tag:trust.tableau.com,2005:/historyTableau External Status - Incident History2024-03-19T08:49:56ZTableau Externaltag:trust.tableau.com,2005:Incident/201628992024-03-05T08:21:46Z2024-03-05T08:21:46ZTableau Cloud Degradation<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:21</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing some users to experience impact when using Tableau Prep or Bridge services in Tableau Cloud environments ANAA, Dub01, UKA, UE1 was successful. This incident is now considered resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:53</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing some users to experience impact when using Tableau Prep or Bridge services in Tableau Cloud environments ANAA, Dub01, UKA, UE1. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within the Tableau Cloud PODs ANAA, Dub01, UKA, UE1 that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/201600872024-03-05T02:38:52Z2024-03-05T02:38:52ZTableau Cloud Site Access<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>02:38</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing some Tableau Cloud sites to be inaccessible was successful. This incident is now considered resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:38</var> UTC</small><br><strong>Update</strong> - Tableau engineers have implemented a fix that will prevent further customers from triggering this issue. Engineers will continue to work through the existing sites that have been affected and restore access.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified an issue causing some Tableau Cloud sites to be inaccessible. A solution to mitigate user impact is currently being implemented. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/201559092024-03-04T12:35:47Z2024-03-04T12:35:47ZTableau Cloud Degradation - Europe - UK - (prod-uk-a)<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing degraded performance in Europe - UK - (prod-uk-a) was successful. This incident is now considered resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing degraded performance in Europe - UK - (prod-uk-a). At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:38</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing degraded performance in Tableau Cloud Europe - UK - (prod-uk-a) pod. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within Europe - UK - (prod-uk-a) pod that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/200911222024-02-27T21:23:28Z2024-02-27T21:23:28ZTableau Cloud Degradation (UEB)<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:23</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing degraded performance in prod-useast-b was successful. This incident is now considered resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:09</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing degraded performance in prod-useast-b. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within prod-useast-b that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/200277282024-02-20T11:30:27Z2024-02-20T11:30:27ZTableau Cloud Degradation<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing latency in the United States - West - (10AZ) pod was successful. This incident is now considered resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing high latency in the United States - West - (10AZ) pod. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:06</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within the United States - West - (10AZ) pod that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/200010582024-02-16T18:22:17Z2024-02-16T18:22:17ZTableau Cloud Degradation<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issues with load a view, web edit and browsing content in the United States - East - (prod-useast-a) was successful. This incident is now considered resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers discovered an issue within United States - East - (prod-useast-a) which caused issues with load a view, web edit and browsing content during 3:15pm - 3:29pm UTC on Friday, 2/16/2023.<br /><br />Tableau Engineers have implemented a solution to mitigate this issue. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/200000572024-02-16T14:53:52Z2024-02-16T14:53:52ZTableau Cloud Degradation<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing latency in the Dub01 pod was successful. This incident is now considered resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing latency in Dub01 pod. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within Dub01 pod that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/198348162024-02-10T19:36:03Z2024-02-10T19:36:03ZScheduled Maintenance | Tableau Public<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>19:36</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed successfully.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>03:55</var> UTC</small><br><strong>Scheduled</strong> - Tableau Public will undergo a scheduled maintenance on Saturday, February 10th, from 17:00 to 01:00 UTC on Sunday, February 11th. During this time, customers may not be able to access Tableau Public. <br /><br />While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 8 hours to complete as part of our program to provide greater customer consistency and faster feature delivery.<br /><br />Any additional updates regarding this maintenance will be posted to Trust as new information becomes available.</p>tag:trust.tableau.com,2005:Incident/198407732024-02-03T18:38:37Z2024-02-03T18:38:37ZTableau Cloud Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Completed</strong> - This scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Scheduled</strong> - The Tableau Cloud environments will undergo scheduled maintenance on Saturday, February 3rd, from 18:00 to 20:00 UTC. During this time, customers aren’t able to log in to their Tableau Cloud sites, and scheduled background tasks such as extract refresh and email subscriptions are paused.<br /><br />Any additional updates regarding this maintenance will be posted to Trust as new information becomes available.</p>tag:trust.tableau.com,2005:Incident/198848132024-02-01T18:38:56Z2024-02-01T18:38:56ZTableau Cloud Degradation<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue with load a view and published datasource refreshes in Tableau Cloud 10AY, 10AZ, UW2B pods was successful. This incident is now considered resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:19</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issues with load a view and published datasource refreshes in Tableau Cloud 10AY, 10AZ, UW2B pods. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:12</var> UTC</small><br><strong>Update</strong> - Tableau Engineers are continuing to investigate issues with load a view and published datasource refreshes in Tableau Cloud 10AY, 10AZ, UW2B pods. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are continuing to investigate an issue affecting extract refreshes in Tableau Cloud 10AY, 10AZ, UW2B pods. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Update</strong> - Tableau Engineers have identified the issue affecting extract refreshes in Tableau Cloud 10AY, 10AZ, UW2B pods. