October 6th, 2018 - 10:00 AM PDT to Saturday October 6th, 2018 - 5:02 PM PDT
Published on: Wednesday October 3rd, 2018 - 12:33 PM PDT Informational

Update October 7th 2018 12:10am UTC
The licensing infrastructure migration is now complete. Tableau products can now successfully be activated without issue. For more details about this move, please see this community article

--------------

Update October 6th 2018 10pm UTC
Tableau Licensing Server maintenance has been extended and will now conclude at 6 PM PT (October 7th, 2018 at 1AM UTC). Thank you for your patience as we perform these upgrades.

---------------

Tableau will be migrating our Licensing infrastructure on Saturday, October 6th, 2018 from 10AM - 3PM PT (5PM - 10PM UTC). During this time, key creation, activation, and registration of Tableau Desktop, Prep, and Server will not be successful and result in an error. We appreciate your patience while we work to upgrade our systems; product activations can resume once the maintenance window is complete.

10/2 Degraded

10/2/2018

RESOLVED: Tableau Online Mail Relay Degraded

Tuesday October 2nd, 2018 - 7:35 AM PDT to Tuesday October 2nd, 2018 - 11:05 AM PDT
Published on: Tuesday October 2nd, 2018 - 10:09 AM PDT Degraded

Resolved pm 6:05pm UTC Engineers have successfully tested and implemented a solution to resolve the behavior with mail not being sent from Tableau Online. At this time users will receive any pending emails that were scheduled to be sent during the service degradation. This issue is now considered resolved.

----------------------

Update 5:45pm UTC Engineers have identified the root cause of the issue preventing mail from being sent from Tableau Online and are working to implement a solution. Thank you for being patient with us while we work to bring the Tableau Online environment back into a healthy state.

Next update at 6:45pm UTC or sooner if information is available.

----------------------

Engineers have identified an issue with emails not being sent for Tableau Online related activities. During this time, users will not be able to receive data driven alerts, subscriptions to views, user invitation, and user activation emails from Tableau Online. Our team is actively investigating this issue.

Next update at 5:45pm UTC or sooner if information is available.

10/1 Degraded

10/1/2018

RESOLVED: Sign In Degraded

Monday October 1st, 2018 - 12:40 AM PDT to Monday October 1st, 2018 - 1:21 PM PDT
Published on: Monday October 1st, 2018 - 1:08 PM PDT Degraded

Resolved 1:21pm PT: Engineers have have implemented a solution to the sign-in issue. Users are now able to log into Tableau Online as expected. This incident is now considered resolved.

--------------------

Tableau Online is currently in a degraded state. Users may be unable to sign-in to their sites. Engineers are investigating the issue and working to resolve this behavior.

Next Update 1:45pm PT.

US-West-2b - Oregon

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT
Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Maps Service Degradation

Monday October 15th, 2018 - 6:13 AM PDT to Monday October 15th, 2018 - 10:37 AM PDT
Published on: Monday October 15th, 2018 - 9:01 AM PDT Degraded

Update 5:37pm UTC Tableau Engineers have implemented a fix to mitigate increased traffic load and have confirmed functionality as restored. At this time, this issue is being considered resolved.

------------------------

Update 5:00pm UTC Engineers have implemented a fix and teams will continue to monitor that this has recovered successfully.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 4:40pm UTC Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation. We apologize for any inconvenience this may cause.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 3:40pm UTC The issue appears to be due to an unexpected traffic load. Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation.

Next update 4:40pm UTC or sooner if information is available.

------------------------

The Map Service is currently in a degraded state. During this time, users may experience performance degradation when viewing vizzes that contain maps. Tableau engineers are currently engaged to restore full functionality.

Next update 3:40pm UTC or sooner if information is available.

10/14 Degraded

10/14/2018

RESOLVED: Tableau Online West 2b Degraded | High Refresh Queue Times

Sunday October 14th, 2018 - 11:05 AM PDT to Monday October 15th, 2018 - 4:20 PM PDT
Published on: Monday October 15th, 2018 - 10:32 AM PDT Degraded

Resolved 10/16 1:20am UTC Teams implemented a fix and were able to successfully mitigate the issue of high refresh queue times. At this time, this is being considered resolved.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the long queue wait times on US-WEST-2b pod.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the high refresh times on the US-WEST-2b pod.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/14 Maintenance

10/14/2018

COMPLETED: Maintenance – Tableau Online US-West-2b environment 

Sunday October 14th, 2018 - 9:00 AM PDT to Sunday October 14th, 2018 - 11:05 AM PDT
Published on: Wednesday October 10th, 2018 - 4:33 PM PDT Maintenance

Update 10-14-18, 6:05pm UTC: The scheduled maintenance and upgrade to the Tableau Online US-West-2b environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page for additional details.

