Tableau Trust - Current Status

Tableau Online

Current Status

Degraded

Service is currently degraded.

Last 30 Days

10az - California

4/18 Degraded

4/18/2018

Tableau Online TDE/Hyper Extract Refresh Degraded

Wednesday April 18th, 2018 - 12:00 AM PDT
Published on: Tuesday April 17th, 2018 - 10:57 PM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

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Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

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Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

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Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

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Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

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Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

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Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

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Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

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Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

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Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

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Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

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Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

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Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

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Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/17 Degraded

4/17/2018

Tableau Online TDE/ Hyper Extract Refresh Degraded

Tuesday April 17th, 2018 - 8:30 AM PDT
Published on: Tuesday April 17th, 2018 - 11:00 AM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

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Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

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Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

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Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

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Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

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Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

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Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

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Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

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Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

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Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

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Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

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Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

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Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/16 Maintenance

4/16/2018

COMPLETE: Maintenance - Tableau Online 10AZ environment

Monday April 16th, 2018 - 5:00 PM PDT to Monday April 16th, 2018 - 8:00 PM PDT
Published on: Wednesday April 11th, 2018 - 5:00 PM PDT Maintenance

Update - 4/17/18 2:45am UTC: The scheduled maintenance and upgrade to the Tableau Online 10AZ environment is now complete.

To learn more about the new features included in this release, please visit the Tableau Online – What's New page for additional details.

--------------------

Update - 4/17/18 12:00am UTC: The scheduled maintenance to the Tableau Online 10AZ environment is now beginning. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------

The Tableau Online 10AZ environment will undergo a scheduled maintenance on Tuesday, April 17, 2018 from 12:00am UTC to 3:00am UTC while we upgrade to Tableau Online 2018.1 and perform planned maintenance. There is no anticipated customer impact during this maintenance window and users should expect normal functionality during this upgrade.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/13 Degraded

4/13/2018

RETROACTIVE: Tableau Online | Service Degredation

Friday April 13th, 2018 - 5:30 PM PDT to Friday April 13th, 2018 - 6:26 PM PDT
Published on: Friday April 13th, 2018 - 9:43 PM PDT Degraded

On Saturday, April 14, 2018 beginning at 12:30am UTC until 1:26am UTC, all environments across Tableau Online were in a degraded state. During this time, users may have experienced failures at login, increased latency in viz rendering or session interruption. A solution to mitigate the impact and restore full functionality across all environments was implemented by Tableau Engineers. We will continue to monitor the situation closely for any residual impact, however, at this time we are considering this matter resolved.

10ay - California

4/18 Degraded

4/18/2018

Tableau Online TDE/Hyper Extract Refresh Degraded

Wednesday April 18th, 2018 - 12:00 AM PDT
Published on: Tuesday April 17th, 2018 - 10:57 PM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

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Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

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Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

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Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

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Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

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Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

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Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

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Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

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Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

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Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

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Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

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Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/17 Degraded

4/17/2018

Tableau Online TDE/ Hyper Extract Refresh Degraded

Tuesday April 17th, 2018 - 8:30 AM PDT
Published on: Tuesday April 17th, 2018 - 11:00 AM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

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Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

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Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

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Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/16 Maintenance

4/16/2018

COMPLETE: Maintenance - Tableau Online 10AY environment

Monday April 16th, 2018 - 5:00 PM PDT to Monday April 16th, 2018 - 8:00 PM PDT
Published on: Wednesday April 11th, 2018 - 5:00 PM PDT Maintenance

Update - 4/17/18 2:45am UTC: The scheduled maintenance and upgrade to the Tableau Online 10AY environment is now complete.

To learn more about the new features included in this release, please visit the Tableau Online – What's New page for additional details.

--------------------

Update - 4/17/18 12:00am UTC: The scheduled maintenance to the Tableau Online 10AY environment is now beginning. There is no anticipated customer impact during this maintenance window and users should expect normal functionality throughout this upgrade. 

