Recent Notices for Tableau Online

RESOLVED: Tableau Online Dub01

6:20 PM PDT - 8/12/2018 to 10:32 PM PDT - 8/12/2018
Published on: Sunday August 12th, 2018 - 10:24 PM PDT

August 23, 2018, 8:15am UTC: Tableau Online Engineers have implemented a solution bringing the Dub01 pod back into a healthy state. They have identified the root cause of the error message as being related to storage space. This issue is now considered resolved.

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Update August 13, 2018, 7:30am UTC: Tableau Engineers are continuing to work towards a resolution. A solution has been implemented and they are awaiting validation.

Next update at 8:30am UTC.

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Update August 13, 2018, 6:30am UTC: Tableau Engineers are continuing to work towards a resolution. A solution has been implemented and they are awaiting validation.

Next update at 7:30am UTC.

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Update August 13, 2018, 6:00am UTC: Tableau Engineers have identified the root cause of the error message being displayed. We have engaged the appropriate teams and are taking corrective action.

Next update at 6:30am UTC.

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Tableau Online Dub01 pod is currently in a degraded state. Tableau Engineers are aware of an issue currently affecting the DUB01 pod which may cause it to return either HTTP 500 or 'out of disk space' errors while publishing. We are currently investigating this issue.

Next update is at 6:00 AM UTC

RESOLVED: Tableau Online Snowflake Connectivity

4:15 PM PDT - 8/10/2018 to 4:16 PM PDT - 8/10/2018
Published on: Monday August 13th, 2018 - 11:24 AM PDT

Our engineers have applied a fix for the 'Missing Password' issue when refreshing extracts connected to Snowflake data sources. Scheduled extracts for the Tableau Online US-East-1 environment will now complete successfully. This issue is considered resolved for the Tableau Online US-East-1 environment.

RESOLVED: Tableau Online Snowflake Connectivity

4:15 PM PDT - 8/10/2018 to 4:16 PM PDT - 8/10/2018
Published on: Monday August 13th, 2018 - 11:25 AM PDT

Our engineers have applied a fix for the 'Missing Password' issue when refreshing extracts connected to Snowflake data sources. Scheduled extracts for the Tableau Online US-West-2b environment will now complete successfully. This issue is considered resolved for the Tableau Online US-West-2b environment.

RESOLVED: Tableau Online Snowflake Connectivity

3:10 PM PDT - 8/9/2018 to 3:11 PM PDT - 8/9/2018
Published on: Monday August 13th, 2018 - 11:26 AM PDT

Our engineers have applied a fix for the 'Missing Password' issue when refreshing extracts connected to Snowflake data sources. Scheduled extracts for the Tableau Online dub01 environment will now complete successfully. This issue is considered resolved for the Tableau Online dub01 environment.

RESOLVED: Tableau Online Snowflake Connectivity

2:41 PM PDT - 8/7/2018 to 2:42 PM PDT - 8/7/2018
Published on: Monday August 13th, 2018 - 11:01 AM PDT

Our engineers have applied a fix for the 'Missing Password' issue when refreshing extracts connected to Snowflake data sources. Scheduled extracts for the Tableau Online 10AZ environment will now complete successfully. This issue is considered resolved for the Tableau Online 10AZ environment.

RESOLVED: Tableau Online Snowflake Connectivity

2:41 PM PDT - 8/7/2018 to 2:42 PM PDT - 8/7/2018
Published on: Monday August 13th, 2018 - 11:03 AM PDT

Our engineers have applied a fix for the 'Missing Password' issue when refreshing extracts connected to Snowflake data sources. Scheduled extracts for the Tableau Online 10AY environment will now complete successfully. This issue is considered resolved for the Tableau Online 10AY environment.

RESOLVED: Tableau Online Snowflake Connectivity

11:56 AM PDT - 8/7/2018 to 11:57 AM PDT - 8/7/2018
Published on: Monday August 13th, 2018 - 11:20 AM PDT

Our engineers have applied a fix for the 'Missing Password' issue when refreshing extracts connected to Snowflake data sources. Scheduled extracts for the Tableau Online EU-West-1a environment will now complete successfully. This issue is considered resolved for the Tableau Online EU-West-1a environment.

