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Tableau Engineers have confirmed that the solution put in place to mitigate the issue causing errors when opening workbooks with published datasources that use a date/datetime parameter with a range set with a step size in the Tableau Online dub01 pod was successful. This incident is now considered resolved.
Posted Sep 08, 2019 - 07:07 UTC
Monitoring
Tableau Engineers have implemented a solution to mitigate the issue where a limited number of users encountered errors when opening workbooks with published datasources that use a date/datetime parameter parameter with a range set with a step size in the Tableau Online dub01 pod. At this time, normal functionality has been restored, and we will continue to monitor the situation closely. Next update will be when new information becomes available.
Posted Sep 08, 2019 - 06:06 UTC
Identified
Tableau Engineers have identified the problem in the Tableau Online dub01 pod. A limited number of users may experience errors when opening workbooks with published datasources. Only workbooks that use a date/datetime parameter with a range set with a step size are impacted. Affected users may work around this behavior by removing the step size from the parameter on their data source and publish it again. A solution to fully mitigate this problem is currently being worked on. Next update will be when new information becomes available.
Posted Sep 06, 2019 - 21:26 UTC
Investigating
Tableau Engineers are investigating a potential issue within the Tableau Online DUB01 environment that may be causing an impact for our users. We are working to identify the scope of impact and implement a solution as quickly as possible. We thank you for your patience; our next update will be when new information becomes available.
Posted Sep 06, 2019 - 16:34 UTC
This incident affected: Tableau Cloud (Europe - Ireland - (DUB01)).