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------

The Tableau Online 10AY environment will undergo a scheduled maintenance on Tuesday, April 17, 2018 from 12:00am UTC to 3:00am UTC while we upgrade to Tableau Online 2018.1 and perform planned maintenance. There is no anticipated customer impact during this maintenance window and users should expect normal functionality during this upgrade.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/13 Degraded

4/13/2018

RETROACTIVE: Tableau Online | Service Degredation

Friday April 13th, 2018 - 5:30 PM PDT to Friday April 13th, 2018 - 6:26 PM PDT
Published on: Friday April 13th, 2018 - 9:43 PM PDT Degraded

On Saturday, April 14, 2018 beginning at 12:30am UTC until 1:26am UTC, all environments across Tableau Online were in a degraded state. During this time, users may have experienced failures at login, increased latency in viz rendering or session interruption. A solution to mitigate the impact and restore full functionality across all environments was implemented by Tableau Engineers. We will continue to monitor the situation closely for any residual impact, however, at this time we are considering this matter resolved.

US-East-1 - North Virginia

4/19 Degraded

4/19/2018

Tableau Online TDE/Hyper Extract Refresh Degraded

Thursday April 19th, 2018 - 12:00 AM PDT
Published on: Wednesday April 18th, 2018 - 5:36 PM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

------------------

Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

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Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

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Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/18 Degraded

4/18/2018

Tableau Online TDE/Hyper Extract Refresh Degraded

Wednesday April 18th, 2018 - 12:00 AM PDT
Published on: Tuesday April 17th, 2018 - 10:57 PM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

------------------

Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

------------------

Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

------------------

Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/17 Degraded

4/17/2018

Tableau Online TDE/ Hyper Extract Refresh Degraded

Tuesday April 17th, 2018 - 8:30 AM PDT
Published on: Tuesday April 17th, 2018 - 11:00 AM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

------------------

Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

------------------

Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

------------------

Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/15 Maintenance

4/15/2018

COMPLETE: Maintenance - Tableau Online US-East-1 environment

Sunday April 15th, 2018 - 9:00 AM PDT to Sunday April 15th, 2018 - 3:25 PM PDT
Published on: Thursday April 5th, 2018 - 12:36 PM PDT Maintenance

Update - 4/15/18 10:25pm UTC: The scheduled maintenance and upgrade to the Tableau Online US-East-1 environment is now complete.

To learn more about the new features included in this release, please visit the Tableau Online – What's New page for additional details.

--------------------

Update - 4/15/18 10:00pm UTC: Maintenance and upgrade efforts continue for the Tableau Online US-East-1 environment. Next update at 11:00pm UTC or if new information becomes available sooner.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 9:00pm UTC: Due to complications in the deployment process, maintenance and upgrade efforts continue for the Tableau Online US-East-1 environment. Next update at 10:00pm UTC or if new information becomes available sooner.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 8:00pm UTC: Due to complications in the deployment process, maintenance and upgrade efforts continue for the Tableau Online US-East-1 environment. Next update at 9:00pm UTC or if new information becomes available sooner.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 4:00pm UTC: The scheduled maintenance and upgrade to the Tableau Online US-East-1 environment is now beginning. During this time, the Tableau Online US-East-1 environment will be unavailable and any scheduled extracts during the maintenance period will be delayed.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------

Update - 4/12/18 12:00am UTC: As a reminder, the Tableau Online US-East-1 environment will undergo a scheduled maintenance on Sunday, April 15, 2018 from 4:00pm UTC to 8:00pm UTC. During this time, the Tableau Online US-East-1 environment will be unavailable and any scheduled extracts during the maintenance period will be delayed.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

--------------------

The Tableau Online US-East-1 environment will undergo a scheduled maintenance on Sunday, April 15, 2018 from 4:00pm UTC to 8:00pm UTC while we upgrade to Tableau Online 2018.1 and perform planned maintenance. During this time, the Tableau Online US-East-1 environment will be unavailable and any scheduled extracts during the maintenance period will be delayed. While we will work to reduce the impact to our customers, please anticipate that the work will take up to 4 hours to complete. To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/13 Degraded

4/13/2018

RETROACTIVE: Tableau Online | Service Degredation

Friday April 13th, 2018 - 5:30 PM PDT to Friday April 13th, 2018 - 6:26 PM PDT
Published on: Friday April 13th, 2018 - 9:43 PM PDT Degraded

On Saturday, April 14, 2018 beginning at 12:30am UTC until 1:26am UTC, all environments across Tableau Online were in a degraded state. During this time, users may have experienced failures at login, increased latency in viz rendering or session interruption. A solution to mitigate the impact and restore full functionality across all environments was implemented by Tableau Engineers. We will continue to monitor the situation closely for any residual impact, however, at this time we are considering this matter resolved.