RETROACTIVE: Extract Refresh Failures

12:00 AM PDT - 8/2/2018 to 9:30 AM PDT - 8/2/2018
Published on: Thursday August 2nd, 2018 - 10:42 AM PDT

Engineers have identified an issue causing some extract refreshes to fail in the Dub01 environment. This issue began at 12:00AM UTC and was resolved at 9:30AM UTC. Users may refresh any affected extracts before the next scheduled refresh time by Starting a Refresh Task Manually.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 11:56 AM PDT - 8/7/2018
Published on: Monday August 13th, 2018 - 10:25 AM PDT

RESOLVED 8/7/2018, 06:56pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 3:10 PM PDT - 8/9/2018
Published on: Monday August 13th, 2018 - 10:41 AM PDT

RESOLVED 8/9/2018, 10:10pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 4:15 PM PDT - 8/10/2018
Published on: Monday August 13th, 2018 - 10:50 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 4:15 PM PDT - 8/10/2018
Published on: Wednesday August 1st, 2018 - 2:55 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 2:41 PM PDT - 8/7/2018
Published on: Wednesday August 8th, 2018 - 5:19 PM PDT

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 4:15 PM PDT - 8/10/2018
Published on: Monday August 13th, 2018 - 10:56 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 8/1/2018 to 2:41 PM PDT - 8/7/2018
Published on: Monday August 13th, 2018 - 9:57 AM PDT

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online - 10az Service Interruption

2:37 AM PDT - 7/31/2018 to 3:15 AM PDT - 7/31/2018
Published on: Tuesday July 31st, 2018 - 2:45 AM PDT

Update 10:26am UTC: Tableau Engineers have implemented a solution bringing the 10AZ pod back into a healthy state.
Users will no longer receive an error when accessing the 10AZ environment, the service is fully restored.
This issue is now considered resolved.

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Update 10:05am UTC: Tableau Engineers are continuing to investigate the issue with the Online 10AZ environment. At this time we do not have any additional updates. We apologize for any inconvenience this might cause.
Next Update: 10:35am UTC

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Tableau Engineers are currently investigating an issue with the Online 10AZ environment. At this time customers might not be able to access Tableau Online 10AZ. We apologize for any inconvenience this might cause.
Next Update: 10:05am UTC

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 7/31/2018 to 11:59 PM PDT - 7/31/2018
Published on: Monday August 13th, 2018 - 10:40 AM PDT

RESOLVED 8/9/2018, 10:10pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 7/31/2018 to 11:59 PM PDT - 7/31/2018
Published on: Monday July 30th, 2018 - 9:59 PM PDT

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 7/31/2018 to 11:59 AM PDT - 7/31/2018
Published on: Monday August 13th, 2018 - 10:49 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 7/31/2018 to 11:59 PM PDT - 7/31/2018
Published on: Monday August 13th, 2018 - 10:55 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 7/31/2018 to 11:59 PM PDT - 7/31/2018
Published on: Monday August 13th, 2018 - 9:52 AM PDT

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

12:00 AM PDT - 7/31/2018 to 11:59 PM PDT - 7/31/2018
Published on: Monday August 13th, 2018 - 10:24 AM PDT

RESOLVED 8/7/2018, 06:56pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

10:16 AM PDT - 7/30/2018 to 11:59 PM PDT - 7/30/2018
Published on: Monday August 13th, 2018 - 10:33 AM PDT

RESOLVED 8/9/2018, 10:10pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

10:16 AM PDT - 7/30/2018 to 11:59 PM PDT - 7/30/2018
Published on: Monday July 30th, 2018 - 10:16 AM PDT

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

10:16 AM PDT - 7/30/2018 to 11:59 AM PDT - 7/30/2018
Published on: Monday August 13th, 2018 - 10:47 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

10:16 AM PDT - 7/30/2018 to 11:59 PM PDT - 7/30/2018
Published on: Monday August 13th, 2018 - 10:53 AM PDT

RESOLVED 8/10/2018, 11:15pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

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Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

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Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

10:16 AM PDT - 7/30/2018 to 11:59 PM PDT - 7/30/2018
Published on: Monday August 13th, 2018 - 9:44 AM PDT

RESOLVED 8/7/2018, 09:41pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

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Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

RESOLVED: Tableau Online Snowflake Connectivity

10:16 AM PDT - 7/30/2018 to 11:59 PM PDT - 7/30/2018
Published on: Monday August 13th, 2018 - 10:08 AM PDT

RESOLVED 8/7/2018, 06:56pm UTC: This issue is now considered fixed for this pod.