--------------------------

Update 10-14-18, 4:00pm UTC: The Tableau US-West-2b environment will undergo a scheduled maintenance on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------------

The Tableau Online US-West-2b environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/11 Degraded

10/11/2018

RESOLVED: Tableau Online Sign In Degraded

Thursday October 11th, 2018 - 8:33 AM PDT to Thursday October 11th, 2018 - 9:54 AM PDT
Published on: Thursday October 11th, 2018 - 8:38 AM PDT Degraded

Resolved 4:54pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

-------------------------

Update 5:00pm UTC Tableau Engineers continue to investigate the issue with login. During this time, users may encounter a 503 status code when trying to access https://online.tableau.com. We appreciate your patience while we work to resolve this issue. Next Update at 5:30pm UTC if new information becomes available.

-------------------------

Tableau Engineers are currently investigating and issue with Sign In with all Online environments. At this time customers might be experiencing an issue logging into Tableau Online. We apologize for any inconvenience this might cause. Next Update at 5:00pm UTC if new information becomes available.

10/7 Maintenance

10/7/2018

CANCELED: Maintenance – Tableau Online US-West-2b environment 

Sunday October 7th, 2018 - 9:00 AM PDT to Sunday October 7th, 2018 - 1:00 PM PDT
Published on: Wednesday October 3rd, 2018 - 4:38 PM PDT Maintenance

Update October 6th, 2018 2:15AM UTC

This maintenance window has been canceled and the upgrade will be rescheduled.

------------------

The Tableau Online US-West-2b environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 7, from 4:00pm UTC to 8:00pm UTC.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/6 Informational

10/6/2018

COMPLETE: Licensing Service Maintenance

Saturday October 6th, 2018 - 10:00 AM PDT to Saturday October 6th, 2018 - 5:02 PM PDT
Published on: Wednesday October 3rd, 2018 - 12:33 PM PDT Informational

Update October 7th 2018 12:10am UTC
The licensing infrastructure migration is now complete. Tableau products can now successfully be activated without issue. For more details about this move, please see this community article

--------------

Update October 6th 2018 10pm UTC
Tableau Licensing Server maintenance has been extended and will now conclude at 6 PM PT (October 7th, 2018 at 1AM UTC). Thank you for your patience as we perform these upgrades.

---------------

Tableau will be migrating our Licensing infrastructure on Saturday, October 6th, 2018 from 10AM - 3PM PT (5PM - 10PM UTC). During this time, key creation, activation, and registration of Tableau Desktop, Prep, and Server will not be successful and result in an error. We appreciate your patience while we work to upgrade our systems; product activations can resume once the maintenance window is complete.

10/2 Degraded

10/2/2018

RESOLVED: Tableau Online Mail Relay Degraded

Tuesday October 2nd, 2018 - 7:35 AM PDT to Tuesday October 2nd, 2018 - 11:05 AM PDT
Published on: Tuesday October 2nd, 2018 - 10:09 AM PDT Degraded

Resolved pm 6:05pm UTC Engineers have successfully tested and implemented a solution to resolve the behavior with mail not being sent from Tableau Online. At this time users will receive any pending emails that were scheduled to be sent during the service degradation. This issue is now considered resolved.

----------------------

Update 5:45pm UTC Engineers have identified the root cause of the issue preventing mail from being sent from Tableau Online and are working to implement a solution. Thank you for being patient with us while we work to bring the Tableau Online environment back into a healthy state.

Next update at 6:45pm UTC or sooner if information is available.

----------------------

Engineers have identified an issue with emails not being sent for Tableau Online related activities. During this time, users will not be able to receive data driven alerts, subscriptions to views, user invitation, and user activation emails from Tableau Online. Our team is actively investigating this issue.

Next update at 5:45pm UTC or sooner if information is available.

10/1 Degraded

10/1/2018

RESOLVED: Sign In Degraded

Monday October 1st, 2018 - 12:40 AM PDT to Monday October 1st, 2018 - 1:21 PM PDT
Published on: Monday October 1st, 2018 - 1:08 PM PDT Degraded

Resolved 1:21pm PT: Engineers have have implemented a solution to the sign-in issue. Users are now able to log into Tableau Online as expected. This incident is now considered resolved.

