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Tableau Cloud Outage
Incident Report for Tableau External
Resolved
Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing Tableau Cloud to be unavailable was successful. This incident is now considered resolved.
Posted Jan 11, 2024 - 13:42 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue causing Tableau Cloud to be unavailable. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted Jan 11, 2024 - 13:19 UTC
Update
We are continuing to investigate this issue.
Posted Jan 11, 2024 - 12:52 UTC
Update
The technology team is exploring a configuration change to restore service. Initial tests have shown some positive results. Meanwhile, investigations continue to validate the incident trigger. We will continue to provide updates every 30 minutes or sooner if the situation changes.
Posted Jan 11, 2024 - 12:51 UTC
Update
Tableau Engineers continue to work with urgency on a fix having determined the potential trigger for the issue. We will continue to provide updates every 30 minutes or sooner if the situation changes.
Posted Jan 11, 2024 - 12:16 UTC
Update
Tableau Engineers have identified a potential trigger for the issue and are working on a fix while investigations continue. We will provide an update in 30 minutes or sooner if we have more information.
Posted Jan 11, 2024 - 11:45 UTC
Update
Our engineers are actively working to determine the best path to restore your service.
The team is analyzing error logs and additional diagnostic information to determine the trigger of the issue.
We'll keep you updated as we learn more.
Posted Jan 11, 2024 - 11:15 UTC
Update
The team continues to investigate the issue and analyze data to determine the best path to resolution.
We’ll provide an update in 30 minutes, or sooner if additional information becomes available.
Posted Jan 11, 2024 - 10:44 UTC
Investigating
Tableau Engineers are investigating a potential issue within Tableau Cloud that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Jan 11, 2024 - 09:44 UTC
This incident affected: Tableau Public (Tableau Public) and Tableau Cloud (Asia Pacific - Australia - (prod-apsoutheast-a), Asia Pacific - Japan - (prod-apnortheast-a), Canada - Quebec - (prod-ca-a), Europe - Ireland - (DUB01), Europe - Ireland - (EW1A), Europe - UK - (prod-uk-a), United States - East - (useast-1), United States - East - (prod-useast-a), United States - East - (prod-useast-b), United States - West - (10AY), United States - West - (10AZ), United States - West - (UW2B)).