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Update 8/1/2018, 10:50pm UTC: Tableau Engineers have identified the root cause of the ‘Missing Password’ issue when refreshing extracts connected to Snowflake data sources, however the solution to mitigate cannot be implemented until the next deployment cycle to Tableau Online. Workarounds and updates for this issue can be found in the following Knowledge Base article and are trackable under ID 806157 on our Known Issues page. Next update regarding this issue will be upon deployment completion.

--------------

Update 7/30/2018, 08:30pm UTC: Our engineers have identified the root cause of the 'Missing password' issue when refreshing extracts connected to Snowflake data sources. This will require validation before implementation, which may take up to a couple days. While we work to resolve this completely, please republish the affected data source or embedded data connection to work around this issue.

--------------

Update 7/30/2018, 06:30pm UTC: Our engineers are still hard at work digging into the root cause of the 'Missing password' errors with refreshing Snowflake extracts. Republishing the workbook with an embedded connection or republishing the data source has shown to be a successful work around during this time.

Next update at 8:30pm UTC or sooner.

--------------

Engineers have identified an issue where a missing password prompt is being displayed when refreshing extracts connected to Snowflake. While we continue to troubleshoot the root cause, some users have reported success working around by republishing the data source with embedded credentials.

Next update at 6:30pm UTC or sooner.

Maintenance – Tableau Online US-East-1 Environment

9:00 AM PDT - 7/29/2018 to 2:50 PM PDT - 7/29/2018
Published on: Wednesday July 25th, 2018 - 5:35 PM PDT

Complete 7/29/2018, 09:50pm UTC: The scheduled maintenance for the Tableau Online US-East-1 environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page.

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Update 7/29/2018, 09:00pm UTC: There are no new updates at this time. Engineers are hard at work to complete the Tableau upgrade to 2018.2 on the US-East-1 environment. We appreciate your patience during this extended maintenance window.

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Update 7/29/2018, 08:00pm UTC: Maintenance has taken longer than expected on the Tableau Online UE1 environment. Engineers are hard at work to complete the Tableau upgrade to 2018.2 We will be providing hourly updates until maintenance successfully completes.

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Update 7/29/2018, 04:00pm UTC: Please be advised, the Tableau Online US-East-1 environment is currently undergoing a scheduled maintenance. During this time, the US-East-1 environment will be unavailable while we upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online US-East-1 environment will undergo a scheduled maintenance on Sunday, July 29, 2018 from 4:00 pm UTC to 8:00 pm UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Maintenance – Tableau Online 10AZ Environments

9:00 AM PDT - 7/29/2018 to 12:15 PM PDT - 7/29/2018
Published on: Wednesday July 25th, 2018 - 5:36 PM PDT

Complete 7/29/2018, 07:15pm UTC: The scheduled maintenance for the Tableau Online 10AZ environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page.

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Update 7/29/2018, 04:00pm UTC: Please be advised, the Tableau Online 10AZ environment is currently undergoing a scheduled maintenance. During this time, the 10AZ environment will be unavailable while we upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 29, 2018 from 4:00 pm UTC to 8:00 pm UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Maintenance – Tableau Online DUB01 Environment

9:00 AM PDT - 7/28/2018 to 2:00 PM PDT - 7/28/2018
Published on: Wednesday July 25th, 2018 - 5:35 PM PDT

Complete 09:00pm UTC: The scheduled maintenance for the Tableau Online Dub01 environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page.

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Update 04:10pm UTC: Please be advised, the Tableau Online DUB01 environment is currently undergoing a scheduled maintenance. During this time, the DUB01 environment will be unavailable while we will upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online DUB01 environment will undergo a scheduled maintenance on Saturday, July 28, 2018 from 4:00 pm UTC to 8:00 pm UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Maintenance – Tableau Online 10AY Environment

9:00 AM PDT - 7/28/2018 to 1:00 PM PDT - 7/28/2018
Published on: Wednesday July 25th, 2018 - 5:35 PM PDT

Complete 08:05pm UTC: The scheduled maintenance for the Tableau Online 10AY environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page.