--------------------

Tableau Online is currently in a degraded state. Users may be unable to sign-in to their sites. Engineers are investigating the issue and working to resolve this behavior.

Next Update 1:45pm PT.

EU-West-1a - Ireland

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/15 Degraded

10/15/2018

RESOLVED: Maps Service Degradation

Monday October 15th, 2018 - 6:13 AM PDT to Monday October 15th, 2018 - 10:37 AM PDT
Published on: Monday October 15th, 2018 - 9:01 AM PDT Degraded

Update 5:37pm UTC Tableau Engineers have implemented a fix to mitigate increased traffic load and have confirmed functionality as restored. At this time, this issue is being considered resolved.

------------------------

Update 5:00pm UTC Engineers have implemented a fix and teams will continue to monitor that this has recovered successfully.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 4:40pm UTC Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation. We apologize for any inconvenience this may cause.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 3:40pm UTC The issue appears to be due to an unexpected traffic load. Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation.

Next update 4:40pm UTC or sooner if information is available.

------------------------

The Map Service is currently in a degraded state. During this time, users may experience performance degradation when viewing vizzes that contain maps. Tableau engineers are currently engaged to restore full functionality.

Next update 3:40pm UTC or sooner if information is available.

10/14 Maintenance

10/14/2018

COMPLETED: Maintenance – Tableau Online  EU-West-1a environment 

Sunday October 14th, 2018 - 9:00 AM PDT to Sunday October 14th, 2018 - 10:20 AM PDT
Published on: Wednesday October 10th, 2018 - 4:33 PM PDT Maintenance

Update 10-14-18, 5:25pm UTC:

The scheduled maintenance and upgrade to the Tableau Online EU-West-1a environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page for additional details.

--------------------------

Update 10-14-18, 4:00pm UTC: The Tableau Online EU-West-1a environment will undergo a scheduled maintenance on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------------

The Tableau Online EU-West-1a environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/11 Degraded

10/11/2018

RESOLVED: Tableau Online Sign In Degraded

Thursday October 11th, 2018 - 8:33 AM PDT to Thursday October 11th, 2018 - 9:54 AM PDT
Published on: Thursday October 11th, 2018 - 8:38 AM PDT Degraded

Resolved 4:54pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

-------------------------

Update 5:00pm UTC Tableau Engineers continue to investigate the issue with login. During this time, users may encounter a 503 status code when trying to access https://online.tableau.com. We appreciate your patience while we work to resolve this issue. Next Update at 5:30pm UTC if new information becomes available.

-------------------------

Tableau Engineers are currently investigating and issue with Sign In with all Online environments. At this time customers might be experiencing an issue logging into Tableau Online. We apologize for any inconvenience this might cause. Next Update at 5:00pm UTC if new information becomes available.

10/7 Maintenance

10/7/2018

CANCELED: Maintenance – Tableau Online EU-West-1a environment 

Sunday October 7th, 2018 - 9:00 AM PDT to Sunday October 7th, 2018 - 1:00 PM PDT
Published on: Wednesday October 3rd, 2018 - 4:38 PM PDT Maintenance

Update October 6th, 2018 2:15AM UTC

This maintenance window has been canceled and the upgrade will be rescheduled.

------------------

The Tableau Online EU-West-1a environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 7, from 4:00pm UTC to 8:00pm UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/6 Informational

10/6/2018

COMPLETE: Licensing Service Maintenance

Saturday October 6th, 2018 - 10:00 AM PDT to Saturday October 6th, 2018 - 5:02 PM PDT
Published on: Wednesday October 3rd, 2018 - 12:33 PM PDT Informational

Update October 7th 2018 12:10am UTC
The licensing infrastructure migration is now complete. Tableau products can now successfully be activated without issue. For more details about this move, please see this community article

--------------

Update October 6th 2018 10pm UTC
Tableau Licensing Server maintenance has been extended and will now conclude at 6 PM PT (October 7th, 2018 at 1AM UTC). Thank you for your patience as we perform these upgrades.

---------------

Tableau will be migrating our Licensing infrastructure on Saturday, October 6th, 2018 from 10AM - 3PM PT (5PM - 10PM UTC). During this time, key creation, activation, and registration of Tableau Desktop, Prep, and Server will not be successful and result in an error. We appreciate your patience while we work to upgrade our systems; product activations can resume once the maintenance window is complete.

