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Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing degraded performance in the US-East-1 environment was successful. This incident is now considered resolved.
Posted Apr 08, 2019 - 17:21 UTC
Update
Tableau Engineers continue to investigate the issue where users are encountering error or extended load time when accessing views in the US-East-1 environment. We are working to mitigate the impact to our users and implement a solution as quickly as possible. Next update at 05:50pm UTC or sooner if new information becomes available.
Posted Apr 08, 2019 - 16:52 UTC
Update
Tableau Engineers continue to investigate the issue where users are encountering error or extended load time when accessing views in the US-East-1 environment. We are working to mitigate the impact to our users and implement a solution as quickly as possible. Next update at 04:50pm UTC or sooner if new information becomes available.
Posted Apr 08, 2019 - 15:49 UTC
Update
Tableau Engineers are engaged and investigating the issue where users are encountering error or extended load time when accessing views in the US-East-1 environment. We are working to mitigate the impact to our users and implement a solution as quickly as possible. Next update at 03:50pm UTC or sooner if new information becomes available.
Posted Apr 08, 2019 - 15:19 UTC
Investigating
We have been made aware of a potential issue within Tableau Online pod US East 1 that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be at 3:20pm UTC or sooner if new information becomes available.
Posted Apr 08, 2019 - 14:58 UTC
This incident affected: Tableau Cloud (United States - East - (useast-1)).