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Update 04:05pm UTC: Please be advised, the Tableau Online 10AY environment is currently undergoing a scheduled maintenance. During this time, the 10AY environment will be unavailable while we will upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 28, 2018 from 4:00 pm UTC to 8:00 pm UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

COMPLETE: Maintenance – Tableau Online US-West-2b Environment

5:00 PM PDT - 7/27/2018 to 9:00 PM PDT - 7/27/2018
Published on: Wednesday July 25th, 2018 - 5:35 PM PDT

Update July 28, 2018 at 3:45am UTC:
COMPLETE: Maintenance – Tableau Online US-West-2b Environments
The scheduled maintenance for the Tableau Online US-West-2b environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our Coming Soon page.

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Update July 28, 2018 at 12:00am UTC:
Please be advised, the Tableau Online US-West-2b environment is currently undergoing a scheduled maintenance. During this time, the US-West-2b environment will be unavailable while we will upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online US-West-2b environment will undergo a scheduled maintenance on Saturday, July 28, 2018 from 12:00am UTC to 4:00am UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

COMPLETE: Maintenance – Tableau Online EU-West-1a Environment

5:00 PM PDT - 7/27/2018 to 8:28 PM PDT - 7/27/2018
Published on: Wednesday July 25th, 2018 - 5:34 PM PDT

Update July 28, 2018 at 3:30am UTC:

COMPLETE: Maintenance – Tableau Online EU-West-1a Environments
The scheduled maintenance for the Tableau Online EU-West-1a environment is now complete and has been upgraded to Tableau Online 2018.2. For more information about the new features coming to Tableau Online, please visit our Coming Soon page.

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Update July 28, 2018 at 12:00am UTC:
Please be advised, the Tableau Online EU-West-1a environment is currently undergoing a scheduled maintenance. During this time, the EU-West-1a environment will be unavailable while we will upgrade Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our Coming Soon page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online EU-West-1a environment will undergo a scheduled maintenance on Saturday, July 28, 2018 from 12:00am UTC to 4:00am UTC. During this time, we will be upgrading Tableau Online to 2018.2. For more information about the new features coming to Tableau Online, please visit our ‘Coming Soon’ page. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

CANCELLED: Deployment | Tableau Online Dub01

10:02 PM PDT - 7/25/2018 to 10:46 PM PDT - 7/25/2018
Published on: Wednesday July 25th, 2018 - 10:02 PM PDT

Update 05:46am UTC July 25: The deployment to the Tableau Online Dub01 pod has been cancelled. This will be the last update for this item.

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Tableau Online will undergo a rolling release deployment to the Dub01 pod.

Maintenance | Tableau Online Dub01 environment

3:00 PM PDT - 7/25/2018 to 8:55 PM PDT - 7/25/2018
Published on: Wednesday July 18th, 2018 - 4:52 PM PDT

Update July 26, 2018, 08:55am UTC: The maintenance for Tableau Online Dub01 environment has completed. This is the last update for this item.

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Update July 26, 2018, 03:00am UTC: The maintenance for Tableau Online Dub01 environment has been extended an extra hour until 4:00am UTC.

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Update July 25, 10:00pm UTC:
As a reminder, the Tableau Online Dub01 environment will undergo a scheduled maintenance on Wednesday, July 25, 2018, from 10:00pm UTC to Thursday, July 26, 2018 at 3:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online Dub01 environment will undergo a scheduled maintenance on Wednesday, July 25, 2018, from 10:00pm UTC to Thursday, July 26, 2018 at 3:00am UTC. During this time, the Tableau Online Dub01 environment will be unavailable and extract refreshes scheduled for that time may be delayed. While we will be working to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 5 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

COMPLETED: Deployment | Tableau Online 10AZ

8:40 PM PDT - 7/24/2018 to 10:26 PM PDT - 7/24/2018
Published on: Tuesday July 24th, 2018 - 8:39 PM PDT

Update 05:26am UTC This deployment to Tableau Online - 10AZ environment has completed successfully.

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On July 25, 2018 the Tableau Online – 10AZ environment will undergo emergency maintenance from 03:40AM UTC to 07:40AM UTC. During this time, customers may be unable to login to their site for a period of up to 5 minutes during the maintenance window. Updates regarding this maintenance will be posted to Trust as new information becomes available.

