Update 02:57pm UTC: Tableau Engineers have completed their investigation and resolved the issue that caused the refresh failures. A very limited amount of customers may have to run a full refresh on their extracts to restore normal operations. The incident is now considered resolved.
Update 02:18pm UTC: Tableau Engineers identified that only incremental extract refreshes are affected across a few sites. Performing a full refresh will resolve the issue for those extracts. Tableau Engineers are continuing their investigation.
Next update will be at 02:50pm UTC.
Update 01:40pm UTC: An unforeseen after effect of this morning’s service interruption on EU-West-1a is causing a limited amount of extract refreshes to not complete. Tableau Engineers are working to identify the root cause.
Next update will be at 02:10pm UTC.
Tableau Engineers are currently investigating an issue with the Online ew1a environment. At this time customers might experience extract refresh failures. We apologize for any inconvenience this might cause.
Next Update: 01:40pm UTC
Resolved 9:24am UTC: EU-West-1a experienced an issue which was causing some views to fail to render. Tableau Engineers investigated this issue and have taken corrective measures to resolve it. This issue is considered resolved at this time.
Update 9:15am UTC: There is no update at this time. Tableau Engineers are attempting to isolate the issue and are currently working towards a resolution.
Next update will be at 9:45pm UTC.
EU-West-1a is currently unavailable. During this time, users may experience errors when attempting to view Vizzes. Tableau Engineers have been engaged and are currently investigating the issue.
Next update will be at 9:15pm UTC.
COMPLETED 4:19am UTC, 11/28:
The emergency maintenance to Tableau Online 10az pod completed successfully. The issue that caused error messages with some views and extract refreshes is fully resolved.
The Tableau Online 10az pod will undergo a short emergency maintenance period this evening, Wednesday November 28th, from 4:00am to 5:00am UTC. The work being performed will fully resolve an issue that caused error messages with some views and extract refreshes. Maintenance is expected to take less than 15 minutes during this hour and an update will be posted as soon as work is complete.
Update 7:30pm UTC Engineers have identified a solution for this issue which will require the 10az pod to undergo a short maintenance window this evening. In the interim, affected customers may work around this issue by republishing the affected data source. Detailed steps on how to republish data sources can be found in this Knowledge Base article. We will be scheduling a maintenance window this evening to fully resolve this issue.
Engineers have identified an issue causing 'unable to open database file' error messages in the Tableau Online 10az environment. This error is displayed when opening some workbooks that are connected to published data sources, or after refreshing a published data source in Tableau Bridge. We are investigating this issue and working towards a solution.
Next Update: 6:30pm UTC