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Tableau Online | Dub01 and EW1A Sign In Issues
Incident Report for Tableau External
Resolved
Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing blank screens being intermittently displayed when signing in to the Dub01 and EU-West-1a environments was successful. This incident is now considered resolved.
Posted Jan 21, 2019 - 19:28 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing blank screens being intermittently displayed when signing in to the Dub01 and EU-West-1a environments. At this time, normal functionality has been restored, however we will continue to monitor the situation closely.

Next update at 8pm or sooner if new information becomes available.
Posted Jan 21, 2019 - 19:18 UTC
Update
We appreciate your patience as Tableau Engineers continue to investigate the issue with blank screens being intermittently displayed when signing in to the Dub01 and EU-West-1a environments. There are no additional details at this time.

Next update at 8pm or sooner if new information becomes available.
Posted Jan 21, 2019 - 19:00 UTC
Update
Tableau Engineers are engaged and investigating the issue with blank screens being intermittently displayed when signing in to the Dub01 and EU-West-1a environments. We are working to mitigate the impact to our users and implement a solution as quickly as possible. Next update at 7pm UTC or sooner if new information becomes available.

Next update 7pm UTC or sooner if information is available.
Posted Jan 21, 2019 - 18:31 UTC
Investigating
Estimated starting time of the incident: 1/21/2019 - 4:48pm UTC: Tableau Engineers are currently investigating an issue with the Online Dub01 and EW1A environments. At this time customers may experience issues when trying to sign in to the environment. We apologize for any inconvenience this might cause.

Next Update: 6:30pm UTC
Posted Jan 21, 2019 - 17:56 UTC
This incident affected: Tableau Cloud (Europe - Ireland - (DUB01), Europe - Ireland - (EW1A)).