COMPLETED: Deployment | Tableau Online 10AY

8:20 PM PDT - 7/24/2018 to 10:26 PM PDT - 7/24/2018
Published on: Tuesday July 24th, 2018 - 8:13 PM PDT

Update 05:26am UTC This deployment to Tableau Online - 10AY environment has completed successfully.

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On July 25, 2018 the Tableau Online – 10AY environment will undergo emergency maintenance from 03:20AM UTC to 07:20AM UTC. During this time, customers may be unable to login to their site for a period of up to 5 minutes during the maintenance window. Updates regarding this maintenance will be posted to Trust as new information becomes available.

Tableau Online 10AZ Connectivity Issues After AWS Migration

12:00 AM PDT - 7/24/2018 to 12:01 AM PDT - 7/24/2018
Published on: Monday July 23rd, 2018 - 10:55 PM PDT

Our Tableau Online 10az pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

Tableau Online 10AY Connectivity Issues After AWS Migration

12:00 AM PDT - 7/24/2018 to 12:01 AM PDT - 7/24/2018
Published on: Monday July 23rd, 2018 - 10:58 PM PDT

Our Tableau Online 10ay pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

RESOLVED: Degradation | Tableau Online 10AY and 10AZ Environments

8:31 AM PDT - 7/23/2018 to 10:40 AM PDT - 7/23/2018
Published on: Monday July 23rd, 2018 - 8:31 AM PDT

Resolved July 23, 2018, 5:40pm UTC: Tableau Online Engineers have identified the root cause of the redirecting issue to be with DNS propagation. Please work with your internal IT team and DNS provider to resolve the login failures.

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Update July 23, 2018, 5:30pm UTC: The Tableau Online Engineers are engaged and working to implement a solution.

Next update at 6:00pm UTC.

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Update July 23, 2018, 5:00pm UTC: The Tableau Online Engineers are engaged and working to implement a solution.

Next update at 5:30pm UTC.

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Update July 23, 2018, 4:30pm UTC: Tableau Online Engineers are engaged and are continuing to investigate the redirect issue.

Next update at 5:00PM UTC.

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Tableau Online Engineers are currently investigating sign on issues affecting a small number of customers. At this time users might be redirected to oos.tableausoftware.com.

Next update at 4:30PM UTC.

Tableau Online 10AY Connectivity Issues After AWS Migration

12:01 AM PDT - 7/23/2018 to 12:02 AM PDT - 7/23/2018
Published on: Monday July 23rd, 2018 - 12:01 AM PDT

Our Tableau Online 10ay pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

Tableau Online 10AZ Connectivity Issues After AWS Migration

12:00 AM PDT - 7/23/2018 to 12:02 AM PDT - 7/23/2018
Published on: Monday July 23rd, 2018 - 12:00 AM PDT

Our Tableau Online 10az pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

RESOLVED: Tableau Online 10AY Bridge Client Sign In Issue

12:00 AM PDT - 7/23/2018 to 3:00 AM PDT - 7/23/2018
Published on: Monday July 23rd, 2018 - 1:16 AM PDT

Update July 23, 2018, 10:00am UTC: Our Tableau Engineers have identified and successfully implemented a solution for the login issue that occurred with the Bridge Client. The issue has been identified as a misconfiguration with the load balancer which occurred during the migration. Measures have been taken to mitigate the issue and the issue is now considered resolved. Tableau Engineers will continue to monitor the environment closely.

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Update July 23, 2018, 09:30am UTC: There are no updates at this time. Our Tableau Engineers continue to investigate the issue and are working towards implementing a solution.

Next update: 10:00am UTC

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Update July 23, 2018, 09:00am UTC: Tableau Engineers are continuing to investigate the issue. As a workaround, Extracts can be refreshed via Tableau Desktop and republished to Tableau Online.

Next update: 9:30am UTC

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Update July 23, 2018, 08:00am UTC: Tableau Engineers continue to investigate the best solution to restore functionality to the customers affected.

Next update: 9:00am UTC

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Tableau Online 10AY Bridge Client is currently in a Degraded State. During this time, users will be unable to sign in via the Bridge Client. Tableau Engineers have been engaged and are currently investigating the issue.

Next update 8:00am UTC or sooner if information becomes available.