4/6 Informational

4/6/2018

INFORMATIONAL | Tableau Online Blank White Box Appearing

Friday April 6th, 2018 - 10:00 AM PDT to Friday April 6th, 2018 - 11:40 AM PDT
Published on: Friday April 6th, 2018 - 10:19 AM PDT Informational

Update 6:40pm UTC: Tableau Engineers have identified the root cause and implemented the necessary changes to resolve this issue. We apologize for any inconvenience this may have caused.

------------------

Update 6:10pm UTC: Tableau Engineers are continuing to investigate the issue with slow loading maintenance notifications. We apologize for any inconvenience this might cause.

Next Update 6:40pm UTC

------------------

Update 5:40pm UTC: Tableau Engineers are continuing to investigate the issue with slow loading maintenance notifications. We apologize for any inconvenience this might cause.

Next Update 6:10pm UTC

------------------

When logging into Tableau Online a blank white box is rendered with a message and a "Close" button or just a "Close" button. Tableau Online Engineers are currently investigating the issue.

Next update at 5:40pm UTC.

3/31 Maintenance

3/31/2018

COMPLETE: Maintenance - Tableau Online Us-East-1 environment

Saturday March 31st, 2018 - 4:30 AM PDT to Saturday March 31st, 2018 - 6:00 AM PDT
Published on: Thursday March 29th, 2018 - 3:54 PM PDT Maintenance

Update 13:00pm UTC: The emergency maintenance has completed successfully.

------------------

Update 12:30pm UTC: The window has been extended by 30 minutes to allow the 3rd party vendor additional time to verify the emergency maintenance has successful completed.

Next update 13:00pm UTC or soon if information becomes available.

------------------

On Saturday, March, 31, 2018 from 11:30am UTC to 12:30pm UTC, the Tableau Online US-East-1 environment may be unavailable due to a third-party vendor’s need to perform emergency maintenance to their infrastructure. During this time, users may be unable to access the US-East-1 environment for a period of up to ~5 minutes within the maintenance window provided. Updates will be posted to Trust if new information becomes available.

US-West-2b - Oregon

4/14 Maintenance

4/14/2018

COMPLETE: Maintenance - Tableau Online US-West-2b environment

Saturday April 14th, 2018 - 5:00 PM PDT to Saturday April 14th, 2018 - 9:00 PM PDT
Published on: Thursday April 5th, 2018 - 12:19 PM PDT Maintenance

Update - 4/15/18 3:30am UTC: The scheduled maintenance and upgrade to the Tableau Online US-West-2b environment is now complete.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 12:00am UTC: The scheduled maintenance and upgrade to the Tableau Online US-West-2b environment is now beginning. During this time, the Tableau Online US-West-2b environment will be unavailable and any scheduled extracts during the maintenance period will be delayed.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------

Update - 4/12/18 12:00am UTC: As a reminder, the Tableau Online US-West-2b environment will undergo a scheduled maintenance on Sunday, April 15, 2018 from 12:00am UTC to 4:00am UTC. During this time, the Tableau Online US-West-2b environment will be unavailable and any scheduled extracts during the maintenance period will be delayed.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

--------------------

The Tableau Online US-West-2b environment will undergo a scheduled maintenance on Sunday, April 15, 2018 from 12:00am UTC to 4:00am UTC while we upgrade to Tableau Online 2018.1 and perform planned maintenance. During this time, the Tableau Online US-West-2b environment will be unavailable and any scheduled extracts during the maintenance period will be delayed. While we will work to reduce the impact to our customers, please anticipate that the work will take up to 4 hours to complete. To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/6 Informational

4/6/2018

INFORMATIONAL | Tableau Online Blank White Box Appearing

Friday April 6th, 2018 - 10:00 AM PDT to Friday April 6th, 2018 - 11:40 AM PDT
Published on: Friday April 6th, 2018 - 10:19 AM PDT Informational

Update 6:40pm UTC: Tableau Engineers have identified the root cause and implemented the necessary changes to resolve this issue. We apologize for any inconvenience this may have caused.

