Recent Notices for Tableau Online

10AZ degradation due to long load times

1:26 PM PDT - 4/14/2017 to 2:00 PM PDT - 4/14/2017
Published on: Friday April 14th, 2017 - 2:50 PM PDT

Users may have experienced slow load times for vizzes during this period due to a known issue that is being investigated by Tableau engineers. We apologize for any inconvenience.

RESOLVED: Long loading time on 10AZ

1:44 AM PDT - 4/13/2017 to 2:55 AM PDT - 4/13/2017
Published on: Thursday April 13th, 2017 - 2:08 AM PDT

Update 02:55am PT: The issue has now been resolved and the services are back to normal. Thank you for your patience and comprehension.

Update 02:30am PT: Tableau engineers are still actively investigating the issue in order to determine the root cause and fix the services.

Next update 03:30am PT or sooner if information is available.

Customers might experience extremely long loading time for the views on the Online 10AZ pod. Our engineers are currently investigating this issue in order to get it resolved as soon as possible.

Next update 02:30am PT or sooner if information is available.

RESOLVED: Tableau Online 10az Degradation

1:43 PM PDT - 4/11/2017 to 2:14 PM PDT - 4/11/2017
Published on: Tuesday April 11th, 2017 - 2:01 PM PDT

Update: This issue has been resolved at this time.

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Tableau Online 10az pod is currently in a degraded state. Engineers have been engaged and are investigating the issue. Next update at 2:30pm PT

RESOLVED: Issue exporting PDFs using tabcmd

12:00 AM PDT - 4/4/2017 to 12:00 AM PDT - 4/5/2017
Published on: Tuesday April 4th, 2017 - 1:06 PM PDT

UPDATE 12:00am PT - The deployment has been performed successfully and the error has been confirmed to be resolved. The services are now back to normal.

UPDATE 10:30pm PT - We’ve diagnosed and fixed the remaining deployment issues and started deploying to production servers.

Next update is 1:00AM PST or sooner as more information becomes available.

UPDATE 9:00pm PT - Our engineers have uncovered an issue when deploying to a subset of our staging servers. We are currently investigating this deployment issue. Thank you for your continued patience as we continue to investigate this issue.

Next update is 11:00pm PT or sooner as more information becomes available.

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UPDATE 5:00pm PT - We are continuing validation on our internal staging servers prior to release.

Next update is 9:00PM PT or sooner as more information become available.

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UPDATE 2:00pm PT - Our engineers have a fix in hand which we’ve begun deploying to staging servers for internal validation prior to release.

Next update at 5pm PT or sooner as more information becomes available.

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Our engineers are working to resolve an error "failed to create a VizQL session on the server" when using tabcmd to create PDFs from Tableau Online that started to occur Friday March 31, 2017. More details are available at the following KB Article.

Next update at 2pm PT or sooner as information is available. We apologize for the inconvenience.

RESOLVED: Issue exporting PDFs using tabcmd

12:00 AM PDT - 4/3/2017 to 11:59 PM PDT - 4/3/2017
Published on: Tuesday April 4th, 2017 - 1:05 PM PDT

Our engineers are working to resolve an error "failed to create a VizQL session on the server" when using tabcmd to create PDFs from Tableau Online that started to occur Friday March 31, 2017. More details are available at the following KB Article.

RESOLVED: Issue exporting PDFs using tabcmd

12:00 AM PDT - 4/2/2017 to 11:59 PM PDT - 4/2/2017
Published on: Tuesday April 4th, 2017 - 1:04 PM PDT

Our engineers are working to resolve an error "failed to create a VizQL session on the server" when using tabcmd to create PDFs from Tableau Online that started to occur Friday March 31, 2017. More details are available at the following KB Article.

RESOLVED: Issue exporting PDFs using tabcmd

12:00 AM PDT - 4/1/2017 to 11:59 PM PDT - 4/1/2017
Published on: Tuesday April 4th, 2017 - 1:03 PM PDT

Our engineers are working to resolve an error "failed to create a VizQL session on the server" when using tabcmd to create PDFs from Tableau Online that started to occur Friday March 31, 2017. More details are available at the following KB Article.

RESOLVED : Issue exporting PDFs using tabcmd

5:00 PM PDT - 3/31/2017 to 11:59 PM PDT - 3/31/2017
Published on: Tuesday April 4th, 2017 - 11:33 AM PDT

Our engineers are working to resolve an error "failed to create a VizQL session on the server" when using tabcmd to create PDFs from Tableau Online that started to occur Friday March 31, 2017. More details are available at the following KB Article.

RESOLVED: Issue to save workbooks within the web editor

1:55 AM PDT - 3/29/2017 to 8:09 PM PDT - 3/29/2017
Published on: Wednesday March 29th, 2017 - 2:10 AM PDT

Update 8:09pm PT: The hotfix deployment is complete and has been validated. This issue is considered resolved.

Workaround: Instead of selecting "Save", select "Save as" and provide the current name of the workbook.

Update 6:00pm PT: The hotfix to address the issue is currently being deployed. The next update will be at 9:00pm PT or upon completion and validation.

Update 12:00pm PT: During validations, there was a blocking issue. Tableau Engineers are addressing both, blocking issue and existing issue, for this hotfix. Planned deployment of the hotfix is at 4pm PT.
Next update at 6:00pm PT or sooner if available.

Update 10:00am PT: Tableau Engineers are currently working on validation for the deployment.
Next Update at 12:00pm PT or sooner if available.

Update 8:00am PT: Developers are working on final configuration and validation for the deployment.
Next Update at 10:00am PT or sooner if available.

Update 06:00am PT: A fix for the issue is being developed and tested by our developers in order for it to be deployed as soon as it is ready.
Next Update at 08:00am PT or sooner if available.

Update 04:30am PT: Tableau engineers are continuously working toward the resolution of the issue in order to restore the functionality.
Next Update at 06:00am PT or sooner if available.

Update 03:30am PT: The functionality to save a workbook within the web editor is still degraded and we recommend using the workaround. We are still working as fast as possible in order to resolve this issue.
Next Update at 04:30am PT or sooner if available.

Update 02:45am PT: Tableau engineers are still investigating the issue.
Next Update at 03:30am PT or sooner if available.

Customers are currently unable to save workbooks within the web editor. This issue seems to be a result of a maintenance performed Friday 3/24 from 12pm to 5pm PT. Tableau engineers have been engaged and are investigating the issue.

Workaround: Instead of selecting "Save", select "Save as" and provide the current name of the workbook.

Next Update at 02:45am PT or sooner if available.