RESOLVED: Tableau Online 10AY Bridge Client Sign In Issue

3:49 PM PDT - 7/22/2018 to 3:00 AM PDT - 7/23/2018
Published on: Monday July 23rd, 2018 - 12:25 AM PDT

Update July 23, 2018, 10:00am UTC: Our Tableau Engineers have identified and successfully implemented a solution for the login issue that occurred with the Bridge Client. The issue has been identified as a misconfiguration with the load balancer which occurred during the migration. Measures have been taken to mitigate the issue and the issue is now considered resolved. Tableau Engineer will continue to monitor the environment closely.

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Update July 23, 2018, 09:30am UTC: There are no updates at this time. Our Tableau Engineers continue to investigate the issue and are working towards implementing a solution.

Next update: 10:00am UTC

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Update July 23, 2018, 09:00am UTC: Tableau Engineers are continuing to investigate the issue. As a workaround, Extracts can be refreshed via Tableau Desktop and republished to Tableau Online.

Next update: 9:30am UTC

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Update July 23, 2018, 08:00am UTC: Tableau Engineers continue to investigate the best solution to restore functionality to the customers affected.

Next update: 9:00am UTC

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Tableau Online 10AY Bridge Client is currently in a Degraded State. During this time, users will be unable to sign in via the Bridge Client. Tableau Engineers have been engaged and are currently investigating the issue.

Next update 8:00am UTC or sooner if information becomes available.

Tableau Online 10AY Connectivity Issues After AWS Migration

1:10 PM PDT - 7/22/2018 to 1:12 PM PDT - 7/22/2018
Published on: Sunday July 22nd, 2018 - 4:04 PM PDT

Our Tableau Online 10ay pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

RESOLVED: Tableau Online IE 11 Login Degradation

1:03 PM PDT - 7/22/2018 to 3:50 PM PDT - 7/22/2018
Published on: Sunday July 22nd, 2018 - 1:03 PM PDT

Update 7/22 at 11:00pm UTC: Our engineers have identified and successfully implemented a solution for the login issue that occurred with Internet Explorer 11. Users can now use https://online.tableau.com to log in without issue. This issue is now being considered resolved.

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Update 7/22 at 10:00pm UTC: Our engineers are hard at work troubleshooting the redirect issue with IE 11. While they continue to work through resolving this behavior, users can log into Tableau Online with IE 11 by navigating directly to the URL for their pod. Links to each individual pod are:

https://10az.online.tableau.com
https://10ay.online.tableau.com
https://dub01.online.tableau.com
https://us-east-1.online.tableau.com
https://us-west-2b.online.tableau.com
https://eu-west-1a.online.tableau.com

Next update at 7/23/2108 12:00am UTC

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Tableau Engineers have identified an issue with logging in to all Tableau Online environments when using the Internet Explorer 11. Users can work around this issue through adding their pod name to the beginning of the login url. Example: https://10ay.online.tableau.com/

Next update at 10:00pm UTC or sooner.

Tableau Online 10AZ Connectivity Issues After AWS Migration

12:42 PM PDT - 7/22/2018 to 12:43 PM PDT - 7/22/2018
Published on: Sunday July 22nd, 2018 - 12:42 PM PDT

Our Tableau Online 10az pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

CANCELLED: Maintenance - Tableau Online 10AY & 10AZ Environment

8:00 AM PDT - 7/22/2018 to 9:00 AM PDT - 7/22/2018
Published on: Monday July 16th, 2018 - 4:42 PM PDT

Update July 22, 2018, 09:00am UTC 10az & 10ay Maintenance from 8am to 4pm PDT from 03:00pm UTC to 11:00pm UTC" is cancelled. Our engineers were able to consolidate work into previous maintenance windows.

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The Tableau Online 10AY and 10AZ environments will undergo a scheduled maintenance on Sunday, July 22, 2018, from 03:00pm UTC to 11:00pm UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY and 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 8 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

RESOLVED: Tableau Online 10AZ User Management Issue

2:00 AM PDT - 7/22/2018 to 12:20 PM PDT - 7/22/2018
Published on: Sunday July 22nd, 2018 - 1:54 AM PDT

Update July 22, 2018, 07:25pm UTC: Tableau engineers have finished implementing a fix for user management tasks. We are now considering this issue resolved.

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As of 7am UTC: 10az is currently in a degraded state for some user management tasks. Additionally some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

We will provide an update by 8pm UTC on Sunday 7/22.