------------------

Update 6:10pm UTC: Tableau Engineers are continuing to investigate the issue with slow loading maintenance notifications. We apologize for any inconvenience this might cause.

Next Update 6:40pm UTC

------------------

Update 5:40pm UTC: Tableau Engineers are continuing to investigate the issue with slow loading maintenance notifications. We apologize for any inconvenience this might cause.

Next Update 6:10pm UTC

------------------

When logging into Tableau Online a blank white box is rendered with a message and a "Close" button or just a "Close" button. Tableau Online Engineers are currently investigating the issue.

Next update at 5:40pm UTC.

dub01 - Dublin

4/19 Degraded

4/19/2018

Tableau Online TDE/Hyper Extract Refresh Degraded

Thursday April 19th, 2018 - 12:00 AM PDT
Published on: Wednesday April 18th, 2018 - 5:36 PM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

------------------

Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

------------------

Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

------------------

Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/18 Degraded

4/18/2018

Tableau Online TDE/Hyper Extract Refresh Degraded

Wednesday April 18th, 2018 - 12:00 AM PDT
Published on: Tuesday April 17th, 2018 - 10:57 PM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

------------------

Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

------------------

Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

------------------

Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/17 Degraded

4/17/2018

Tableau Online TDE/ Hyper Extract Refresh Degraded

Tuesday April 17th, 2018 - 8:30 AM PDT
Published on: Tuesday April 17th, 2018 - 11:00 AM PDT Degraded

Update 4/19 7:00am UTC: Tableau Engineers have applied a patch to resolve this issue on the 10AY and 10AZ pods. This fix is being applied to other affected pods. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 11:00pm UTC (4/19 4:00pm PT), or if new information is available sooner.

------------------

Update 4/19 5:00am UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 7:00am UTC (4/18 12:00am PT), or if new information is available sooner.

------------------

Update 4/18 11:05pm UTC: Tableau Engineers are still working to release the fix that will mitigate this issue. We apologize for any inconvenience this might cause.

Next Update: 4/19 at 5:00am UTC (4/18 10:00pm PT), or if new information is available sooner.

------------------

Update 4/18 6:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 11:00pm UTC (4/18 04:00pm PT)

------------------

Update 4/18 4:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 6:00am UTC (4/17 11:00pm PT)

------------------

Update 4/18 12:00am UTC: Tableau Engineers believe they have identified the root cause and are taking steps to mitigate the issue. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 4:00am UTC (4/17 9:00pm PT)

------------------

Update 4/17 11:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 4/18 at 12:00am UTC (4/17 5:00pm PT)

------------------

Update 4/17 10:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 11:00pm UTC (4:00pm PT)

------------------

Update 4/17 9:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 10:00pm UTC (3:00pm PT)

------------------

Update 4/17 8:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 9:00pm UTC (2:00pm PT)

------------------

Update 4/17 7:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 8:00pm UTC (1:00pm PT)

------------------

Update 4/17 7:00pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:30pm UTC (12:30pm PT)

------------------

Update 4/17 6:30pm UTC: Tableau Engineers are continuing to investigate longer than normal TDE Extract refreshes. We apologize for any inconvenience this might cause.

Next Update: 7:00pm UTC (12:00pm PT)

------------------

Tableau Online is currently in a degraded state. TDE Extracts are currently taking longer than normal to refresh. Engineers are currently investigating this issue.

Next update: 6:30pm UTC (11:30am PT)

4/16 Informational

4/16/2018

AWS Athena Data Source is currently unavailable.

Monday April 16th, 2018 - 1:00 AM PDT to Monday April 16th, 2018 - 1:15 AM PDT
Published on: Monday April 16th, 2018 - 1:03 AM PDT Informational

Update 8:15am UTC Tableau Engineers have identified and resolved the issue. AWS Athena functionality has been restored.

-------

AWS Athena Data Source is currently unavailable. Users will receive the following error below when attempting to interact with the Data Source. Tableau Engineers have been engaged and are currently looking into the issue.