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers are investigating a potential issue within Tableau Online that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/196892492024-01-12T17:22:53Z2024-01-12T17:22:53ZTableau Cloud Degradation<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing Intermittent Tableau Bridge Connections failures within Europe - Ireland - (DUB01) was successful. This incident is now considered resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing Intermittent Tableau Bridge Connections failures within Europe - Ireland - (DUB01). A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue with Intermittent Tableau Bridge Connections failures within Europe - Ireland - (DUB01). We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/196760772024-01-11T13:42:08Z2024-01-12T00:09:14ZTableau Cloud Outage<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing Tableau Cloud to be unavailable was successful. This incident is now considered resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing Tableau Cloud to be unavailable. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:51</var> UTC</small><br><strong>Update</strong> - The technology team is exploring a configuration change to restore service. Initial tests have shown some positive results. Meanwhile, investigations continue to validate the incident trigger. We will continue to provide updates every 30 minutes or sooner if the situation changes.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Update</strong> - Tableau Engineers continue to work with urgency on a fix having determined the potential trigger for the issue. We will continue to provide updates every 30 minutes or sooner if the situation changes.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Update</strong> - Tableau Engineers have identified a potential trigger for the issue and are working on a fix while investigations continue. We will provide an update in 30 minutes or sooner if we have more information.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Update</strong> - Our engineers are actively working to determine the best path to restore your service.<br />The team is analyzing error logs and additional diagnostic information to determine the trigger of the issue.<br />We'll keep you updated as we learn more.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Update</strong> - The team continues to investigate the issue and analyze data to determine the best path to resolution.<br />We’ll provide an update in 30 minutes, or sooner if additional information becomes available.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within Tableau Cloud that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/196253792024-01-06T05:24:54Z2024-01-06T05:24:54ZTableau Cloud Degradation<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>05:24</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing Virtual Connections to fail within the United States - West - (UW2B) and United States - East - (prod-useast-b) regions, was successful. This incident is now considered resolved.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>04:43</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing Virtual Connections to fail within the United States - West - (UW2B) and United States - East- (prod-useast-b) regions. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>00:25</var> UTC</small><br><strong>Investigating</strong> - The mitigation did not resolve the issue causing Virtual Connections to fail. Tableau Engineers are continuing their investigation at this time. This is affecting the United States - West - (UW2B) and United States - East - (prod-useast-b) regions. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing Virtual Connections to fail within the United States - West - (UW2B) region. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue causing Virtual Connections to fail within the United States - West - (UW2B) region. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/195040172023-12-22T08:40:42Z2023-12-22T08:40:42ZTableau Cloud Degradation<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing emails to fail to send in Tableau Cloud was successful. This incident is now considered resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Update</strong> - Tableau Engineers continue to work on a solution to mitigate the issue causing emails to fail to send in Tableau Cloud. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:34</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing Emails to fail to send in Tableau Cloud. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>05:42</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within Tableau Online that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/194916732023-12-21T00:33:50Z2023-12-21T00:33:50ZTableau Cloud Degradation<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>00:33</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing oAuth token failures in Azure was successful. This incident is now considered resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing causing errors with oAuth tokens when using Azure within Tableau Cloud environments. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Update</strong> - Tableau Engineers are investigating a potential issue that may be causing errors with oAuth tokens when using Azure and have identified that this issue can affect all Tableau Cloud environments. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue that may be causing errors with oAuth tokens when using Azure within useast-1 and useast-b environments. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/187109402023-10-06T20:27:10Z2023-10-06T20:27:10ZBridge Extract Queue Times (UEB)<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>20:27</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing high bridge extract queue times was successful. This incident is now considered resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>19:54</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing bridge extracts in US-East-B pod to have increased queue times or be stuck in a pending state. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified an issue causing bridge extracts in US-East-B pod to have increased queue times or be stuck in a pending state. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/187064152023-10-06T13:13:03Z2023-10-06T13:13:03ZTableau Cloud Outage<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue that had caused intermittent performance degradation in Dub01 was successful. This incident is now considered resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have identified and implemented a solution to mitigate the issue that caused intermittent performance degradation in Dub01. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Update</strong> - Tableau Engineers continue to investigate an issue within Tableau Cloud Dub01 pod that is causing an impact for our users. Some users may see intermittent blank page when try to access the pod or experiencing latency while while loading dashboards. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating an issue within Dub01 pod that is causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/186914802023-10-05T07:25:25Z2023-10-05T07:25:25ZTableau Cloud Degradation<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:25</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue that had caused impact for our users in Tableau Cloud was successful. This incident is now considered resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>06:26</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing impact for our users in Tableau Cloud. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>01:21</var> UTC</small><br><strong>Update</strong> - Tableau Engineers continue to investigate an issue within Tableau Cloud that may be causing an impact for our users. Some users may see intermittent errors while loading dashboards or downloading content. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Update</strong> - Tableau Engineers continue to investigate an issue within Tableau Cloud pods US-East-B, US-West-2B, 10AY, and US-East-1 that is causing an impact for our users. Some users may see intermittent errors while loading dashboards or downloading content. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>19:16</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating an issue within Tableau Cloud pods US-East-B and US-West-2B that is causing an impact for our users. Some users may see intermittent errors while loading dashboards or downloading content. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/186892042023-10-04T17:29:19Z2023-10-04T17:29:19ZTableau Cloud Outage<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing an outage in Dub01 and US-East-A pods was successful. This incident is now considered resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing an outage in Dub01 and US-East-A pods. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing the Tableau Cloud outage in Dub01 and US-East-A pods. Engineers continue to work on the solution to mitigate user impact. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating an issue within Dub01 and UEAA pods that is causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/186864212023-10-04T11:14:14Z2023-10-04T11:14:14ZTableau Cloud Dub01 Outage<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue that had caused Dub01 to become unavailable was successful. This incident is now considered resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue that had caused Dub01 to become unavailable. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing the Tableau Cloud Dub01 outage. Engineers continue to work on the solution to mitigate user impact. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating an issue within Dub01 pod that is causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/186161782023-09-26T22:00:00Z2023-09-26T22:58:36ZTableau Cloud Degradation<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers detected a degradation within Tableau Cloud POD CAA(Canada) on 09/26/2023 at 10:00 UTC which caused some users to be unable to log in or browse content. A solution to mitigate the issue was implemented by Tableau Engineers and services were restored by 10:28 UTC. This incident is considered resolved.</p>tag:trust.tableau.com,2005:Incident/185605742023-09-20T23:56:25Z2023-09-20T23:56:25ZTableau Cloud Degradation<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>23:56</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing some users to be unable to log in to Tableau Cloud or Tableau Public was successful. This incident is now considered resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>23:34</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing login failures in Tableau Cloud and Tableau Public. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating an issue within Tableau Cloud and Tableau Public that may be preventing users from signing in. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/185567982023-09-20T19:41:09Z2023-09-20T19:41:09ZTableau Cloud Degradation<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing the Tableau Cloud outage for all pods was successful. This incident is now considered resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Update</strong> - Tableau Engineers have identified the issue causing the Tableau Cloud outage for all pods. Engineers continue to work on the solution to mitigate user impact. We thank you for your patience; our next update will be when new information becomes available.<br /><br />Tableau Public has been fully restored at this time.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing theTableau Cloud outage for all pods. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating a potential issue within Tableau Cloud that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/185382072023-09-19T00:10:23Z2023-09-19T00:10:23ZTableau Cloud Degradation<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>00:10</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing errors in the Tableau Cloud United States - West - (10AZ) pod was successful. This incident is now considered resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:17</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers are continuing to investigate the errors users may be experiencing and have identified a network issue to be the cause. We are seeing reduced impact for our customers after a mitigation was put in place, though users may still experience latency or errors while using Tableau Cloud services.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified an issue causing errors within Tableau Cloud United States - West - (10AZ) pod. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p>tag:trust.tableau.com,2005:Incident/182775242023-08-27T09:38:14Z2023-08-27T09:38:14ZTableau Cloud Degradation<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Resolved</strong> - Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing Tableau Desktop and Tableau Server licensing issues was successful. This incident is now considered resolved.<br /><br />An issue had been identified that had caused Tableau Desktop, Tableau Server and Tableau Cloud Desktop Client users to be unable to validate their license due to a issue experienced while refreshing their Server ATR lease. <br /><br />If you are experiencing this issue, please reapply the license, then restart the servers if needed, and the environments should be functional.<br /><br />For more information, please follow the appropriate link:<br />https://help.tableau.com/current/desktopdeploy/en-us/desktop_deploy_license_deactivate.htm<br />https://help.tableau.com/current/desktopdeploy/en-us/desktop_deploy_activate_license.htm<br />https://help.tableau.com/current/server/en-us/activate.htm</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Monitoring</strong> - Tableau Engineers have implemented a solution to mitigate the issue causing Tableau Desktop users to be unable to activate using Login-Based License Management, and Tableau Server users experiencing an unlicensed server due to Server ATR lease not refreshing.<br />At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>07:40</var> UTC</small><br><strong>Identified</strong> - Tableau Engineers have identified the issue causing Tableau Desktop users to be unable to activate using Login-Based License Management, and Tableau Server users experiencing an unlicensed server due to Server ATR lease not refreshing. A solution to mitigate user impact is currently being worked on. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>03:41</var> UTC</small><br><strong>Update</strong> - Tableau Engineers are continuing to investigating an issue causing Tableau Desktop users to be unable to activate using Login-Based License Management, and Tableau Server users experiencing an unlicensed server due to Server ATR lease not refreshing. We are working to implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>02:06</var> UTC</small><br><strong>Investigating</strong> - Tableau Engineers are investigating an issue Tableau Cloud and Server that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.</p>