Tableau Trust - Current Status

Tableau Online

Current Status

Informational

This is an informational message.

Last 30 Days

10az - California

7/18 Degraded

7/18/2018

Tableau Online Extract Refresh Degradation

Wednesday July 18th, 2018 - 12:00 AM PDT to Wednesday July 18th, 2018 - 10:20 AM PDT
Published on: Wednesday July 18th, 2018 - 11:07 AM PDT Degraded

Tableau Engineers have identified an issue preventing extract refreshes from completing in the 10az environment. Corrective action has been taken and the pod has been brought back into a healthy state. This issue is considered resolved.

7/17 Degraded

7/17/2018

Tableau Online Extract Refresh Degradation

Tuesday July 17th, 2018 - 12:00 AM PDT to Tuesday July 17th, 2018 - 11:59 PM PDT
Published on: Wednesday July 18th, 2018 - 11:06 AM PDT Degraded

Tableau Engineers have identified an issue preventing extract refreshes from completing in the 10az environment. Corrective action has been taken and the pod has been brought back into a healthy state. This issue is considered resolved.

7/16 Degraded

7/16/2018

Tableau Online Extract Refresh Degradation

Monday July 16th, 2018 - 12:00 PM PDT to Monday July 16th, 2018 - 11:59 PM PDT
Published on: Wednesday July 18th, 2018 - 10:58 AM PDT Degraded

Tableau Engineers have identified an issue preventing extract refreshes from completing in the 10az environment. Corrective action has been taken and the pod has been brought back into a healthy state. This issue is considered resolved.

7/14 Maintenance

7/14/2018

Maintenance – Tableau Online 10AZ Environment

Saturday July 14th, 2018 - 5:00 PM PDT to Saturday July 14th, 2018 - 5:10 PM PDT
Published on: Monday July 2nd, 2018 - 3:01 PM PDT Maintenance

Update July 15, 2018, 12:10am UTC The scheduled outage for maintenance to the Tableau Online 10AZ environment has been cancelled.

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The Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 15, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability.

During this time, the Tableau Online 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 7 hours to complete.
Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

7/2 Maintenance

7/2/2018

Maintenance – Tableau Online environment

Monday July 2nd, 2018 - 8:00 PM PDT to Monday July 2nd, 2018 - 8:30 PM PDT
Published on: Monday July 2nd, 2018 - 2:55 PM PDT Maintenance

The Tableau Online environment will undergo a maintenance upgrade on Tuesday, July 3, 2018 beginning at 3:00am UTC. While we anticipate minimal impact during this time, users may be unable to sign into their site for a period of up to ~5 minutes while infrastructure changes are made. Additional updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

10ay - California

7/21 Informational

7/21/2018

Tableau Online 10AY Connectivity Issues After AWS Migration

Saturday July 21st, 2018 - 1:00 AM PDT
Published on: Saturday July 21st, 2018 - 12:00 AM PDT Informational

Our Tableau Online 10ay pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

7/20 Maintenance

7/20/2018

COMPLETE: Maintenance – Tableau Online 10AY Environment

Friday July 20th, 2018 - 5:00 PM PDT to Saturday July 21st, 2018 - 9:45 PM PDT
Published on: Thursday July 5th, 2018 - 9:37 AM PDT Maintenance

Update July 21, 2018, 4:45am UTC: Maintenance for the Tableau Online 10AY environment has concluded.

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Update July 21, 2018, 12:00am UTC:

As a reminder, the Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 21, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 21, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

7/13 Maintenance

7/13/2018

COMPLETED: Maintenance – Tableau Online 10AY Environment

Friday July 13th, 2018 - 5:00 PM PDT to Friday July 13th, 2018 - 8:54 PM PDT
Published on: Monday July 2nd, 2018 - 2:58 PM PDT Maintenance

Update July 14, 2018, 3:53am UTC:

Maintenance for the Tableau Online 10AY environment has concluded.