"The drivers necessary to connect to the database server 'athena.ap-northeast-1.amazonaws.com' are not properly installed on Tableau Server."

Next update 8:30am UTC or sooner if information become available.

4/15 Informational

4/15/2018

AWS Athena Data Source is currently unavailable.

Sunday April 15th, 2018 - 3:25 PM PDT to Monday April 16th, 2018 - 1:15 AM PDT
Published on: Monday April 16th, 2018 - 12:52 AM PDT Informational

Update 8:15am UTC Tableau Engineers have identified and resolved the issue. AWS Athena functionality has been restored.

-------

AWS Athena Data Source is currently unavailable. Users will receive the following error below when attempting to interact with the Data Source. Tableau Engineers have been engaged and are currently looking into the issue.

"The drivers necessary to connect to the database server 'athena.ap-northeast-1.amazonaws.com' are not properly installed on Tableau Server."

Next update 8:30am UTC or sooner if information become available.

4/15 Maintenance

4/15/2018

COMPLETE: Maintenance - Tableau Online Dub01 environment

Sunday April 15th, 2018 - 9:00 AM PDT to Sunday April 15th, 2018 - 3:25 PM PDT
Published on: Wednesday April 11th, 2018 - 5:00 PM PDT Maintenance

Update - 4/15/18 10:25pm UTC: The scheduled maintenance and upgrade to the Tableau Online Dub01 environment is now complete.

To learn more about the new features included in this release, please visit the Tableau Online – What's New page for additional details.

-------------------

Update - 4/15/18 10:00pm UTC: Maintenance and upgrade efforts continue for the Tableau Online Dub01 environment. Next update at 11:00pm UTC or if new information becomes available sooner.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 9:00pm UTC: Due to complications in the deployment process, maintenance and upgrade efforts continue for the Tableau Online Dub01 environment. Next update at 10:00pm UTC or if new information becomes available sooner.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 8:00pm UTC: Due to complications in the deployment process, maintenance and upgrade efforts continue for the Tableau Online Dub01 environment. Next update at 9:00pm UTC or if new information becomes available sooner.

To learn more about the new features included in this release, please visit the Tableau Online – What’s New page for additional details.

--------------------

Update - 4/15/18 4:00pm UTC: The scheduled maintenance and upgrade to the Tableau Online Dub01 environment is now beginning. During this time, the Tableau Online Dub01 environment will be unavailable and any scheduled extracts during the maintenance period will be delayed.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Next update will be posted to Trust upon maintenance completion or if new information becomes available.

--------------------

Update - 4/12/18 12:00am UTC: As a reminder, the Tableau Online Dub01 environment will undergo a scheduled maintenance on Sunday, April 15, 2018 from 4:00pm UTC to 8:00pm UTC. During this time, the Tableau Online Dub01 environment will be unavailable and any scheduled extracts during the maintenance period will be delayed.

To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

--------------------

The Tableau Online Dub01 environment will undergo a scheduled maintenance on Sunday, April 15, 2018 from 4:00pm UTC to 8:00pm UTC while we upgrade to Tableau Online 2018.1 and perform planned maintenance. During this time, the Tableau Online Dub01 environment will be unavailable and any scheduled extracts during the maintenance period will be delayed. While we will work to reduce the impact to our customers, please anticipate that the work will take up to 4 hours to complete. To learn more about the features coming in this release, visit the Tableau Online - Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

4/13 Degraded

4/13/2018

RETROACTIVE: Tableau Online | Service Degredation

Friday April 13th, 2018 - 5:30 PM PDT to Friday April 13th, 2018 - 6:26 PM PDT
Published on: Friday April 13th, 2018 - 9:43 PM PDT Degraded

On Saturday, April 14, 2018 beginning at 12:30am UTC until 1:26am UTC, all environments across Tableau Online were in a degraded state. During this time, users may have experienced failures at login, increased latency in viz rendering or session interruption. A solution to mitigate the impact and restore full functionality across all environments was implemented by Tableau Engineers. We will continue to monitor the situation closely for any residual impact, however, at this time we are considering this matter resolved.

