Recent Notices for Tableau Online

RESOLVED: Sync client issue for Dub01

12:00 AM PDT - 6/14/2017 to 6:12 AM PDT - 6/14/2017
Published on: Wednesday June 14th, 2017 - 5:54 AM PDT

Update 06:12am 06/14: Our engineers resolved the issue by performing a modification on the way the Sync client was interacting with the Dub01 Online pod. The service appears now to be working as expected.
We do apologize for the inconvenience.

Customers might currently be experiencing issues to connect to Dub01 Online using the sync client also known as Tableau Bridge. Our engineers have been engaged and are actively investigating this issue in order to resolve it as quickly as possible.

Thank you for your patience and comprehension.

Next update at 06:15am PT

RESOLVED: Sync client issue for Dub01

12:00 AM PDT - 6/13/2017 to 6:12 AM PDT - 6/14/2017
Published on: Wednesday June 14th, 2017 - 6:05 AM PDT

Update 06:12am 06/14: Our engineers resolved the issue by performing a modification on the way the Sync client was interacting with the Dub01 Online pod. The service appears now to be working as expected.
We do apologize for the inconvenience.

Customers might currently be experiencing issues to connect to Dub01 Online using the sync client also known as Tableau Bridge. Our engineers have been engaged and are actively investigating this issue in order to resolve it as quickly as possible.

Thank you for your patience and comprehension.

Next update at 06:15am PT

RESOLVED: Sync client issue for Dub01

4:46 PM PDT - 6/12/2017 to 6:12 AM PDT - 6/14/2017
Published on: Wednesday June 14th, 2017 - 5:31 AM PDT

Update 06:12am 06/14: Our engineers resolved the issue by performing a modification on the way the Sync client was interacting with the Dub01 Online pod. The service appears now to be working as expected.
We do apologize for the inconvenience.

Customers might currently be experiencing issues to connect to Dub01 Online using the sync client also known as Tableau Bridge. Our engineers have been engaged and are actively investigating this issue in order to resolve it as quickly as possible.

Thank you for your patience and comprehension.

Next update at 06:15am PT

Completed: Tableau Online 10AZ - California Upgrade

11:00 AM PDT - 5/31/2017 to 2:19 PM PDT - 5/31/2017
Published on: Friday May 26th, 2017 - 2:25 PM PDT

Update 2:19PM PT (9:19PM UTC) - Tableau Online has now been upgraded to Tableau 10.3. Any delayed subscriptions and extract refreshes should catchup over the next few hours. Tableau Desktop 10.3 will be available soon. Please check the Release Notes page for more information about Tableau 10.3

------------------------

Between 6PM and 11PM UTC on Wednesday May 31st, Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
Tableau Desktop 10.3 will be made available shortly after the Tableau Online upgrade. Please check the Release Notes page for more information about Tableau 10.3

Go here to learn more about the new features coming in the release.

Completed: Tableau Online 10AY - California Upgrade

11:00 AM PDT - 5/31/2017 to 1:39 PM PDT - 5/31/2017
Published on: Friday May 26th, 2017 - 3:18 PM PDT

Update 1:39PM PT (8:39PM UTC) - Tableau Online has now been upgraded to Tableau 10.3. Any delayed subscriptions and extract refreshes should catchup over the next few hours. Tableau Desktop 10.3 will be available soon. Please check the Release Notes page for more information about Tableau 10.3

------------------------

Between 6PM and 11PM UTC on Wednesday May 31st, Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
Tableau Desktop 10.3 will be made available shortly after the Tableau Online upgrade. Please check the Release Notes page for more information about Tableau 10.3

Go here to learn more about the new features coming in the release.

Completed: Tableau Online US-East-1 - North Virginia Upgrade

11:00 AM PDT - 5/30/2017 to 3:33 PM PDT - 5/30/2017
Published on: Friday May 26th, 2017 - 3:20 PM PDT

Update 3:33PM PT (10:33PM UTC) - Tableau Online has now been upgraded to Tableau 10.3. Any delayed subscriptions and extract refreshes should catchup over the next few hours. Tableau Desktop 10.3 will be available soon. Please check the Release Notes page for more information about Tableau 10.3

------------------------

Between 6PM and 11PM UTC on Tuesday May 30th , Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
Tableau Desktop 10.3 will be made available shortly after the Tableau Online upgrade.

Go here to learn more about the new features coming in the release.

Completed: Tableau Online Dub01 - Dublin Upgrade

11:00 AM PDT - 5/30/2017 to 2:17 PM PDT - 5/30/2017
Published on: Friday May 26th, 2017 - 3:24 PM PDT

Update 2:17PM PT (9:17PM UTC) - Tableau Online has now been upgraded to Tableau 10.3. Any delayed subscriptions and extract refreshes should catchup over the next few hours. Tableau Desktop 10.3 will be available soon. Please check the Release Notes page for more information about Tableau 10.3

------------------------

Between 6PM and 11PM UTC on Tuesday May 30th , Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
Tableau Desktop 10.3 will be made available shortly after the Tableau Online upgrade.

