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Tableau Online US East 1 Degradation
Incident Report for Tableau External
Resolved
Tableau engineers have successfully resolved the issue, and extract refresh schedule changes have been reverted back to normal operation.
Posted Jul 04, 2020 - 20:38 UTC
Update
Engineers have confirmed Tableau Online users are not impacted by log in or viz rendering issues as part of the update provided on June 29, 21:57 UTC.
Extract refresh schedules are still required to run 4 hours or longer while engineers work to implement a complete solution to the underlying issue. There are no meaningful updates to provide at this time.
Content owners and site admins may still refresh extracts on demand through the Refresh Extracts menu option. We apologize for any inconvenience this may cause.
Posted Jul 02, 2020 - 19:32 UTC
Investigating
Tableau Engineers are continuing to work to fully resolve the issue. At this time there is a continuing need to delay hourly and every 2 hour scheduled extract refreshes to run every 4 hours. Content owners and site admins may still refresh extracts on demand through the Refresh Extracts menu option. We apologize for any inconvenience this may cause.
Posted Jun 30, 2020 - 17:14 UTC
Update
In order to fully resolve this issue, Tableau will need to delay extract refreshes scheduled to run every 1 and 2 hours, to run every 4 hours. This is a temporary measure that will be reverted once this incident is completely resolved. Content owners and site admins may still refresh extracts on demand through the Refresh Extracts menu option.
Posted Jun 30, 2020 - 02:44 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing users to encounter an error when accessing views in Tableau Online US East 1. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted Jun 29, 2020 - 21:57 UTC
Investigating
Tableau Engineers are continuing to investigate the potential issue with logins on Tableau Online US East 1. During this time users may experience difficulty signing in to the Tableau Online US East 1 pod.
Posted Jun 29, 2020 - 15:45 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing users to encounter an error when accessing views in Tableau Online US East 1. At this time, normal functionality has been restored, and we will continue to monitor the situation closely.
Posted Jun 29, 2020 - 15:22 UTC
Investigating
Tableau Engineers are investigating a potential issue within Tableau Online US East 1 that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Jun 29, 2020 - 14:43 UTC
This incident affected: Tableau Online (United States - East - (useast-1)).