10/2 Degraded

10/2/2018

RESOLVED: Tableau Online Mail Relay Degraded

Tuesday October 2nd, 2018 - 7:35 AM PDT to Tuesday October 2nd, 2018 - 11:05 AM PDT
Published on: Tuesday October 2nd, 2018 - 10:09 AM PDT Degraded

Resolved pm 6:05pm UTC Engineers have successfully tested and implemented a solution to resolve the behavior with mail not being sent from Tableau Online. At this time users will receive any pending emails that were scheduled to be sent during the service degradation. This issue is now considered resolved.

----------------------

Update 5:45pm UTC Engineers have identified the root cause of the issue preventing mail from being sent from Tableau Online and are working to implement a solution. Thank you for being patient with us while we work to bring the Tableau Online environment back into a healthy state.

Next update at 6:45pm UTC or sooner if information is available.

----------------------

Engineers have identified an issue with emails not being sent for Tableau Online related activities. During this time, users will not be able to receive data driven alerts, subscriptions to views, user invitation, and user activation emails from Tableau Online. Our team is actively investigating this issue.

Next update at 5:45pm UTC or sooner if information is available.

10/1 Degraded

10/1/2018

RESOLVED: Sign In Degraded

Monday October 1st, 2018 - 12:40 AM PDT to Monday October 1st, 2018 - 1:21 PM PDT
Published on: Monday October 1st, 2018 - 1:08 PM PDT Degraded

Resolved 1:21pm PT: Engineers have have implemented a solution to the sign-in issue. Users are now able to log into Tableau Online as expected. This incident is now considered resolved.

--------------------

Tableau Online is currently in a degraded state. Users may be unable to sign-in to their sites. Engineers are investigating the issue and working to resolve this behavior.

Next Update 1:45pm PT.

dub01 - Dublin

10/19 Degraded

10/19/2018

RESOLVED: Tableau Online Sign-in Degraded

Friday October 19th, 2018 - 6:34 AM PDT to Friday October 19th, 2018 - 7:08 AM PDT
Published on: Friday October 19th, 2018 - 6:57 AM PDT Degraded

Update 10/19, 2:39pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

---------------------------

Tableau Engineers are currently investigating an issue with the Tableau Online environment. At this time customers may be experiencing long load times. We apologize for any inconvenience this might cause.

Next Update: 2:25pm UTC

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 4:00 PM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 10:38 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/16 Degraded

10/16/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Tuesday October 16th, 2018 - 12:00 AM PDT to Tuesday October 16th, 2018 - 3:59 PM PDT
Published on: Tuesday October 16th, 2018 - 10:36 PM PDT Degraded

RESOLVED 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 10:36 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Monday October 15th, 2018 - 10:36 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Tableau Online (UW2b,10AZ, & Dub01) Degraded | Extract Refresh Failures

Monday October 15th, 2018 - 9:58 AM PDT to Tuesday October 16th, 2018 - 7:30 PM PDT
Published on: Tuesday October 16th, 2018 - 8:28 AM PDT Degraded

Update 10/17, 2:00am UTC The hotfix has been deployed across affected pods to mitigate the issue with extract refresh failures. We are closely monitoring the health of the environment. At this time, we consider this issue resolved.

---------------------------

Update 10/17, 12:00am UTC Engineers are continuing to deploy the hotfix across affected pods to mitigate the issue with extract refresh failures. Users experiencing extract refresh failures can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. Once complete, we will be closely monitoring the health of the environment.

Next update 10/17, 5:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 9:00pm UTC Teams have investigated the root cause of the issue and will be releasing a hotfix to mitigate the extract refresh failures occurring.

Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/17, 12:00am UTC or sooner if information is available.

---------------------------

Update 10/16, 4:00pm UTC The team continues working hard to resolve the extract refresh issues. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We apologize for any inconvenience this may cause.

Next update 10/16, 8:00pm UTC or sooner if information is available.

---------------------------

Update 5:00am UTC The team continues working hard to resolve the extract refresh issues. There are no new updates at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 10/16, 4:00pm UTC or sooner if information is available.

---------------------------

Update 1:00am UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 5:00am UTC or sooner if information is available.

---------------------------

Update 12:00pm UTC The team is working hard to resolve the extract refresh issues. We have no new updates to provide at this time. Affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue.

Next update 1:00am UTC or sooner if information is available.