Go here to learn more about the new features coming in the release.

RESOLVED; 10AY: Intermittent Load Failures

5:22 AM PDT - 5/24/2017 to 1:09 PM PDT - 5/24/2017
Published on: Wednesday May 24th, 2017 - 7:40 AM PDT

Update 1:37pm PT (9:37pm UTC): Services have been fully restored. Some customers may experience workbooks that were web edited after the 10.3 upgrade on 5/23. These can be worked around by –

1. Republishing the original workbook from desktop.
2. Restoring an older version of the workbook from the workbook revision history.

We apologize for any inconvenience due to the issues.

-----------------------------------------------------------------------------------

Update 1pm PT: Full Rollback is taking longer than expected and continuing. Services are currently stable and fully available.

Next Update: 2pm PT (9pm UTC)

-----------------------------------------------------------------------------------

Update 12:13 PT: Engineers have successfully mitigated the performance issues on 10AY by rolling back some services. Admin views functionality has been restored. Full rollback should be completed in 30 minutes.

Next Update: 1pm PT (8pm UTC)

-----------------------------------------------------------------------------------

Update 10am PT: Our engineers are rolling back to 10.2 to mitigate performance impacts and restore admin views functionality.

Next Update: Noon PT (7pm UTC)

-----------------------------------------------------------------------------------

Update 8:55am PT: Our engineers are still working on resolving this issue. At this time we are testing a solution to mitigate the performance issues some customers are seeing and hope to have this resolved soon. We apologize for any inconvenience this is causing.

Next Update: 10am PT (5pm UTC)

-----------------------------------------------------------------------------------

Tableau engineers are investigating issues with the 10ay.online.tableau.com pod.  Users may experience intermittent failures when logging into their account or attempting to load visualizations until resolved.

Next update 9:00am PT, 05/24/17 (4:00pm UTC, 05/24/17).

COMPLETED: Tableau Online 10AY Upgrades

12:00 AM PDT - 5/24/2017 to 1:09 PM PDT - 5/24/2017
Published on: Wednesday May 24th, 2017 - 7:36 AM PDT

Update 1:37pm PT (9:37pm UTC): Services have been fully restored. Some customers may experience workbooks that were web edited after the 10.3 upgrade on 5/23. These can be worked around by –

1. Republishing the original workbook from desktop.
2. Restoring an older version of the workbook from the workbook revision history.

We apologize for any inconvenience due to the issues.

====================

Update 1pm PT: Full Rollback is taking longer than expected and continuing. Services are currently stable and fully available.

Next Update: 2pm PT (9pm UTC)

====================

Update 5/24 10:15am PT (5:15pm UTC): We apologize for the late hour of this status update. At this time, the 10AY and US-East-1 pods will be rolled back to v.10.2 and Admin Views will be restored when the deployment is complete. Tableau Engineers will be postponing the upgrade to Tableau 10.3 to a later date; we apologize for the inconvenience.

Next update at 1:00pm PT (8:00pm UTC) or if new information becomes available.

====================

Update 8:02pm PT 5/23 (4:02am UTC, 05/24/17) - Admin views have been temporarily disabled on . Tableau engineers are working on a fix that will be deployed to this pod to re-enable admin views.

Next update will be at 9:00am PT, 05/24/17 (4:00pm UTC, 05/24/17).

COMPLETED: Tableau Online US-East-1 Upgrades

12:00 AM PDT - 5/24/2017 to 12:15 PM PDT - 5/24/2017
Published on: Wednesday May 24th, 2017 - 7:42 AM PDT

Update 5/24 12:15pm PT (7:15pm UTC): Engineers have successfully resolved issues on US-East by rolling back to 10.2. Admin views functionality has been fully restored.

====================

Update 5/24 10:15am PT (5:15pm UTC): We apologize for the late hour of this status update. At this time, the 10AY and US-East-1 pods will be rolled back to v.10.2 and Admin Views will be restored when the deployment is complete. Tableau Engineers will be postponing the upgrade to Tableau 10.3 to a later date; we apologize for the inconvenience.

Next update at 1:00pm PT (8:00pm UTC) or if new information becomes available.

====================

Update 8:02pm PT 5/23 (4:02am UTC, 05/24/17) - Admin views have been temporarily disabled on . Tableau engineers are working on a fix that will be deployed to this pod to re-enable admin views.

Next update will be at 9:00am PT, 05/24/17 (4:00pm UTC, 05/24/17).

RESOLVED- 10ay: Intermittent Load Failures

6:03 PM PDT - 5/23/2017 to 6:35 PM PDT - 5/23/2017
Published on: Tuesday May 23rd, 2017 - 6:33 PM PDT

UPDATE 7:35pm PT: Resolved-

This issue has been resolved, with systems responding normally since 6:35 pm Pacific.

