Your pod is shown in the first portion of the site URL after signing in. Example: https://10az.online.tableau.com is the United States - West (10AZ) pod.
For service status related to Licensing and Registration, Webstore and Checkout, TableauID, community forums, or customer and partner portals: Please visit the Tableau Customer Support Trust at https://cs-trust.ea.tableau.com.
Get email notifications whenever Tableau External creates, updates or resolves an incident.
Get text message notifications whenever Tableau External creates or resolves an incident.
Engineers have implemented a fix for this issue. Extracts for Google BigQuery should be functioning normally at this time. We appreciate your patience during this time.
Posted Nov 25, 2019 - 20:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 25, 2019 - 13:33 UTC
Identified
Tableau Online is currently in a Degraded State. During this time, users may receive an error message when attempting to refresh a Google BigQuery Extract. Tableau Engineers have been notified and are actively engaged in determining the root cause of the issue and working towards implementing a solution. As a workaround please follow the steps outlined in the Knowledge Based Article provided.
Posted Nov 25, 2019 - 12:00 UTC
Investigating
Tableau Engineers are investigating a potential issue within Tableau Online that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Nov 25, 2019 - 11:50 UTC
This incident affected: Tableau Cloud (Europe - Ireland - (DUB01), Europe - Ireland - (EW1A), United States - East - (useast-1), United States - East - (prod-useast-a), United States - West - (10AY), United States - West - (10AZ), United States - West - (UW2B)).