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Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing some extract refreshes using generic JDBC and generic ODBC to fail in all Tableau Online pods was successful. This incident is now considered resolved.
Posted May 16, 2019 - 15:04 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing some extract refreshes using generic JDBC and generic ODBC to fail in all Tableau Online pods. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted May 16, 2019 - 05:24 UTC
Identified
Tableau Engineers have identified the problem that is causing some extract refreshes using generic JDBC and generic ODBC to fail in all Tableau Online pods. Engineers are currently working hard on a solution to mitigate user impact. Next update will be when new information becomes available.
Posted May 15, 2019 - 15:44 UTC
Update
Tableau Engineers continue to investigate the issue which is causing some extract refreshes to fail to complete. We appreciate your patience as we work towards a solution; there are no additional details at this time. Next update will be when new information becomes available.
Posted May 14, 2019 - 20:38 UTC
Investigating
Tableau Engineers are investigating a potential issue within Tableau Online Dub01, EW1a and UW2b environments that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted May 14, 2019 - 12:29 UTC
This incident affected: Tableau Cloud (Europe - Ireland - (DUB01), Europe - Ireland - (EW1A), United States - East - (useast-1), United States - West - (10AY), United States - West - (10AZ), United States - West - (UW2B)).