------------------

Tableau engineers are engaged investigating issues with the 10ay.online.tableau.com pod.  Users may experience intermittent failures to load visualizations until resolved.

Next update 7:30pm Pacific, or as additional details become available.

RESOLVED: Tableau Online Service Degradation

4:00 PM PDT - 5/23/2017 to 4:36 PM PDT - 5/23/2017
Published on: Tuesday May 23rd, 2017 - 4:37 PM PDT

Update 4:36pm PT - Tableau Engineers have resolved the issue. We apologize for this inconvenience.

----------------------------------

Original Message:

Tableau Online is currently in a degraded state. Tableau engineers are aware and actively troubleshooting the issue. Next Update: 5:30pm PT

POSTPONED: Tableau Online Dub01 Upgrades

11:00 AM PDT - 5/23/2017 to 4:00 PM PDT - 5/23/2017
Published on: Tuesday May 23rd, 2017 - 5:55 AM PDT

Update 11PM UTC - Tableau Engineers will be postponing the upgrade to Tableau 10.3 to a later date. We apologize for the inconvenience.

--------------------------------------------

Update 6:17PM UTC - We are beginning the upgrade to version 10.3

--------------------------------------------

Original Notification:

Tableau Online Upgrades
Between 6PM and 11PM UTC today, Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
To learn more about the features included in this release, visit the Tableau Online release notes.

POSTPONED: Tableau Online 10AZ Upgrades

11:00 AM PDT - 5/23/2017 to 4:00 PM PDT - 5/23/2017
Published on: Tuesday May 23rd, 2017 - 5:47 AM PDT

Update 11PM UTC - Tableau Engineers will be postponing the upgrade to Tableau 10.3 to a later date. We apologize for the inconvenience.

--------------------------------------------

Update 7:56PM UTC - We are beginning the upgrade to version 10.3

--------------------------------------------

Original Notification:

Tableau Online Upgrades
Between 6PM and 11PM UTC today, Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
To learn more about the features included in this release, visit the Tableau Online release notes.

COMPLETED: Tableau Online 10AY Upgrades

11:00 AM PDT - 5/23/2017 to 11:59 AM PDT - 5/23/2017
Published on: Tuesday May 23rd, 2017 - 5:54 AM PDT

Update 8:02pm PT (4:02am UTC, 05/24/17) - Admin views have been temporarily disabled on 10AY. Tableau engineers are working on a fix that will be deployed to this pod to re-enable admin views.

Next update will be at 9:00am PT, 05/24/17 (6:00pm UTC, 05/24/17).

--------------------------------------------

Update 2:06AM UTC

Tableau engineers continue working to address data issues with our admin views. Next update, 1 hour, 3:00AM UTC.

--------------------------------------------

Update 11:50PM UTC - Tableau Engineers are currently working on rolling back the release to 10.2. During this time, Admin views will not be accessible. We apologize for any inconvenience this might cause.

Next Update: 2AM UTC (5/24)

--------------------------------------------

Update 7:56PM UTC - We are beginning the upgrade to version 10.3

--------------------------------------------

Original Notification:

Tableau Online Upgrades
Between 6PM and 11PM UTC today, Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
To learn more about the features included in this release, visit the Tableau Online release notes.

COMPLETED: Tableau Online US-East-1 Upgrades

11:00 AM PDT - 5/23/2017 to 11:59 PM PDT - 5/23/2017
Published on: Tuesday May 23rd, 2017 - 5:54 AM PDT

Update 8:02pm PT (4:02am UTC, 05/24/17) - Admin views have been temporarily disabled on US-East-1. Tableau engineers are working on a fix that will be deployed to this pod to re-enable admin views.

Next update will be at 9:00am PT, 05/24/17 (6:00pm UTC, 05/24/17).

--------------------------------------------

Update 7:05pm PT (2:05am UTC, 5/24/17) - Tableau engineers are working to address data issues with our admin views.

Next Update: 8:00pm PT (3:00am UTC, 5/24/17)

--------------------------------------------

Update 11:50PM UTC - Tableau Engineers are currently working on rolling back the release to 10.2. During this time, Admin views will not be accessible. We apologize for any inconvenience this might cause.

Next Update: 2AM UTC (5/24)

--------------------------------------------

Update 6:17PM UTC - We are beginning the upgrade to version 10.3

--------------------------------------------

Original Notification:

Tableau Online Upgrades
Between 6PM and 11PM UTC today, Tableau Online will upgrade to version 10.3, bringing powerful new features to help you share and collaborate with data in the cloud.
Subscriptions and extract refreshes may be delayed by a few hours. Updates will be posted to Trust as we roll out this upgrade.
To learn more about the features included in this release, visit the Tableau Online release notes.