---------------------------

Update 11:00pm UTC Engineers continue to work on implementing and testing the mitigation for the extract refresh issues. During this time, affected users can automate refreshes using the Tableau Bridge or manually refresh their data using Tableau Desktop to work around this issue. We thank you for your patience while our team continues to work to bring these affected pods back into a healthy state.

Next update 12:00pm UTC or sooner if information is available.

---------------------------

Update 10:00pm UTC Tableau Online Engineers are implementing mitigation for the extract refresh failures on the 10az, US-West-2b, EU-West-1a, and dub01 pods.

Next update 11:00pm UTC or sooner if information is available.

---------------------------

Update 9:00pm UTC Tableau Online Engineers are continuing to investigate the extract refresh failures on the US-WEST-2b, 10AZ, EU-West-1a, and Dub01 pods.

Next update 10:00pm UTC or sooner if information is available.

---------------------------

Update 7:30pm UTC Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next update 8:30pm UTC or sooner if information is available.

---------------------------

Update 6:30pm UTC Engineers continue to investigate the root cause of the issue and work towards implementing a mitigating the degradation. We apologize for any inconvenience this may cause.

Next update 7:30pm UTC or sooner if information is available.

---------------------------

Tableau Online UW2B, 10AZ, & Dub01 are experiencing extract refresh failures. The Tableau Online Engineers are currently investigating the issue.

Next update 6:30pm UTC or sooner if information is available.

10/15 Degraded

10/15/2018

RESOLVED: Maps Service Degradation

Monday October 15th, 2018 - 6:13 AM PDT to Monday October 15th, 2018 - 10:37 AM PDT
Published on: Monday October 15th, 2018 - 9:01 AM PDT Degraded

Update 5:37pm UTC Tableau Engineers have implemented a fix to mitigate increased traffic load and have confirmed functionality as restored. At this time, this issue is being considered resolved.

------------------------

Update 5:00pm UTC Engineers have implemented a fix and teams will continue to monitor that this has recovered successfully.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 4:40pm UTC Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation. We apologize for any inconvenience this may cause.

Next update 5:40pm UTC or sooner if information is available.

------------------------

Update 3:40pm UTC The issue appears to be due to an unexpected traffic load. Our engineers continue to look into the root cause of the issue and are working to mitigate the degradation.

Next update 4:40pm UTC or sooner if information is available.

------------------------

The Map Service is currently in a degraded state. During this time, users may experience performance degradation when viewing vizzes that contain maps. Tableau engineers are currently engaged to restore full functionality.

Next update 3:40pm UTC or sooner if information is available.

10/14 Maintenance

10/14/2018

COMPLETED: Maintenance – Tableau Online Dub01 environment 

Sunday October 14th, 2018 - 9:00 AM PDT to Sunday October 14th, 2018 - 11:00 AM PDT
Published on: Wednesday October 10th, 2018 - 4:33 PM PDT Maintenance

Update 10-14-18, 6:00pm UTC: The scheduled maintenance and upgrade to the Tableau Online Dub01 environment is now complete.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page for additional details.

--------------------------

Update 10-14-18, 4:00pm UTC: The Tableau Dub01 environment will undergo a scheduled maintenance on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC while we upgrade to Tableau Online 2018.3. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------------

The Tableau Online Dub01 environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 14, from 4:00pm UTC to 8:00pm UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/11 Degraded

10/11/2018

RESOLVED: Tableau Online Sign In Degraded

Thursday October 11th, 2018 - 8:33 AM PDT to Thursday October 11th, 2018 - 9:54 AM PDT
Published on: Thursday October 11th, 2018 - 8:38 AM PDT Degraded

Resolved 4:54pm UTC Engineers have implemented a solution and have confirmed the login experience is no longer degraded. We will be monitoring the environment closely and are now considering this issue resolved.

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Update 5:00pm UTC Tableau Engineers continue to investigate the issue with login. During this time, users may encounter a 503 status code when trying to access https://online.tableau.com. We appreciate your patience while we work to resolve this issue. Next Update at 5:30pm UTC if new information becomes available.

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Tableau Engineers are currently investigating and issue with Sign In with all Online environments. At this time customers might be experiencing an issue logging into Tableau Online. We apologize for any inconvenience this might cause. Next Update at 5:00pm UTC if new information becomes available.