COMPLETE: Maintenance - Tableau Online 10AZ Environment

5:00 PM PDT - 7/21/2018 to 2:00 AM PDT - 7/22/2018
Published on: Thursday July 5th, 2018 - 9:44 AM PDT

Update July 21, 2018, 09:00am UTC: 10az Maintenance is completed successfully.

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Update July 21, 2018, 06:45am UTC: This maintenance has been extended to 9:00am UTC.

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Update July 22, 2018, 12:00am UTC:

As a reminder, the Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 22, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

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The Tableau Online 10AZ environment will undergo a scheduled maintenance on Sunday, July 22, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AZ environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Tableau Online 10AY Connectivity Issues After AWS Migration

1:00 AM PDT - 7/21/2018 to 1:00 AM PDT - 7/22/2018
Published on: Saturday July 21st, 2018 - 12:00 AM PDT

Our Tableau Online 10ay pod recently migrated onto AWS infrastructure for greater stability and scalability. Some users may experience data connectivity issues due to this migration. In order to resolve this issue, please see this article to verify Tableau Online IP addresses are added to your data provider's authorized list.

COMPLETE: Maintenance – Tableau Online 10AY Environment

5:00 PM PDT - 7/20/2018 to 9:45 PM PDT - 7/21/2018
Published on: Thursday July 5th, 2018 - 9:37 AM PDT

Update July 21, 2018, 4:45am UTC: Maintenance for the Tableau Online 10AY environment has concluded.

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Update July 21, 2018, 12:00am UTC:

As a reminder, the Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 21, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

--------------------

The Tableau Online 10AY environment will undergo a scheduled maintenance on Saturday, July 21, 2018, from 12:00am UTC to 7:00am UTC. This outage is part of our program to migrate this environment onto AWS infrastructure for greater stability and scalability. See the new features coming to your Tableau Online site here.

During this time, the Tableau Online 10AY environment will be unavailable and extract refreshes scheduled for that time will be delayed. While we will work to reduce the amount of time our customers are impacted, please anticipate that the work will take up to 7 hours to complete. Additional updates regarding this maintenance will be posted to Trust as new information becomes available.

Tableau Online Extract Refresh Degradation

12:00 AM PDT - 7/18/2018 to 10:20 AM PDT - 7/18/2018
Published on: Wednesday July 18th, 2018 - 11:07 AM PDT

Tableau Engineers have identified an issue preventing extract refreshes from completing in the 10az environment. Corrective action has been taken and the pod has been brought back into a healthy state. This issue is considered resolved.

Tableau Online Extract Refresh Degradation

12:00 AM PDT - 7/17/2018 to 11:59 PM PDT - 7/17/2018
Published on: Wednesday July 18th, 2018 - 11:06 AM PDT

Tableau Engineers have identified an issue preventing extract refreshes from completing in the 10az environment. Corrective action has been taken and the pod has been brought back into a healthy state. This issue is considered resolved.

RESOLVED: Dub01 Pod Degraded

12:09 PM PDT - 7/16/2018 to 1:42 PM PDT - 7/16/2018
Published on: Monday July 16th, 2018 - 1:17 PM PDT

Update 7/16/2018 at 9:15pm UTC Engineers have implemented a solution bringing the Dub01 pod back into a healthy state. Users will no longer receive an error when accessing views in this environment. This issue is now considered resolved.

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Update 7/16/2018 at 9:00pm UTC The Dub01 environment is currently in a degraded state. Engineers are further diagnosing the issue with error messages being displayed when accessing views, and continue to work towards getting a solution in place.

Next update 7/16/2018 at 10:00pm UTC

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Update 7/16/2018 at 8:30pm UTC Engineers have identified the root cause of the error message being displayed. We have engaged the appropriate teams and are taking corrective action.

Next update 7/16/2018 at 9:00pm UTC

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Engineers are currently investigating issues in the Dub01 environment. During this time, some users may experience an error message when attempting to load a view.

Next update 7/16/2018 at 8:30pm UTC

Tableau Online Extract Refresh Degradation

12:00 PM PDT - 7/16/2018 to 11:59 PM PDT - 7/16/2018
Published on: Wednesday July 18th, 2018 - 10:58 AM PDT

Tableau Engineers have identified an issue preventing extract refreshes from completing in the 10az environment. Corrective action has been taken and the pod has been brought back into a healthy state. This issue is considered resolved.