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EW1a Extract Refresh Degradation
Incident Report for Tableau External
Resolved
Tableau Engineers have confirmed that the solution put in place to mitigate the issue of high response times for Extract Refreshes on the EU-West-1a environment was successful. This incident is now considered resolved.
Posted 25 days ago. Aug 22, 2019 - 10:30 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue of high response times for Extract Refreshes on the EU-West-1a environment. At this time, normal functionality has been restored, however we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted 25 days ago. Aug 22, 2019 - 10:00 UTC
Update
We are continuing to work on a fix for this issue.
Posted 25 days ago. Aug 22, 2019 - 09:34 UTC
Identified
Tableau Engineers have identified the problem that caused high response times for Extract Refreshes on the EU-West-1a environment.  A solution to mitigate user impact is currently being worked on.

Next update will be when new information becomes available.
Posted 25 days ago. Aug 22, 2019 - 09:32 UTC
Investigating
Tableau Online EW1a is currently in a degraded state. During this time, users will experience extensive idle time for the refresh jobs to be performed. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience.

Next update will be provided when new information becomes available.
Posted 25 days ago. Aug 22, 2019 - 08:43 UTC
This incident affected: Tableau Online (United States - East - (useast-1), Europe - Ireland - (EW1A)).