Your pod is shown in the first portion of the site URL after signing in. Example: https://10az.online.tableau.com is the United States - West (10AZ) pod.
For service status related to Licensing and Registration, Webstore and Checkout, TableauID, community forums, or customer and partner portals: Please visit the Tableau Customer Support Trust at https://cs-trust.ea.tableau.com.
Get email notifications whenever Tableau External creates, updates or resolves an incident.
Get text message notifications whenever Tableau External creates or resolves an incident.
Tableau Engineers have identified and isolated the Athena JDBC driver compatibility and data source connectivity issues. Our team has prepared a solution to fully resolve this behavior and has scheduled a maintenance window on February 13 for deployment. We are continuing to monitor the situation closely. As we have a fix ready to deploy and a maintenance window scheduled, we will be closing this issue out at this time.
Posted Feb 12, 2019 - 23:30 UTC
Identified
The issue has been identified as a compatibility issue with our usage of the Athena JDBC driver. A fix is being prepared and will be deployed as soon as it is ready. Next update at 12:00am UTC or sooner if new information becomes available.
Posted Feb 12, 2019 - 12:21 UTC
Investigating
Estimated starting time of the incident: February 11 2019 - 06:27 pm UTC
We have been made aware of a potential issue within Tableau Online, for customers using Athena with Custom SQL, that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be at 12:00am UTC or sooner if new information becomes available
Posted Feb 12, 2019 - 11:00 UTC
This incident affected: Tableau Cloud (Europe - Ireland - (DUB01), Europe - Ireland - (EW1A), United States - West - (UW2B)).