4/6 Informational

4/6/2018

INFORMATIONAL | Tableau Online Blank White Box Appearing

Friday April 6th, 2018 - 10:00 AM PDT to Friday April 6th, 2018 - 11:40 AM PDT
Published on: Friday April 6th, 2018 - 10:19 AM PDT Informational

Update 6:40pm UTC: Tableau Engineers have identified the root cause and implemented the necessary changes to resolve this issue. We apologize for any inconvenience this may have caused.

------------------

Update 6:10pm UTC: Tableau Engineers are continuing to investigate the issue with slow loading maintenance notifications. We apologize for any inconvenience this might cause.

Next Update 6:40pm UTC

------------------

Update 5:40pm UTC: Tableau Engineers are continuing to investigate the issue with slow loading maintenance notifications. We apologize for any inconvenience this might cause.

Next Update 6:10pm UTC

------------------

When logging into Tableau Online a blank white box is rendered with a message and a "Close" button or just a "Close" button. Tableau Online Engineers are currently investigating the issue.

Next update at 5:40pm UTC.

3/31 Maintenance

3/31/2018

POSTPONED: Maintenance - Tableau Online Dub01 environment

Saturday March 31st, 2018 - 4:00 PM PDT to Saturday March 31st, 2018 - 9:00 PM PDT
Published on: Thursday March 22nd, 2018 - 4:00 PM PDT Maintenance

Update - 3/31/18 12:00am UTC: Due to unexpected complications with a third-party vendor, the maintenance scheduled for the Tableau Online Dub01 environment is being postponed. This maintenance will be rescheduled for a later date and time, still to be determined.

--------------------

Update - 3/29/18 5:30pm UTC: As a reminder, the Tableau Online Dub01 environment will undergo a scheduled maintenance on Saturday, March 31, 2018, from 11:00pm UTC to Sunday, April 1, 2018 at 4:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. Please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

--------------------

The Tableau Online Dub01 environment will undergo a scheduled maintenance on Saturday, March 31, 2018, from 11:00pm UTC to Sunday, April 1, 2018 at 4:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Planned Maintenance

Tableau Online Planned Maintenance

Maintenance - Tableau Online Dub01 environment

4:00 PM PDT - 4/28/2018 to 9:00 PM PDT - 4/28/2018
Published on: Wednesday April 18th, 2018 - 3:07 PM PDT

The Tableau Online Dub01 environment will undergo a scheduled maintenance on Saturday, April 29, 2018, from 11:00pm UTC to Sunday, April 30, 2018 at 4:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Maintenance - Tableau Online US-East-1 environment

4:30 AM PDT - 4/22/2018 to 5:50 AM PDT - 4/22/2018
Published on: Wednesday April 18th, 2018 - 3:29 PM PDT

On Sunday, April 22, 2018 from 11:30am UTC to 12:00pm UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online US-East-1 environment. During this time, the US-East-1 environment may be unavailable for a period of up to 15 minutes during the maintenance window and any schedule extracts during this time will be delayed. Next update will be posted to Trust upon completion or if new information becomes available.

Maintenance - Tableau Online US-West-2b environment

4:30 AM PDT - 4/22/2018 to 5:00 AM PDT - 4/22/2018
Published on: Wednesday April 18th, 2018 - 3:34 PM PDT

On Sunday, April 22, 2018 from 11:30am UTC to 12:00pm UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online US-West-2b environment. During this time, the US-West-2b environment may be unavailable for a period of up to 15 minutes during the maintenance window and any schedule extracts during this time will be delayed. Next update will be posted to Trust upon completion or if new information becomes available.

Maintenance - Tableau Online Dub01 environment

4:30 AM PDT - 4/22/2018 to 5:00 AM PDT - 4/22/2018
Published on: Wednesday April 18th, 2018 - 3:38 PM PDT

On Sunday, April 22, 2018 from 11:30am UTC to 12:00pm UTC, a third-party vendor will perform routine maintenance to their infrastructure that supports the Tableau Online Dub01 environment. During this time, the Dub01 environment may be unavailable for a period of up to 15 minutes during the maintenance window and any schedule extracts during this time will be delayed. Next update will be posted to Trust upon completion or if new information becomes available.