10/11 Service Interruption

10/11/2018

RESOLVED: Tableau Online DUB01

Thursday October 11th, 2018 - 5:01 AM PDT to Thursday October 11th, 2018 - 6:41 AM PDT
Published on: Thursday October 11th, 2018 - 5:20 AM PDT Service Interruption

Update 2:10pm UTC: We are seeing an improvement to the service and the issue is now considered resolved. While we will continue to monitor the service closely, we believe customers will no longer be impacted. We apologize for any inconvenience this might have caused.

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Update 1:15pm PT UTC: Tableau Engineers are continuing to work on this issue. We are taking all necessary steps to restore functionality and apologize for any inconvenience this might cause.

Next Update: 2:15pm UTC

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Update 12:45pm UTC: Tableau Engineers are continuing to investigate the issue with the dub01 environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.

Next Update: 1:15pm UTC

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Tableau Engineers are currently investigating an issue with the Online Dub01 environment. At this time customers may not be able to sign into the pod. We apologize for any inconvenience this might cause.
Next Update: 12:45pm UTC

10/7 Maintenance

10/7/2018

CANCELED: Maintenance – Tableau Online Dub01 environment 

Sunday October 7th, 2018 - 9:00 AM PDT to Sunday October 7th, 2018 - 1:00 PM PDT
Published on: Wednesday October 3rd, 2018 - 4:38 PM PDT Maintenance

Update October 6th, 2018 2:15AM UTC

This maintenance window has been canceled and the upgrade will be rescheduled.

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The Tableau Online Dub01 environment will undergo a scheduled maintenance and upgrade to Tableau Online 2018.3 on Sunday, October 7, from 4:00pm UTC to 8:00pm UTC. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available. 

10/6 Informational

10/6/2018

COMPLETE: Licensing Service Maintenance

Saturday October 6th, 2018 - 10:00 AM PDT to Saturday October 6th, 2018 - 5:02 PM PDT
Published on: Wednesday October 3rd, 2018 - 12:33 PM PDT Informational

Update October 7th 2018 12:10am UTC
The licensing infrastructure migration is now complete. Tableau products can now successfully be activated without issue. For more details about this move, please see this community article

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Update October 6th 2018 10pm UTC
Tableau Licensing Server maintenance has been extended and will now conclude at 6 PM PT (October 7th, 2018 at 1AM UTC). Thank you for your patience as we perform these upgrades.

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Tableau will be migrating our Licensing infrastructure on Saturday, October 6th, 2018 from 10AM - 3PM PT (5PM - 10PM UTC). During this time, key creation, activation, and registration of Tableau Desktop, Prep, and Server will not be successful and result in an error. We appreciate your patience while we work to upgrade our systems; product activations can resume once the maintenance window is complete.

10/2 Degraded

10/2/2018

RESOLVED: Tableau Online Mail Relay Degraded

Tuesday October 2nd, 2018 - 7:35 AM PDT to Tuesday October 2nd, 2018 - 11:05 AM PDT
Published on: Tuesday October 2nd, 2018 - 10:09 AM PDT Degraded

Resolved pm 6:05pm UTC Engineers have successfully tested and implemented a solution to resolve the behavior with mail not being sent from Tableau Online. At this time users will receive any pending emails that were scheduled to be sent during the service degradation. This issue is now considered resolved.

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Update 5:45pm UTC Engineers have identified the root cause of the issue preventing mail from being sent from Tableau Online and are working to implement a solution. Thank you for being patient with us while we work to bring the Tableau Online environment back into a healthy state.

Next update at 6:45pm UTC or sooner if information is available.

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Engineers have identified an issue with emails not being sent for Tableau Online related activities. During this time, users will not be able to receive data driven alerts, subscriptions to views, user invitation, and user activation emails from Tableau Online. Our team is actively investigating this issue.

Next update at 5:45pm UTC or sooner if information is available.

10/1 Degraded

10/1/2018

RESOLVED: Sign In Degraded

Monday October 1st, 2018 - 12:40 AM PDT to Monday October 1st, 2018 - 1:21 PM PDT
Published on: Monday October 1st, 2018 - 1:08 PM PDT Degraded

Resolved 1:21pm PT: Engineers have have implemented a solution to the sign-in issue. Users are now able to log into Tableau Online as expected. This incident is now considered resolved.

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Tableau Online is currently in a degraded state. Users may be unable to sign-in to their sites. Engineers are investigating the issue and working to resolve this behavior.

Next Update 1:45pm PT.

Planned Maintenance

Tableau Online Planned Maintenance

No maintenance planned

At this time, no Tableau Online maintenance has been scheduled.