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Update July 14, 2018, 12:00am UTC:

As a reminder, the Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 14, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 14, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that this work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

7/2 Maintenance

7/2/2018

Maintenance – Tableau Online environment

Monday July 2nd, 2018 - 8:00 PM PDT to Monday July 2nd, 2018 - 8:30 PM PDT
Published on: Monday July 2nd, 2018 - 2:55 PM PDT Maintenance

The Tableau Online environment will undergo a maintenance upgrade on Tuesday, July 3, 2018 beginning at 3:00am UTC. While we anticipate minimal impact during this time, users may be unable to sign into their site for a period of up to ~5 minutes while infrastructure changes are made. Additional updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

US-East-1 - North Virginia

7/2 Maintenance

7/2/2018

Maintenance – Tableau Online environment

Monday July 2nd, 2018 - 8:00 PM PDT to Monday July 2nd, 2018 - 8:30 PM PDT
Published on: Monday July 2nd, 2018 - 2:55 PM PDT Maintenance

The Tableau Online environment will undergo a maintenance upgrade on Tuesday, July 3, 2018 beginning at 3:00am UTC. While we anticipate minimal impact during this time, users may be unable to sign into their site for a period of up to ~5 minutes while infrastructure changes are made. Additional updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

6/30 Service Interruption

6/30/2018

Tableau Online | Service Interruption

Saturday June 30th, 2018 - 10:50 AM PDT to Saturday June 30th, 2018 - 11:14 AM PDT
Published on: Saturday June 30th, 2018 - 11:12 AM PDT Service Interruption

Update 6:30pm UTC: Access to Tableau Online pod US-East-1 has been restored. Engineers will continue to investigate to determine the root cause of this issue. At this time, this issue is being considered resolved.

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Tableau Online US-East-1 pod is currently unavailable. During this time, users may not be able to login to the US-East-1 pod. Our engineering team has been notified and is actively engaged in determining the root cause of the issue and working towards implementing a solution.

Next Update will be at 6:30pm UTC

6/28 Maintenance

6/28/2018

COMPLETED: Maintenance – Tableau Online US-East-1 Environment

Thursday June 28th, 2018 - 5:00 PM PDT to Thursday June 28th, 2018 - 6:55 PM PDT
Published on: Friday June 15th, 2018 - 7:51 AM PDT Maintenance

Update 06/29 02:55am UTC This maintenance has been completed.

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Update 06/29 02:20am UTC As a reminder, the Tableau Online US-East-1 environment is undergoing a scheduled maintenance that is expected to last 1 hour. During this time, the Tableau Online US-East-1 environment will be unavailable and extract refreshes scheduled for that time will be delayed.

Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online US-East-1 environment will undergo a scheduled maintenance on Friday, June 29, 2018, from 12:00am UTC to 1:00am UTC. During this time, the Tableau Online US-East-1 environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 1 hour to complete.

Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

US-West-2b - Oregon

7/2 Maintenance

7/2/2018

Maintenance – Tableau Online environment

Monday July 2nd, 2018 - 8:00 PM PDT to Monday July 2nd, 2018 - 8:30 PM PDT
Published on: Monday July 2nd, 2018 - 2:55 PM PDT Maintenance

The Tableau Online environment will undergo a maintenance upgrade on Tuesday, July 3, 2018 beginning at 3:00am UTC. While we anticipate minimal impact during this time, users may be unable to sign into their site for a period of up to ~5 minutes while infrastructure changes are made. Additional updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

6/28 Maintenance

6/28/2018

COMPLETE: Maintenance – Tableau Online US-West-2b Environment

Thursday June 28th, 2018 - 5:25 PM PDT to Thursday June 28th, 2018 - 6:15 PM PDT
Published on: Friday June 15th, 2018 - 7:43 AM PDT Maintenance

Update 06/29 02:15am UTC This maintenance has been completed.

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Update 06/29 01:25am UTC As a reminder, the Tableau Online US-West-2b environment is undergoing a scheduled maintenance that is expected to last 1 hour. During this time, the Tableau Online US-West-2b environment will be unavailable and extract refreshes scheduled for that time will be delayed.

Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online US-West-2b environment will undergo a scheduled maintenance on Friday, June 29, 2018, from 1:00am UTC to 2:00am UTC. During this time, the Tableau Online US-West-2b environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 1 hour to complete.

Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

EU-West-1a - Ireland

7/2 Maintenance

7/2/2018

Maintenance – Tableau Online environment

Monday July 2nd, 2018 - 8:00 PM PDT to Monday July 2nd, 2018 - 8:30 PM PDT
Published on: Monday July 2nd, 2018 - 2:55 PM PDT Maintenance

The Tableau Online environment will undergo a maintenance upgrade on Tuesday, July 3, 2018 beginning at 3:00am UTC. While we anticipate minimal impact during this time, users may be unable to sign into their site for a period of up to ~5 minutes while infrastructure changes are made. Additional updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

dub01 - Dublin

7/16 Degraded

7/16/2018

RESOLVED: Dub01 Pod Degraded

Monday July 16th, 2018 - 12:09 PM PDT to Monday July 16th, 2018 - 1:42 PM PDT
Published on: Monday July 16th, 2018 - 1:17 PM PDT Degraded

Update 7/16/2018 at 9:15pm UTC Engineers have implemented a solution bringing the Dub01 pod back into a healthy state. Users will no longer receive an error when accessing views in this environment. This issue is now considered resolved.

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Update 7/16/2018 at 9:00pm UTC The Dub01 environment is currently in a degraded state. Engineers are further diagnosing the issue with error messages being displayed when accessing views, and continue to work towards getting a solution in place.

Next update 7/16/2018 at 10:00pm UTC

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Update 7/16/2018 at 8:30pm UTC Engineers have identified the root cause of the error message being displayed. We have engaged the appropriate teams and are taking corrective action.

Next update 7/16/2018 at 9:00pm UTC

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Engineers are currently investigating issues in the Dub01 environment. During this time, some users may experience an error message when attempting to load a view.

Next update 7/16/2018 at 8:30pm UTC

7/6 Maintenance

7/6/2018

COMPLETE: Maintenance – Tableau Online Dub01 environment

Friday July 6th, 2018 - 8:30 PM PDT to Saturday July 7th, 2018 - 1:18 AM PDT
Published on: Monday July 2nd, 2018 - 2:48 PM PDT Maintenance

Update 07/07 08:18am UTC This maintenance has been completed.

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The Tableau Online Dub01 environment will undergo a maintenance upgrade by a third-party vendor on Saturday, July 7, 2018 from 3:30am UTC to 7:30am UTC. While we anticipate minimal impact during this time, users may be unable to access the Dub01 environment for a period of up to ~10 minutes within the maintenance window provided. Updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

7/2 Maintenance

7/2/2018

Maintenance – Tableau Online environment

Monday July 2nd, 2018 - 8:00 PM PDT to Monday July 2nd, 2018 - 8:30 PM PDT
Published on: Monday July 2nd, 2018 - 2:55 PM PDT Maintenance

The Tableau Online environment will undergo a maintenance upgrade on Tuesday, July 3, 2018 beginning at 3:00am UTC. While we anticipate minimal impact during this time, users may be unable to sign into their site for a period of up to ~5 minutes while infrastructure changes are made. Additional updates regarding this maintenance upgrade will be posted to Trust if new information becomes available.

Planned Maintenance

Tableau Online Planned Maintenance

Maintenance | Tableau Online Dub01 environment

3:00 PM PDT - 7/25/2018 to 8:00 PM PDT - 7/25/2018
Published on: Wednesday July 18th, 2018 - 4:52 PM PDT

The Tableau Online Dub01 environment will undergo a scheduled maintenance on Wednesday, July 25, 2018, from 10:00pm UTC to Thursday, July 26, 2018 at 3:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Maintenance - Tableau Online 10AY & 10AZ Environment

8:00 AM PDT - 7/22/2018 to 4:00 PM PDT - 7/22/2018
Published on: Monday July 16th, 2018 - 4:42 PM PDT

The Tableau Online 10AY and 10AZ environments will undergo a scheduled maintenance on Sunday, July 22, 2018, from 03:00pm UTC to 11:00pm UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY and 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 8 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Maintenance - Tableau Online 10AZ Environment

5:00 PM PDT - 7/21/2018 to 12:00 AM PDT - 7/22/2018
Published on: Thursday July 5th, 2018 - 9:44 AM PDT

The Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 22, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

COMPLETE: Maintenance – Tableau Online 10AY Environment

5:00 PM PDT - 7/20/2018 to 9:45 PM PDT - 7/21/2018
Published on: Thursday July 5th, 2018 - 9:37 AM PDT

Update July 21, 2018, 4:45am UTC: Maintenance for the Tableau Online 10AY environment has concluded.

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Update July 21, 2018, 12:00am UTC:

As a reminder, the Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 21, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 21, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.