Your pod is shown in the first portion of the site URL after signing in. Example: https://10az.online.tableau.com is the United States - West (10AZ) pod.
For service status related to Licensing and Registration, Webstore and Checkout, TableauID, community forums, or customer and partner portals: Please visit the Tableau Customer Support Trust at https://cs-trust.ea.tableau.com.
Get email notifications whenever Tableau External creates, updates or resolves an incident.
Get text message notifications whenever Tableau External creates or resolves an incident.
Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing elevated loading times in the Tableau Online EW1A environment was successful. This incident is now considered resolved.
Posted Apr 12, 2019 - 10:19 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing users to encounter long loading times when accessing views in the EW1a environment. At this time, normal functionality has been restored, however we will continue to monitor the situation closely. Next update at 10:20am UTC or sooner if new information becomes available.
Posted Apr 12, 2019 - 09:50 UTC
Update
Tableau Engineers are engaged and investigating the issue where users might encounter long loading times when accessing views in the EW1a environment. We are working to mitigate the impact to our users and implement a solution as quickly as possible. Next update at 10:00am UTC or sooner if new information becomes available.
Posted Apr 12, 2019 - 09:30 UTC
Investigating
We have been made aware of a potential issue within Tableau Online EW1a that may be causing an impact for our users and have begun our initial investigation. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be at 09:30am UTC or sooner if new information becomes available.
Posted Apr 12, 2019 - 09:00 UTC
This incident affected: Tableau Cloud (Europe - Ireland - (EW1A)).